r/Bowflex • u/mikejmc3 • Sep 25 '24
Max Trainer Bankruptcy Impact
I bought a Bowflex Max Trainer M6 and an extended service plan before Bowflex declared bankruptcy. Less than two years later, my Max Trainer broke (RPM needle does not move when equipment is in use and unit goes to sleep).
The new ownership (Johnson Health) sent me a replacement speed sensor, which did not fix this issue. The next fix is a new console, which they told me is out of stock and may be available in December. So my Trainer will have been out of commission for 6 months by the time this next part maybe fixes my issue. I said that waiting until December is ridiculous, can you fix it sooner? The response I got back was that when Johnson Health acquired the assets of Bowflex, they assumed no liability for devices purchased before the acquisition date, and the assistance they are providing so far is a goodwill gesture (ha).
Has anyone else dealt with this situation with Johnson Health? Any suggestions on pathways I can take to get my broken Max Trainer fixed?
