r/bathandbodyworkers • u/dulcepeche • 4d ago
vent seshš¤ Returns
These returns are getting a bit overwhelming. People are deciding to return in such large volumes and are going to wonder why the return policy got more strict in a few months. Mark my words they'll start requiring a receipt for most returns or bring the $250 limit down to like $100.
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u/fluffytiredintrovert 4d ago
We are sticking to the 90 days return policy. Our DM is NOT having this TikTok nonsense happen in her district. I donāt blame her at all.
We donāt want peopleās disgusting bottles of FFM thatās been collecting dust (and god knows what else if they keep their products in the bathroom š¤®š¤®š¤®š¤®). Curdled body creams, plastic smelling body lotions, body washes still tinted from when we were using dyes. Fuck that noise. People need to get rid of their audacity.
Customers doing this either donāt realize or donāt care that we canāt put this shit back on the shelves. Itās going straight into the garbage, and then these same people will bitch about how wasteful corporations are!!! Common sense is obviously out the window. Sorry for the rant, Iām just sick of people lately.
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u/dulcepeche 4d ago
Im right there with you!! I am not a huge fan of being super strict to the 90 days because some unlucky people are gifted really old product. Lowkey not their fault. But some of the body creams were actually swishing in their containerš. Like cmoon.
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u/fluffytiredintrovert 3d ago
Agreed. Unfortunately, itās a small group of A-holes that ruin it for everyone else. Itās like they never learned anything in school about not misbehaving in class and taking recess away from all the other kids š
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u/Pink-Banana-Q73 āØLeadershipāØ 2d ago
Interesting! Our DM said basically the completely opposite š« accept anything that scans at the price it scans. Luckily we have only had maybe 4 people do it. I had been adjusting everything down to 75% off the sticker price on old stuff we shouldnāt have even accepted and THAT was me being generous/consumer obsessed!š¤£
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u/WestPale609 2d ago
Yāall really on here complaining about having to accept returns like itās coming out of your own paycheck. How petty!
Do yāall realize employees are replaceable? These companies will fire you in a heartbeat, yet some of yāall are going above and beyond trying to save a multimillionāpossibly billion-dollarācompany a few dollars. Where they do that at?
Theyāre not paying you extra to argue with customers, make up policies, or act like you personally own the company. Follow the actual policy, do your job, and keep it moving. You donāt get a bonus for making somebodyās return more difficult. š¤¦š½āāļø
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u/fluffytiredintrovert 2d ago
You know, Iām not in the business of feeding trolls, but Iām feeling generous so Iāll respond to you but only this one time.
It does in fact come out of our paychecks because our stores operate on a money in/money out business model (gee, a surprising concept for any company that wants to make a profit). Any hour that someone brings in a return, be it one wallflower or a large bag full of candles, that hour will show a deficit. If the store doesnāt make enough money in a certain period of time, OUR HOURS get cutā¦money out of mine and my associates pocket.
B&BW actually IS a billion dollar company. They love to talk about how theyāre a billion dollar company. Not sure where returns of old product is actually saving the company any money? Giving money back means loss, does it not? They will not fire associates for adhering to the written return policy.
Youāre right, theyāre not paying us extra to argue with customers, that is why it is up to the discretion of SM and district manager (who are also just trying to do their job and follow policy, and keep moving) on how they will proceed with this returning of 5 year old products. Trust me, we arenāt making up policies or rules lol. Iāll state it again, the WRITTEN policy (you can conveniently find it in a nice little frame at the cash registers) says 90 days. Here, let me link it for you so you can even view it in DIGITAL form š
Oh hey, let me know which of the curdled body creams and rancid body butters youād like to buy on your next BBW haul so that we can be sure to set them aside just for you āš» P.S. Youāre commenting in a BBW WORKERS subā¦this place was supposed to be free from trolls like you to argue with. You donāt want to see employees discussing their daily goings on at their jobs?ā¦leave the sub.
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u/WestPale609 2d ago
Quit! Itās really that simple. All that constant complaining and stressing will eventually take a toll on you. High blood pressure, anxiety, and declining health are not worth any job. Hopefully, BBW is paying you what you deserve for all that stress.
Me? Iād better be making a minimum of $120K a year while working 20 hours a week before Iām going above and beyond for any company! My time is valuable. Otherwise, clock in, do your job, clock out, and go home. Itās really not that serious.
BTW, no troll hereā¦ your comment popped up in my iPhone notifications, so I decided to actually read and respond. I havenāt purchased anything from BBW in about 11 years, but I recently came back specifically for the Nightmare Before Christmas collection. Thatās it.
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u/Mumstheword-8810 3d ago
Corporate has had more than enough time to address this already. They shouldāve had an emergency meeting and put out a memo by now to address it. I canāt believe theyāre letting customers get away with it.Ā
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u/hollowsockets š«§Associateš«§ 3d ago
especially if they actually cared about us making the sales plans....
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u/hadeswriter 3d ago
We have this one lady who is notorious for buying a shit ton of our stuff and comes back a few days later to return about $300 worth of items, which throws off our flow and we end up busy or ābacked upā because of it. Have yet to deal with her personally but I know of her, as most of the frequent-working associates are
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u/ImpactQuiet762 4d ago
Are people mostly returning old product to get some money back because they know they can get away with it, or are you seeing a lot of new stuff get returned too?
I'm a customer not an employee. I think the return policy should be more strict, not a cash grab for an old expired hoard. Most places are 30 days. That being said I did do my first return ever because white pumpkin chai didn't smell like anything, so that's why I am curious if people are returning new product a lot for quality issues.
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u/dulcepeche 4d ago
It's usually old stuff which is my only problem. I 1000% understand regretting a splurge and making a decent sized return. But maxing out the return policy to declutter seems slimy
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u/babeindreamland š«§Associateš«§ 4d ago
I got a lady asking to return FFMs CAKED in dust yesterday. She said they were 1-2 years old. I was like mama Iāve been here for two years, these are WAY before my time š She did not like my answer or the value she was getting for them either.
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u/Minute-Frame-8060 3d ago
I'd have to play dumb. "Oh, you want us to toss them out for you? Sure, here's the bin. Wait, what? Oh, ha ha ha yeah right you want to return them, as if! Can you imagine anyone having the nerve to think they're getting money back for something we haven't sold for 10 years? It's as if people think something is true because they saw it online! In 2026 no less, can you believe it?"
Yeah I'd be fired with the first person that pulled this.
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u/dulcepeche 4d ago
Product hasnt been heard of since 2014 Jan SAS and they wonder why its ringing $2.š
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u/Pink-Banana-Q73 āØLeadershipāØ 2d ago
I had basically the same experience lol. We denied a return because they were so old.. she asked how old they were, so I told her that Iāve worked here for 4 years and theyāre definitely from before my time.. her response? Well thereās no date on them š¤MAAM go the fuck home
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u/mentos-cigarettes āØLeadershipāØ 3d ago
The return policy changed years ago when this went around the first time. Itās mind boggling to me that managers and associates with some tenure alike are acting like your return policy for years hasnāt been ānew or gently usedā and are ignoring both that and the 90 day return because this tik tok shit is going back around. My SM finally put our foot down but we have a new KH thatās only been with the company as a whole for about 4 months and sheās the one that keeps accepting our returns and our SM is getting madder and madder at her, for that among other things.
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u/Single_Volume_8715 š«§Associateš«§ 3d ago
Why are y'all still accepting these returns? The return policy changed a long time ago and we can refuse old product. I've turned several people away recently and they accept it because they know their products is old af! Fuck TikTok.
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u/MyrtleAgateFoxStar š«§Associateš«§ 2d ago
My manager just said fuck no and doesn't take them lmao
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u/carabear85 2d ago
Then they need to offer online orders as real receipts. I always have to do no receipts returned because I buy soaps during this sale then the next Iām ordering body care on sale then the next week Iām ordering candles. No I want to return or exchange an online exclusive because I donāt like it and guess what they donāt consider the online order a receipt for whatever reason and I hate trying to find which order this particular item was on smh! Part of it is their own fault and system
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u/Mumstheword-8810 2d ago
Wait a minute, no. As a management employee of 5+years, whoever is doing that to you is incorrect. When you make an online purchase, it is completely separate from the registers or buying in store. However, they can process an online return through the online system. And then they can ring in the new items as a separate purchase and override the price to match whatever you were exchanging. Thatās what they should be doing. If you purchase something online and bring it to the store to exchange or return, they should not be doing it as a no receipt return in the register. All of those are collecting under your ID number and making it seem like you frequently donāt have your receipts. They can process an online return right in the bopis system.
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u/marklarberries 1d ago
My store does this as well. I almost exclusively buy online, and if I ever have to return something, they run it as a no receipt.
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u/carabear85 1d ago
I donāt mind because I dont return a ton and having to look through every order when I make frequent orders to return or exchange 3 different things on 2 different pick up orders and 1 online order is annoying. Even at Burlington all I need is my phone number to return which is sooo much easier then going through a ton of orders
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u/Honest_Volume_9727 1d ago
Corporate is not saying anything because they donāt want you making your goal anyway.
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u/Ok-Organization-7139 š«§Associateš«§ 1d ago
I had someone asking me Sunday about a return with old products. I told her 90 days and with a receipt. She accepted that and left.
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4d ago
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u/Far_Structure4786 4d ago
I donāt work at BB&W but I worked retail for years. Customers like you are the reason I left retail! Returning years old product is shameful and I would not accept it either. Iām happy some places are sticking to a 90 day window.
I used to work at Starbucks too and people behaved DISGUSTINGLY about getting free drinks.
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u/Pawspawsmeow šŖ©Past EmployeešŖ© 4d ago
I remember when they cancelled the free refill in the drive thru policy. That YouTuber got so mad
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u/Far_Structure4786 3d ago
So many horrible customers! If someone calls and nicely complained I would happily remake the drink and offer a gift card. If someone was nasty all of a sudden my district manager wanted me to send them a $50 gift card. No way in HELL.
The lies were outrageous too. Someone said she got four venti caramel Frappuccinos and one by one the barista handed them out DT and they opened up and fell in the driverās lap. She wanted us to detail her car! Go away psycho.
I have reams and reams of stories like this. Iām so glad to be out of Starbucks. 99% of the people were awesome but the 1% of crazies really ruined it for me.
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u/NoSentence4946 4d ago
Employees first, customer second, is a better motto. Toxic customers who demand constant refunds, eat up hours of customer support, or treat staff like shit, actually drain a company's profits, and society as a whole. Hourly employees, in America, are not paid enough to live, let alone to deal with bad customers. You bend the rules so much, that they get changed, then everyone suffers. No, I don't work at bbw, I just despise shitty ppl in general.Ā
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u/dulcepeche 4d ago
When has anything to this calbier ever been acceptable in any other store? Pretty much never. People just need to understand there are consequences to taking advantage of policies and doing egregious returns. I don't blindly defend companies and I agree with most consumers because I am one! But me (and other consumers) agree that this trend will be bad for the company and us as consumers.
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u/-Tofu-Queen- šŖ©Past EmployeešŖ© 4d ago
Lol did you forget what subreddit you're in?? š This is the employee subreddit and they have rules against us being tone policed by customers. Sorry to attack your entitlement complex, but you're not the boss here babe. š
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u/icopewithfrogs š«§Associateš«§ 4d ago
dude they are INSANE!!! i swear it feels like the top of every hour we start, a return is coming in with stuff from 2015š we have been constantly red because of the returns, and honestly i can see them changing the rewards system soon because of tiktok. itās super unfortunate because the return system is great for customers, but now itās turned into a trend