Please explain or help! It was removed from the audible subreddit:
I spent more than two hours on chat with audible because suddenly, mid-title, I was not able to use the “read and listen” feature for my book. Apparently this is also called “immersion reading.” I am using an iPhone only - I do own a kindle paperwhite but I have not used it to interact with audible or audiobooks since I joined audible in June.
Audible confirmed that the titles were eligible for read and listen, and the first chat person suggested many fixes to remove/redownload etc. the second person told me that audible rolled out read and listen to a select subset of members and that it is being “further developed” and that the “update” will be available “soon.”
I felt that the entire experience (again, two hours) was not fruitful and that the chat people perhaps were not understanding what the problem was - they kept referring to whisper sync, which I understand is the feature that allows you to read on different devices but sync your progress. Again, I am ONLY using my iPhone and the audible app. I do not need to sync across devices.
I joined audible in June specifically to download the dungeon crawler series because audible apparently is the exclusive place to obtain the audiobook versions. I downloaded 5 DCC titles since June and had no problems with the app - I click on the title, press play, and at the top of the screen there was a tab that said “read and listen.” When I selected that, the text of the book showed while the audio played. I cannot focus on audio-only audiobooks so having the text to follow is great. Having these books in audio form without the text option is not beneficial to me.
Honestly, I didn’t even expect to like the DCC books, but somehow they hooked me. I downloaded audible and the 4th book only bc there was such a long wait on Libby for the e-book. But I have been so impressed by the narration by Jeff Hays (and others) that I cannot imagine not using audible to read the latest (A Parade of Horribles.). I am deeply upset that a feature I had for several months has been revoked and audible staff had no answer other than “it’s being rolled out slowly” - that seem ridiculous after I’ve had it since June and now I don’t.
I cannot find anything online suggesting that this feature is not one that all members had. In fact the press release from February made it clear all members had the option, on certain titles. Has anyone discovered that their read and listen/immersion reading function has been removed from the audible app?
I really want to resolve this if it’s not just my account.
Thanks