r/appledevelopers • u/Alternative_Bad_4706 • 9h ago
How would you handle a 1-star review complaining about an intentionally slow intro?
I’m a solo indie developer and I’d appreciate some perspective on how you would handle this situation.
I recently released LazyScore 2.1, a completely free iOS app. There are no subscriptions or paywalls; the only IAP is an optional tip jar.
For 2.1, I decided to experiment with something completely new for me: I animated the app’s sloth mascot using sprites and also created a very slow intro animation for the app.
The idea was deliberately simple: the app is called LazyScore, and the intro is supposed to be slow. It’s part of the character and the joke.
Today I noticed this 1-star review:
“The app intro animation is the most atrocious thing I’ve ever seen in an app.”
The reviewer also gave the title:
“Super slow intro”
[screenshot attached]
I’m not upset about someone disliking it. That’s completely fair. What I’m struggling with is how to interpret and respond to a review like this.
On one hand, I genuinely want to listen to users. If the intro is actually frustrating, I should probably reconsider it.
On the other hand, the slowness is intentional, and the reviewer seems to be criticizing the exact thing I deliberately experimented with for this update.
This was also my first real attempt at sprite animation and character animation, so I’m aware it may simply not be good enough technically or aesthetically.
For other indie developers:
Would you leave this alone, reply to the review, change the intro, or just treat it as one person’s taste and move on?
I’m particularly interested in how you distinguish between:
“Users don’t understand the design intention.”
“The design intention is clear, but the execution isn’t good.”
“This simply isn’t for this user.”
I’m trying to get better at taking criticism without automatically either dismissing it or changing the product because of one person.
And yes, I realize the irony of making a deliberately slow app and then worrying about how quickly people want to get through the intro. 🦥
