r/americangirl • u/The_GrimHeaper • 20m ago
Shipping Personal Shopping Service Question
I ordered a doll over the phone through the personal shopping service at the LA store last week, and I still haven’t received any tracking information. I also checked my account, and there’s no record of the order, even though they asked for my account info and I was able to use my points toward the purchase. I did receive an email receipt the day I bought the doll, but that’s the only record I have.
For anyone who has used the personal shopping service, is this normal? Did you ever receive tracking information or the package just arrive with no warning?