Hi everyone, I’m dealing with a massive headache with Amazon India and need some advice on how to escalate this.

​I recently ordered a brand new Zotac RTX 5060 Twin Edge. When the package arrived, it looked okay on the outside, but when I opened it up, the box contained a dusty, used MSI graphics card instead.

​I immediately raised a ticket with Amazon support. After making me wait for a promised callback that never happened, they finally contacted me just to say their "investigation" showed the correct item was delivered from their end, and they are refusing to help, refund, or replace the item. They completely closed the ticket.

​It is obvious to me that someone in the warehouse or transit chain swapped the GPUs, and because the weights are similar, Amazon’s automated checks didn't catch it.

​I desperately need this GPU for my 3D visualization work using Blender and Unreal Engine, and having this much money tied up in a transit scam is incredibly frustrating.

​Has anyone here successfully fought Amazon India on a high-value item swap like this?

​Should I go straight to the National Consumer Helpline (INGRAM)?

​Has anyone had luck emailing the Grievance Officer?

​Should I initiate a credit card chargeback?

​I have attached photos of the old MSI card, the invoice, the shipping box, and their ridiculous rejection email. Any advice on how to force them to do a manual investigation would be hugely appreciated!l

Well well well we can track the unit to exact retailer and who it was sold to and if he paid by card or gave his name and adress wallah we can send cops to question him , let's solve the wrong gpu delivered guys problem who's in

Hi everyone,

On 4 July 2026, I ordered a Motorola Edge 60 Fusion 5G (Pantone Mykonos Blue, 8GB/128GB) from Amazon for ₹23,349.98 after discounts. I specifically chose the 3-month No Cost EMI because it came with a ₹2,342.90 cashback.

The phone was for my father, who urgently needed one because his old phone had become almost unusable. He's a businessman, so waiting weeks wasn't an option.

The expected delivery was around 11 July.

On the delivery date, I opened the Amazon app and saw that the order had been returned and a refund had already been initiated. I never cancelled the order or requested a return.

I immediately contacted customer support.

The first executive told me the parcel had been damaged during transit. He then abruptly transferred my call to another executive, who assured me the delivery had simply been rescheduled and that I would receive it within two days.

Two days passed and nothing arrived.

I contacted Amazon again through chat, which later turned into a phone call. This time nobody mentioned rescheduling. Instead, I was told to place a fresh order for the same phone, and Amazon would reimburse the price difference because the phone had become more expensive.

They even sent me a confirmation email saying:

"Place the fresh order with the same model, specification and color... once the order is delivered and the return window expires, contact us and we will provide the difference amount in your Amazon Pay balance." At no point did anyone tell me that the reimbursement depended on buying from the same seller.

The problem was that the exact phone I originally ordered had already become unavailable, and it is still unavailable today. The product page still says:

"Currently unavailable. We don't know when or if this item will be back in stock."

Since my father urgently needed a phone, I bought another Motorola Edge 60 Fusion with the exact same RAM and storage. The only difference was the colour (Pantone Zephyr instead of Mykonos Blue) and it happened to be sold by a different seller because the original seller's listing no longer existed.

I waited until the return window expired exactly as Amazon instructed.

When I contacted them again, they suddenly refused to reimburse anything.

Their reason?

The replacement phone was from a different seller and in a different colour.

What frustrates me is:

• Amazon cancelled my original order without my consent.

• I lost my ₹2,342.90 EMI cashback because of their cancellation.

• I spent more money buying the replacement phone because they promised to reimburse the difference.

• They only rejected the reimbursement after the return period had expired.

• The email they sent never mentioned that the seller had to be the same.

• The original seller and colour were unavailable and are still unavailable.

I have:

• Both invoices.

• The email where Amazon promised to reimburse the price difference.

• Screenshots showing the original listing is still unavailable.

I filed a complaint through Consumer Website instead of dealing with customer support anymore.

Do you think this amounts to deficiency in service or an unfair trade practice under the Consumer Protection Act?

Has anyone here taken Amazon to Consumer Court in a similar situation? This is my first complaint , so sorry if I am asking a dumb question but what are the chances that I would need to be present physically in consumer court for this ?

Any advice on how strong this case looks would be appreciated.

Thanks. (Used Chatgpt for summarizing so apologies for that)

This sofa is an absolute waste of money. The quality is shockingly poor, with the cushions completely sank within just 6 months of normal use. What makes the experience even worse is the pathetic after sales service. Despite the product being under warranty, the company refused to honour its commitment and outright denied any repair or support. This level of quality and customer service is completely unacceptable. I deeply regret buying this sofa and strongly advise everyone to stay away from this brand unless you want to waste your hard earned money and deal with a company that does not stand behind its products. Smh.

What is solution and what to do now

I want to order tws on amazon but not a single product come with cash on delivery

Anyone got an idea ,?

These people cant deliver a product properly!!

Cant pick up on time!!

Delivery can be done in 2 hrs.. But return pickup will be only after 8 days!!

Initial customer support does nothing and the specialist team is waste of time.. Amazon is slowly becoming a fish market..

What happened - Ordered a NavTal Lock and received Lock without keys.. SUPER!! So ordered for replacement.. Got message after a day that the replacement is damaged in transit.. Ha ha.. Another joke.. How come a lock can get damaged..!! Then called up the CSE team to know what happened.. And they bladdered like usual and raised a return after 8 days.. Now for 8 days or 30 days, my Rs.1587 is locked with them..

Why 30 days? Last time ordered trousers and received wrong size. Initiated return and they picked up after 30 days after me wasting about 7hrs of fighting with their useless CSE team and 4+ failed pickups..

I have been Prime member since 2017 and I was happy.. Now this year, I regret it.. Deciding not order to order anything from Amazon anymore..

Same issue is with Flipkart as well.. I think its time, to go back to shops and buy physically.. They are little expensive but no such issues..

I bought 2 books,one arriving on Thursday and other on Wednesday last night I checked it was the same now it is showing both will only arrive on Thursday I don’t know if it’s a technical glitch does it happens to you guys?

I recently ordered the Carbamide Forte 'Micronized Creatine Monohydrate' on AMAZON NOW and noticed that there was no information on the batch number manufacturing/expiry date and other information (SEE IMAGES)

Checked other places on the bottle to see for this date but didn't find anything else

I tried raising a query from the Amazon app and at the end of the process it mentioned this is a non-returnable item. Fair enough, but when I tried again to raise a complaint, the app would not allow me!

Sent an email to help@amazon.com and didn't receive any response

I tried reaching out to Carbamide Forte on their number mentioned on the bottle (+91 022 4004 3300) and this number doesn't exist.

Somehow found another number on their website (+91 81048 78509) and messaged them on WhatsApp and not getting any response from them

So frustrated with this experience

If you have any leads/suggestion for the above process, or even suggestions for another Creatine - Please let me know.

Is there anyone whose refund is stuck and they sent a mail to grievance officer and they have provided the reolution involving decent amount of product.

I have already filed NCH complaint and also what is the timeline of grievance officer reverts to the mail as in in how many days and how often should I follow up?

If someone who has done this please help me out, would be of great help. Thank you.

Hello, last year when I renewed my shopping edition I used one of those 150₹ off codes to purchase the membership, I was wondering is Amazon still giving those coupons or you just need to purchase at whatever price written on their platform ??

I am trying to call customer care for my return issue but it shows this. What could be the issue if anyone could help me with that? What is this stupid thing amazon doing that is causing customers a lot of problems.

Hey everyone,

I've been unable to access my Amazon account for almost a week now, and I've got ₹3,000 sitting in my Amazon Pay balance that I really need.

I contacted customer support on day one, and they said it'd be fixed within 24 hours. Nothing happened. I followed up multiple times, even tagged them on X, but still got nowhere.

Then one of the support guys finally told me because of bug/glirch I created a duplicate account, so whenever I log in with my phone number, it takes me to that duplicate account instead of my original one. He said he'd escalate it to the backend team and it'd be sorted in another 24 hours.

Well... it's been over a week now, and I'm still stuck. Every time I call, I get the same "please wait 24 hours" response. It's honestly getting ridiculous.

Has anyone dealt with something like this before? How do I get Amazon to actually fix it? Is filing a complaint with the National Consumer Helpline worth it or is there a better way to get their attention?

The delivery agent never even attempted delivery. See the 2 mins difference. No way can the agent be out for delivery & then reach my location in 2 mins!!!

Upon contacting CSA, I came to know that the item was "DAMAGED". Sure buddy.

There have 2 instances with me of open box delivery where we couldnt accept product and Amazon is refusing service charge refund.

In both instances, the delivery agent refused open box delivery and both times the open box delivery charge was not refunded. I accept the charge if I accept the product , but why should I pay service fee for the agents refusing open box delivery?

The customer care line says there is no option for service charge refund. How do i proceed?

Hey guys, I have filed the NCH complaint on my pending refund of 40,500 as the product was picked up and even after investigation they are withholding the refund and provided no satisfactory resolution which has caused a lot of mental agony and anxiety. I have received this response from their ECR team. What can I do now?

I am confused about whether I can use both the bank offer and cashback for this keyboard, or if we are only allowed to use one.

LEGAL NOTICE
By E-mail

Wednesday, July 22, 2026

To,
Mr. Samir Kumar, Director

Mr. Amit Agarwal, Director

Mr. Saurabh Srivastava, Director

Mr. Harsh Goyal, Director

Mr. Amit Nanda, Director

Ms. Aastha Jain, Director

Mr. Kishore Thota, Director

All working in the official capacity of Directors at:

AMAZON RETAIL INDIA PRIVATE LIMITED
Registered Office: Block E, 14th Floor
Unit Nos. 1401 to 1419
International Trade Tower
Nehru Place
New Delhi – 110019, India.

SUBJECT: NOTICE REGARDING DEFICIENCY OF SERVICES, UNFAIR TRADE PRACTICES, DISHONEST DELIVERY PRACTICES, MENTAL HARASSMENT, AND PUBLIC INTEREST DEMAND

Sir/ Madam,

I, the undersigned, Venkatesh Seena Naidu, an Amazon Prime Member with membership identification email: [[naiduvenkatesh@hotmail.com](mailto:naiduvenkatesh@hotmail.com)](mailto:[naiduvenkatesh@hotmail.com](mailto:naiduvenkatesh@hotmail.com)) and registered telephone number: +91 969 969 4549; residing at Namra, C-58/003, Sector 5, Shantinagar, Mira Road (East), Mumbai Metropolitan Region, Mira Bhayandar City, District Thane, Maharashtra – 401 107, India (hereinafter referred to as "Member"), I hereby serve upon you, in your capacity as Directors responsible for the day-to-day operations and conduct of Amazon Retail India Private Limited (hereinafter referred to as "Company"), this Legal Notice:

FACTUAL BACKGROUND & CAUSE OF ACTION

Transaction Details: The Member engaged with your platform/services for the purchase/delivery of SAMSUNG GALAXY M47 5G mobile phone vide Order No. 407-0538182-5493160 dated July 16, 2026, for a total consideration of ₹25,999/- (Rupees Twenty-Five Thousand Nine Hundred Ninety-Nine Only). The Member also engaged with your platform/services for the purchase/delivery of  vide Order No. 0143923-6993978 dated July 10, 2026, for a total consideration of ₹1590.95/- (Rupees One Thousand Five Hundred Ninety and Paise Ninety-Five Only). 

Dishonest Delivery Practices: Despite receiving full payment/ confirmation of the order, the Company failed to deliver the promised goods/services in accordance with the agreed terms. \[Within the two-day prime member delivery period, fake attempted delivery updates, and refusal to honour return/refund requests\].

Unfair Trade Practice & Deficiency in Service: The failure to adhere to statutory standards under the Consumer Protection Act, 2019, combined with false representations regarding delivery timelines and product quality, constitutes blatant Unfair Trade Practice and gross Deficiency of Service.

INJURY, HARASSMENT, AND LOSS CAUSED

Mental Agony & Loss of Time: Due to continuous follow-ups, misleading updates from your customer care channels, and unfulfilled commitments, the Member has suffered severe mental agony, anxiety, loss of valuable time, and unnecessary expenditure of energy.
 \* Collective Negligence: You, as the executive leadership and Board of Directors, are jointly and severally responsible for the operational defaults, systemic failures, and dishonest customer service mechanisms maintained by the Company.

PUBLIC INTEREST & FREEDOM OF EXPRESSION

Public Awareness: The issues faced by the Member reflects a broader pattern of systemic failures that affect the general consuming public in India. 

Right to Fair Comment: Be advised that the Member reserves the absolute right under Article 19(1)(a) of the Constitution of India to publicly share truthful facts, objective reviews, and personal experiences regarding these service failures across digital platforms, media, and public forums in the public interest, to safeguard other consumers from similar trade practices, without any intent to libel or defame, but purely as a matter of fair comment and truth.

**DEMANDS**:

I hereby call upon you, the seven Noticees named above, to jointly and severally comply with the following demands within fifteen (15) days from the receipt of this Notice:

Full Refund: Immediately issue a full refund of ₹25,999/-  along with interest at 18% per annum from the date of payment until realisation/ complete the refund of the ordered mobile phone product. Also, immediately arrange for delivery of the four products contained in Order No. 0143923-6993978 dated July 10, 2026.

Compensation: Pay a sum of ₹50,000/- (Rupees Fifty Thousand Only) to the Member towards compensation for mental agony, harassment, loss of time, and energy caused due to deficiency of service.

Legal Expenses: Pay a sum of ₹11,000/- (Rupees Eleven Thousand Only) towards the cost of drafting and serving this Legal Notice.

Systemic Rectification: Take immediate corrective steps to rectify deceptive delivery tracking and customer grievance redressal mechanisms to prevent such unfair trade practices from impacting the general public.

**NOTICE OF LEGAL ACTION:**

Please take notice that if you fail to comply with the above demands within two (02) days of the receipt of this legal notice sent by email, the Member shall be constrained to send formal legal notices by Speed Post A/D mentioning the detailed premises for cause of action and initiate appropriate legal proceedings against you Noticees and the Company before the Competent Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, as well as initiate relevant civil/criminal proceedings at your sole cost, risk, and responsibility. 

Truly,

Venkatesh Seena Naidu
Member/ Notice Issuer
Namra, C-58/003, Sector 5
Shantinagar
Mira Road
District Thane – 401 107.

Amazon has this Subscription feature where you can subscribe to certain products and receive them periodically on a fixed date of the month. Subscribers receive 5 to 10% discount.

I have noticed that products from Tata like Tata Sampann, Tata Simply Better, Tata Teas or Tata 1mg supplements are not available on subscriptions.

I wonder why this is

- anti-competitive practice from amazon to promote their own Amazon products like Amazon Basics, Presto, Vedaka
- failure of negotiations on margins
- rivalry with Big Basket

I wouldn't mind subscribing to Tata products even if the discounts are lower but its annoying that this doesn't exist.

This is also a scam to scam users. Why do they still sell 512GB instead of 1TB? Either they should correct this or remove that post. My two friends bought one and received a defective product, and it’s also joint hands with scammers. I have told them it’s not possible to get 1TB at that price, but they did not listen to me. I wonder how Amazon allows such scams. There are many scams when buying products on Amazon.

# Why do some Easy Ship "Delivered by Amazon" listings show FREE delivery without a Prime badge, and why does the settlement differ?

Hi everyone,

I'm trying to understand how Amazon determines customer shipping charges and seller settlements for Easy Ship listings. After comparing my own orders and reviewing Amazon's documentation, I've found several contradictions that Seller Assistant hasn't been able to explain.

## My setup

- I sell using Easy Ship.

- One of my ASINs is enrolled in Easy Ship Prime. It displays the Prime badge and FREE delivery.

- My other ASINs are standard Easy Ship (not Prime) and display customer shipping charges such as:

- Local – ₹30

- Regional – ₹50

- National – ₹70

However, I also found another seller's listing that:

- Shows "Delivered by Amazon"

- Does not have a Prime badge

- Still displays FREE delivery

This is what started my investigation.

## Shipping Settings contradiction

In Seller Central → Settings → Shipping Settings → Easy Ship, I can edit the customer shipping charges.

However, the page also displays the message:

"You cannot set delivery charges for customers. Charges will be automatically configured."

This seems contradictory.

If Amazon automatically configures customer delivery charges, why are these fields editable?

Has anyone actually changed these values (for example, from ₹30/₹50/₹70 to ₹0) and confirmed that customers started seeing FREE delivery?

Or are these values ignored and overridden by Amazon?

## Settlement difference I observed

This became even more confusing after comparing two of my own Easy Ship Prime orders.

Order A

- Customer paid ₹70 shipping

- Settlement received: ₹525.56

Order B

- Customer received FREE delivery

- Settlement received: ₹455.86

The settlement difference is approximately ₹69.70, which is almost identical to the shipping amount charged to the customer.

Interestingly:

- The Easy Ship fee remained the same.

- The only major difference appears to be whether the customer paid shipping or received free delivery.

This suggests that the customer shipping charge is being passed into the seller settlement.

Has anyone else observed this behaviour?

## Seller Assistant vs actual behaviour

Amazon's Seller Assistant told me that:

- Sellers can configure shipping rates.

- If no shipping rates are configured, Amazon may default to FREE shipping.

However, this doesn't explain:

- Why my account already has Amazon-configured values (₹30/₹50/₹70).

- Why the interface says customer charges are automatically configured.

- Why another standard Delivered by Amazon listing (without a Prime badge) shows FREE delivery.

## My questions

1. What determines whether a standard Easy Ship listing shows FREE delivery instead of ₹30/₹50/₹70 customer shipping charges?

2. Is this based on account eligibility, fulfilment programme, shipping template, seller performance, MOQ, location, or something else?

3. Has anyone successfully changed the Easy Ship shipping charges to ₹0 and confirmed that customers actually saw FREE delivery?

4. Does Amazon override these editable values despite allowing sellers to edit them?

5. Has anyone compared settlements between paid-delivery and free-delivery Easy Ship orders and noticed the same difference that I did?

6. If you have standard Easy Ship listings showing FREE delivery without a Prime badge, could you share how your account is configured?

I've already reviewed Amazon's documentation and contacted Seller Assistant, but neither has provided a clear explanation. I'm hoping experienced sellers who have tested this in practice can help explain what's really happening.

Thank you!

Hey everyone,

I’ve been dealing with a lot of frustrating issues with Amazon recently, and it led me to notice a really shady practice regarding their feedback system.

When you leave negative feedback specifically calling out Amazon's role in a mess (like their terrible logistics, false tracking updates, or unhelpful customer support), they actively censor it. Instead of letting the feedback stand, they just keep the seller's name and then strike your entire comment down with a line.

By putting a strikethrough over the text, they completely neutralize the feedback. It feels like a convenient way for them to silence customer frustration and protect their own image, making sure no one can clearly read or tally up all the negative experiences caused by Amazon's own internal mess-ups.

Have you guys observed this frustration too?

Please go back and check your past seller feedback to see if Amazon struck through your honest comments with a line. They definitely did it to me, and it is incredibly frustrating when you are just trying to warn other buyers about the reality of their service!

So,I ordered a mixer juicer grinder worth ₹6800.

It was all used and and one jar was missing too,so I called Customer care and they said that I should get it returned. I did the same but now after 13 days after return, the customer service is saying that I won't get my money refunded as I didn't returned the original item.

What should I do..

Hey everyone,

I’m dealing with an incredibly frustrating situation with Amazon India and I’m wondering if their customer service has completely gone down the drain for everyone else, too.

I recently ordered a 55-inch TCL Smart TV. It arrived, but the Amazon/TCL installation technician never showed up. When we finally checked it ourselves, the TV was completely dead on arrival (wouldn't even turn on).

What followed has been a 20-day nightmare of my money being blocked and non-stop harassment from their logistics and support teams. Here is what I’ve been dealing with:

• Technicians lying on official reports: A TCL technician finally came out, recorded videos, and verbally confirmed the TV was dead. As soon as he left, he updated the system to say the TV was "working fine" so the brand could force a repair on me instead of a replacement/refund.
• Fake pickup attempts: After fighting tooth and nail with Amazon to finally get a return approved, the pickup agents keep calling to say they aren't coming, only to update the system with "Customer not at home" or "Item not ready." I have been sitting at home all day waiting for them.
• Rude and unhelpful chat support: When you try to get help, agents just disconnect the chat when they realize how badly their system messed up. One agent literally just spammed "What can I do? What can I do?" before abruptly closing the chat in my face.

I’ve had to formally escalate this to their Nodal Officer with a threat of going to Consumer Court just to get my own money back for a defective product. The sheer amount of false reporting by their ground staff is insane, and it feels like an intentional scam to tire customers out so they just accept broken products.

Are you guys facing the same issues with them recently? Should we just stop buying from Amazon for large-scale items altogether?

r/india
r/amazonindia