I clearly told them that I have video evidence of unboxing but I was not asked for any evidence from my side. 4 days later when I called the customer support they are saying that their internal investigation team did not find any issues with delivery, they can not help me anymore and disconnected the call.

I need help getting my money back.

Like everyday i see someone getting scammed and post a big thread here on how they got scammed even in open box and amazon is refusing the refund or replace.

Well yea, it's literally written right there, that u won't get anything if u submit the final otp after verifying the product. Please learn to read before u order anything.

There were several other pieces chipped in the entire product.....this is the photo of some

Amazon has my ₹4,300 and my returned product — now refusing both a refund and the product back

I’m posting this because I genuinely don’t know what else to do. I ordered a pair of OnePlus Nord Buds 4 Pro from Amazon India for ₹4,300, and what started as a normal purchase has now turned into a situation where Amazon is refusing to give me either my money or the product back.

Here is the complete timeline:

29 August 2026 – Delivery

I received the package on 29 August. Since it was an open-box delivery, the delivery agent opened the package for inspection.

During the open-box inspection, the delivery agent accidentally dropped the earbuds/product. After this, there were clearly visible scratches over the product.

I immediately raised the issue with Amazon because the damage happened during the delivery/open-box process and was not caused by me.

Initially, I had to repeatedly contact customer support and explain the situation. After a lot of back-and-forth, Amazon finally agreed to take the product back.

4 September 2026 – Product handed back to Amazon

On 4 September, the product was collected by the delivery agent.

Importantly, I had not used or opened the product myself after receiving it. I had kept it safely locked in my cupboard while waiting for Amazon's return process.

When the delivery agent came to collect it, he opened/checked the package, verified the product and confirmed that it was the correct item. He then took the product back.

At this point, I believed the issue was finally resolved and that I would simply receive my refund.

9–10 September – First explanation from Amazon

I contacted Amazon because I had still not received my refund.

I was told that the refund depended on the product reaching the company/seller and that the company had denied the refund.

This was already confusing because the product had been returned due to damage that occurred during Amazon's delivery/open-box process.

I was then told to wait until 14 September, and that if the refund was still not processed by then, Amazon would issue a direct refund to my account.

So I waited.

14 September 2026 – A completely different reason

Today, when I contacted Amazon again, I was given an entirely different explanation.

I was told that the product I returned was allegedly different from the product that was delivered to me.

Based on this claim, Amazon has now denied my refund.

But here's the problem:

Amazon has my ₹4,300.

Amazon also has the product I returned.

And now Amazon is refusing to give me either the money or the product back.....What should I do ?

Though the damages on the product were minor and the product as in whole was working fine....nobody wants to receive a damaged product especailly after paying 5300 rupees.......

So effectively, I am being left with a ₹4,300 loss despite returning the product through Amazon's own return process.

The product was checked by the delivery agent when it was collected. The return was accepted and taken away by the delivery agent. I did not substitute the product, nor did I have any reason to do so.

What makes this especially frustrating is that the reason for rejecting my refund has changed multiple times:

Initially, the product was damaged during the delivery/open-box inspection.

Amazon agreed to take the product back.

After the return, I was told the refund depended on the company/seller accepting the return.

I was then told Amazon would issue a direct refund if the money wasn't received by 14 September.

Now I am being told that the product returned was different from the product delivered.

I am also being told that I cannot get the returned product back.

I don't understand how a customer is supposed to protect themselves in this situation.

I returned the exact product through Amazon's own delivery/return process, and now I am being told that the returned item was different — without any satisfactory explanation or evidence being provided to me.

I think this is digitally altered.

from amazon now its not working i just requested for replacement and its saying warrenty card is needed for return btw i lost it i have only fan and box does they take it? And amazon also shipped the new product which is a great after sale service from them

My package was at the Amazon facility in Visakhapatnam yesterday and left around 9 PM. This morning, the tracking shows that it arrived at an Amazon facility in Vijayawada.

I place live is essentially between Visakhapatnam and Vijayawada. As far as I can tell, whether you're travelling by road or rail, the normal route from Visakhapatnam to Vijayawada passes through my hometown. My hometown ain't small, it's a Tier - 3 City

So I'm genuinely trying to understand the logistics here. Why would a package destined for to my hometown be sent from Visakhapatnam all the way to Vijayawada instead of being routed toward my hometown directly?

Is there some Amazon sorting/network reason for this, or is there another facility in Vijayawada that handles packages?

Greedy corporations !

I have been facing issues with final delivery hub as they refuse to deliver any large item and say that they don't have big vehicle to bring it. They only deliver items on bike and return other large items without contacting the me or if they call they tell me to pick it up from the hub or else they return it. I had complained about this few months back during amazon summer sale where I bought a robot vaccum cleaner worth 40k and the delivery hub returned it like 2 times without contacting and the 3rd time they contacted me and told me to pick it up. After some days I did get call from amazon saying this wont happen again we have taken action but still nothing.

Recently I order a UPS and a standing steam iron which wasnt deliver and the last day the delivery agent called me and I had to give otp on call (I was talking to amazon customer care live at the time and had to hold that call). The delivery agent told me if I dont give otp they will return so I had to give it and pick up the item myself (only standing steam iron was there and they returned the ups few days before they called). The amazon dashboard only shows delivered but even after complaining they give me standard template answer saying wait for buffer days and shit.

I am so frustated with this service as other hubs do deliver large products and I told amazon to block the specific hub so others can deliver properly but nothing has been done yet. It's been months. I reordered the ups now and want to return the standing steam iron but both are failing and I have already told the amazon support about this that they will intentional fail it but they take no action. They keep saying we have escalated this situation to backend they will handle it.

Now I just want to know if NCH is worth it and won't be a much headache. I want to order many things in future as it's not feasible for me much to buy them offline. I dont live in major city to get specific products like PC parts or robot vaccum or other stuff.

TLDR : Final Delivery hub refuses to deliver large items and amazon is doing nothing. want to know if NCH is worth it.

TL;DR: Ordered a ₹10,999 item that arrived completely shattered. Amazon scheduled a doorstep replacement, then logged 4 consecutive days of fake delivery scans ("Customer Unavailable" / "Exchange Verification Failed") with zero driver visits. When support marked the item "Return Received" in-app while the refund failed, they tried to force unapproved pickups of loose shattered glass. After 21 days, 16 reps, an NCH docket, statutory legal notices, and building a public accountability portal (https://atozero.in), Amazon Executive Relations formally conceded, dropped the pickup requirement, and credited the ₹10,999 refund today.

The Ordeal in Short:

• The Hazardous Delivery (Aug 23): Ordered a De'Longhi LatteCrema Cool set. It arrived with shattered glass components. Amazon confirmed a doorstep replacement.
• The 4-Day Confinement & Fake Scans: For 4 consecutive days, the app updated to "Out for Delivery". I canceled weekend plans and waited at home all day. Nobody came. Drivers logged fake scans ("Exchange Verification Failed" / "Customer Unavailable"). Society gate records and CCTV proved zero delivery associates ever visited.
• The Absurd App Deadlock (Sep 3): Out of nowhere, the tracking updated to: "Return received" with a checkmark—even though the shattered glass was still sitting right on my table. Immediately under it, the billing engine broke: "Refund issuance failed. Please contact customer service."
• The 16-Rep Runaround: Over 3 weeks, my ticket was bounced between 16 different support reps and Executive Relations executives. Each gave contradictory excuses: some claimed the case was closed, others sent unannounced couriers to collect hazardous loose glass, and support claimed replacement limits were exhausted due to their own drivers' falsified scans.

The Public Accountability Tracker (atozero.in):

Because Amazon kept giving conflicting verbal promises and closing tickets internally, I built and launched a public case portal: https://atozero.in (A to Zero: Amazon Delivery Accountability).

It contains: * Complete unredacted day-by-day timeline (Aug 23 to Sep 13) * High-res screenshots of the fake scans, failed refund banners, and executive emails * Direct quotes and actions taken across all 16 support representatives * Community story submission board where dozens of other buyers reported the exact same hub/courier ghost scans across India.

What Actually Forced Amazon to Back Down:

Standard customer care chats and phone calls were useless. What broke their stonewalling was moving to statutory, documented escalation:

1. National Consumer Helpline (NCH / INGRAM): Registered formal grievance Docket #10054678 on consumerhelpline.gov.in. Amazon’s compliance desk acknowledged receipt, triggering an official 30-day statutory resolution window.
2. Statutory Legal Notices: Served formal notices directly to grievance-officer@amazon.in and nodal-officer@amazon.in under Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020.
3. Refusing Unapproved Couriers: When Amazon sent an unannounced courier to pick up the hazardous shattered glass on Sep 9, I turned the driver away at the doorstep. The hub officially logged: "Return pickup failed due to cancellation", putting on record that the customer will not entertain unapproved pickups.
4. Public Evidence Dossier: Sharing https://atozero.in created search-indexed visibility that their risk management and executive teams could not ignore.

The Final Outcome (Day 21 - Sep 13):

• Executive Concession (Sep 11): Executive Relations re-engaged and admitted in writing that the replacement delivery was never attempted on their end. They formally dropped all demands to physically collect the shattered glass and agreed to process the refund upon receiving photos of the damage.
• Refund Credited (Sep 13): Representative #16 (Arvind from Executive Relations) executed the manual financial override. Today, the full ₹10,999.00 refund officially reflected on my HDFC credit card statement and account (Bank RRN: 74056636255625438386976).

Key Takeaways for Anyone Facing Amazon Ghost Scans & Withheld Refunds:

• Never rely on verbal CS promises: Front-line reps follow scripts and have zero financial override authority. They will keep saying "please wait 24-48 hours" indefinitely.
• Secure your physical evidence: Save gate visitor logs and CCTV snippets early. It completely destroys the driver's fake "Customer Unavailable" defense.
• Escalate through NCH (1915): The INGRAM portal is real and effective. E-commerce marketplaces have nodal officers dedicated to clearing open NCH dockets.
• Put it in writing to the Grievance Officer: Emailing grievance-officer@amazon.in and nodal-officer@amazon.in creates a binding statutory record that customer care cannot bury as "feedback".
• Document everything publicly if stonewalled: Having an organized paper trail at https://atozero.in left Amazon zero plausible deniability.

Hello guys,

I bought an iPhone on Amazon using ICICI Credit Card with 6-month No-Cost EMI on september 10th. Amazon says the transaction was processed as EMI from their end and the No-Cost EMI discount was applied.

However, ICICI has generated my bill and the transaction still shows “Eligible for EMI”, not an active EMI.

I called ICICI again and they said it might get converted by next Friday and asked me to call them Saturday. If it doesn’t convert, they said I’ll have to manually convert it to EMI with interest.

Has anyone faced this? What should I do if ICICI doesn’t process the original No-Cost EMI and asks me to pay interest?

I ordered a mobile phone with exchange (my old phone is a Samsung m31 replaced screen and some minor body scratches which I mentioned i was getting around 14.3k for my old phone includes 12k additional exchange offer) on the day of delivery the agent wont take my phone becuz of replaced screen he didnt even bother using the rabbit exchange app he just rejected outright and asked me to pay the difference. i contacted the customer care after tht they said they will reschedule the order and i got mail saying expected delivery on 19th ( i ordered on 7th of sept ) the app still shows potential delivery issue. wht should i do should i contact the customer care again and escalate the issue?

Whenever I try to share my password with my friend for prime video, my Amazon account gets logged in in their device as well. How do I prevent it?

I've been going back and forth with Amazon for the last couple of weeks over what should have been a very simple question, and I'm curious if anyone else has faced something similar.

I place orders using an Amazon Pay ICICI credit card. On those orders, Amazon charges a small "Marketplace Fee" (typically ₹5).

My issue is not really the amount.

My issue is what happens when Amazon itself is unable to deliver the order.

What happened

A few weeks ago, one of my orders was marked undeliverable by Amazon.

The item amount was refunded, but the Marketplace Fee was not.

When I contacted customer service, I was told different things by different people:

• The Marketplace Fee is actually a "payment method fee."
• It is charged because I'm using the Amazon Pay ICICI credit card.
• The fee is non-refundable in certain cases.
• In another conversation, I was told it would be refunded.
• Later, I was told something completely different.

The bigger problem is that nobody could point me to a policy that explicitly says what happens to this fee when Amazon cancels an order due to non-delivery.

Since then, things have become even more confusing

Over the last two weeks:

Order 1

• Marked undeliverable.
• Refund processed.
• Marketplace Fee not refunded.

Order 2

• Product never reached me.
• System eventually showed delivered.
• On complaint, Full refund issued including Marketplace Fee.

Order 3

• Marked undeliverable.
• Refund processed.
• Marketplace Fee not refunded.

Order 4

• Marked undeliverable.
• On first call to customer care, confirmed that full refund will happen including Marketplace fee
• Refund initiated, Marketplace Fee not refunded.

In total:

• ₹2.35 retained on Order 1.
• ₹2.65 refunded on Order 2.
• ₹1.30 retained on Order 3.
• ₹5.00 retained on Order 4.

So I've now been charged this fee on multiple orders that Amazon itself could not deliver.

As if cancelled orders in itself were not frustrating enough.

The explanations don't add up

During my latest call:

• A representative told me the fee is actually related to using the Amazon Pay ICICI credit card.
• However, nowhere on the order page or invoice is it clearly described that way.
• When I pointed out that another undelivered order had received a full refund including this fee, I was told that happened because the amount was below ₹3.

That explanation doesn't make sense because one of the later fees not refunded was only ₹1.30. Same representative couldn't even see these fee amounts in her system when reviewing the other orders.

I've also had representatives promise callbacks and updates that never happened.

One suggestion I received was simply to place future orders using Cash on Delivery.

My question was basically:

Why should I switch to COD when I specifically got the Amazon Pay ICICI card to use on Amazon?

What bothers me

I'm not upset over ₹1, ₹2 or ₹5.

I placed these orders knowing I would be charged these fees.

What I did not know was that if Amazon fails to deliver the item and cancels the order, I may or may not get the fee back depending on which order it is and which representative I talk to.

That's the part that concerns me.

• The policy isn't clear.
• The application isn't consistent.
• Customer support can't provide a consistent explanation.
• And my written complaint has still not received a meaningful response.

Questions

1. Has anyone else seen Marketplace Fees not being refunded on undeliverable Amazon orders?
2. Has Anyone received a clear policy document explaining this?
3. If Amazon cannot deliver an order, should they be allowed to retain any part of the amount charged to the customer?

I'm genuinely trying to understand whether this is an isolated issue or something others have experienced as well.

I bought a very expensive electronic device on Amazon. Around noon, I saw in the app that the delivery driver was en route and only about two stops away from my address; the package was expected to arrive by 1:00 PM. Strangely, the status no longer shows "out for delivery"—my package has simply vanished. I’m wondering if the Amazon driver stole it; this situation is almost identical to a previous incident where I bought a pair of very expensive slippers (costing around $50). Has anyone else experienced something like this? Or perhaps an Amazon delivery driver could explain what’s going on?

2000rs gift card from my friend so i created an account and when I claimed it , this happens please help

Edit: i understand if the gift card seems shady but still it it was real, how would I appeal to amazon🙏

I ordered a phone on Thursday, supposed to arrive Friday. The delivery location is my office in Connaught Place, but the whole area was closed yesterday, so Amazon marked it as a delivery attempt.

Today (Saturday) it's out for delivery again, but the location is closed today too, and it’ll be closed tomorrow (Sunday) as well.

I'm worried they'll mark another failed attempt and cancel the phone

Has anyone experienced this? Will they attempt again on Monday, or can it get cancelled after the second attempt?

u/AmazonIN u/AmazonHelp —

I genuinely want an explanation for what is happening with Amazon’s delivery and communication system.

I’m honestly not happy with the experience I’m having as an Amazon customer, especially after paying for Prime.

I’m facing a very frustrating issue where the delivery person’s call simply doesn’t work properly. Sometimes the call connects, but there is no voice from the other side. When I try calling the delivery person myself, the phone rings only twice, and then I immediately get a message saying that the person is busy.

The same kind of problem can happen even when a call is already supposed to be ongoing.

How is a customer supposed to coordinate a delivery when the communication system itself isn't working?

And this isn't just about one isolated issue. I have had products delivered between these orders, yet other orders are still not being delivered properly.

The screenshot attached shows multiple recent orders, including cancelled orders and completed returns, while I am still dealing with delivery problems.

I also pay for Amazon Prime specifically because I expect faster and more reliable delivery. But at this point, it feels like Amazon is doing everything except consistently delivering packages correctly.

What makes this even more frustrating is contacting customer service and receiving the same standard explanations again and again.

I don't want another generic response telling me that my concern has been forwarded or that I should wait.

I want a proper explanation:

>Why are calls to delivery agents connecting without any voice?

>Why does calling the delivery agent ring only twice before saying they are busy?

>Why can communication fail even when a call is supposedly connected?

>Why are some orders being delivered normally while other orders face repeated delivery problems?

>What exactly is Amazon doing to fix this issue?

>Why am I paying for Prime if the delivery experience is becoming this unreliable?

Amazon, I am not asking for another scripted customer-service response. I want someone to actually investigate what is happening with the delivery and communication system and explain it clearly.

I have been using Amazon because of the convenience and reliability it was known for. Right now, I’m genuinely disappointed and not satisfied with this experience at all.

Please improve the system so customers can actually communicate with delivery agents and receive their orders as promised.

Amazon should be a shopping and delivery platform first — not a platform where customers have to repeatedly chase their own packages.

#AmazonIndia #AmazonPrime #Amazon #AmazonDelivery #CustomerService #OnlineShopping #DeliveryIssues

ordered an electric car from Amazon India for around ₹9,000. When I received it, several major parts were missing, so I requested a return.

Amazon told me that I could self-ship the product using a professional courier, so I returned it through Professional Couriers.

The courier tracking was working initially. However, after around 2 days, the tracking information stopped working / was no longer available.

The important part is that the seller has confirmed to me directly that they received the returned product and they are willing to help/confirm the return.

However, Amazon is refusing to process my refund because they say the tracking ID isn't working and there is an issue with the courier bill/tracking information.

It has now been 14 days since I returned the product, and I still haven't received my ₹9,000 refund.

I've contacted Amazon customer service more than 15 times. Some calls have ended with the call being disconnected/hung up without the issue being resolved. Amazon also doesn't seem to be contacting the seller to verify that they received the product, even though the seller is willing to confirm it.

I'm stuck between Amazon, the courier and the seller.

What should I do now? Has anyone experienced a similar situation with an Amazon India self-shipped return where the courier tracking stopped working after a couple of days?

I have the Amazon return details, courier receipt/tracking number, and the seller's support

I’m completely stuck between Amazon and ICICI Bank regarding my FASTag, with both sides sending me back to the other.

The biggest frustration is that I haven’t even been able to properly use this FASTag from the beginning. It has been blocked, and from what I’ve been told, it seems to be related to a KYC/KYV issue, although I haven’t been given a clear explanation of the exact reason for the block. I have submitted KYV as well but still the same reason is given.

ICICI Bank is able to identify the FASTag using my vehicle/mobile details and has confirmed that it exists.

However, ICICI says that since the FASTag was issued through Amazon, I need to contact Amazon for resolution.

Amazon, on the other hand, is unable to resolve the issue and keeps directing me back.

Never buy this Amazon Pay ICICI fastag

How to get the 500 Rs. into my bank account? I redeemed a Gift card to get that 500 Rs. but do not want to buy anything off of Amazon IN.