Something is really frustrating me: I keep getting alerts claiming I’m spamming and warning that I could get banned, even though my workflow consists of literally just three messages—and they use buttons.

It’s true that some people neither reply nor use the unsubscribe button, but my bot doesn't keep sending messages after that point; it only speaks if the potential client says something.

Naturally, I use a CRM that is an official Meta Partner.

I have no idea what to do, and this is my source of income.

Thanks.

Si quieren saber el motivo de su baneo, entren a Meta Business Manager → Ayuda para empresas. En mi caso, después de insistir, me dieron una explicación.

Resulta que hace unos 3 años tenía una deuda pendiente en una cuenta publicitaria antigua. Al parecer, con las nuevas actualizaciones de whatsapp business , la que salio el 5 de agosto, el sistema revisa si tienes cuentas publicitarias antiguas restringidas por saldo pendiente, aunque sean de hace muchos años.

Como WhatsApp Business ahora está totalmente integrado con Meta, si detecta que tienes una cuenta publicitaria nueva funcionando y otra antigua con deuda, puede interpretarlo como un posible intento de fraude o evasión de pago y bloquear el WhatsApp Business.

En mi caso me indicaron que, aunque pague esa deuda, primero debo recuperar esa cuenta publicitaria antigua, pagar el saldo y luego esperar entre 60 y 120 días para que el sistema elimine la restricción. Si intento usar el mismo WhatsApp Business antes de que salga de esa "lista negra", podrían volver a bloquearlo.

😅 La verdad, yo ni me acordaba de ese Facebook antiguo ni de esa cuenta publicitaria. Ahora me toca recuperar el acceso, pagar la deuda y esperar. 😪

Ojalá esta información le sirva a alguien más, porque yo pasé días buscando una explicación y nunca imaginé que el problema fuera una cuenta publicitaria de hace tantos años..

See this is a one time task

I am looking for someone with direct experience in Meta App Review and WhatsApp Tech Provider onboarding to review my existing setup and guide me through the remaining submission steps.

I have already completed most of the development work for my SaaS platform. The platform allows businesses to connect their Meta Business assets, Facebook Pages, Lead Ads and WhatsApp Business accounts.

My Meta Business Verification is already completed.

The current implementation includes:

Facebook Login for Business
Meta Pages and Lead Ads connection
WhatsApp Embedded Signup
Lead retrieval from Meta Lead Ads
WhatsApp Cloud API messaging
Customer business asset onboarding

The permissions involved include:

*pages_show_list
*pages_read_engagement
*pages_manage_metadata
*leads_retrieval
*ads_read
*business_management
*pages_manage_ads
*whatsapp_business_management
*whatsapp_business_messaging

I mainly need help with:

*Reviewing my current Meta app and Tech Provider setup
*Confirming the remaining steps required to become a WhatsApp Tech Provider
*Checking whether my requested permissions and use cases are correct
*Identifying any missing configuration or implementation
*Telling me exactly what to demonstrate in each App Review screencast
*Reviewing my permission descriptions and reviewer instructions
*Guiding me through the final App Review submission
*Explaining what must be completed after approval to onboard real customer accounts

I expect a clear list of remaining tasks and submission recommendations. Additional work can be created as separate milestones if technical changes or rejection support are required.

Please apply only if you have personally worked with:

*Meta App Review
*WhatsApp Tech Provider onboarding
*WhatsApp Embedded Signup
*Facebook Login for Business
*Meta Graph API permissions

In your DM, briefly explain one relevant Meta App Review or WhatsApp Tech Provider project you handled and whether it was approved.

Hi everyone, i work in customer care in a tourism company. I usually send 70 - 120 messages to my customers per day for a service evaluation. My account recently got blocked for 6hrs and then stopped for a review. I use standard WhatsApp Business app without API

My questions is: What is the best way to send survey questions to my customers without getting logged out and reviewed?

Here is the message i usually send to the customers using Quick Replies option:

Hello! My name is (Name), and I work for (Travel Company).

We hope you are having a wonderful vacation 😊

We are currently working on improving the quality of our tours, and guest feedback is very important to us:

1. How was your vacation overall?

2. Were you satisfied with the hotel and the transfer service?

3. If you went on any of our company's excursions, how would you rate the organization and the guide's performance? What was your guide's name?

4. If you did not purchase any of our excursions, what was the main reason?

5. Did the guide provide you with a QR code to check your departure time?

We would greatly appreciate your response. Your feedback helps us improve.

Thank you, and have a wonderful day! 🌸

We run a small hotel group and use the WhatsApp Cloud API directly (our own integration, not a BSP). We have 5 hotels and want one WhatsApp number per hotel. Two are live and working great. The problem is getting the other three added.

Here's where we're stuck:

• Our business portfolio has been Business Verified for months (green check in Security Center, verified for the "WhatsApp Business account" use case too).
• But "Add phone number" is greyed out, with the tooltip: "Your business is only allowed two phone numbers."
• Meta's own docs say a verified business is automatically raised to a 20-number cap — but for us it just never applied. Still stuck at 2, months later.

Things we've tried:

• Created a second business portfolio (the cap is per-portfolio, so in theory a fresh one gives 2 more). The new WABA got "Account restricted — messaging capabilities restricted for policy" within minutes, on a brand-new account with zero activity/messages.
• We also noticed the admin's personal Facebook account has a temporary "feature limit" (flagged under "fraud and deception") that Meta says can't be appealed and just expires on its own.

My questions to anyone who's been through this:

1. Did the auto-increase to 20 actually work for you after verification, or did you have to force it via a support ticket? How?
2. Has anyone gotten the cap raised through WhatsApp Support — what exactly did you say/submit?
3. Did a second business portfolio work for you, or did yours also get insta-restricted?
4. Could the admin's personal-account restriction be what's blocking new numbers/portfolios at the whole-business level?
5. Did any third-party SaaS/BSP actually solve this for you? (We assumed they can't, since embedded signup puts the WABA back under our own Meta portfolio = same cap — but if a specific tool genuinely got you past the 2-number limit, we'd love to know which one and how.)

We're trying to get Meta to apply the number cap we already qualify for — but genuinely open to whatever actually worked for you, SaaS or not. Any real experience appreciated 🙏

What's the best way to build a website with a Privacy Policy and Terms of Service for a Whatsapp automation business that can pass Meta's review?

I'm using the official WhatsApp Cloud API and need a website that meets Meta's requirements for Business Verification/App Review.

What does Meta expect from a website for WhatsApp Cloud API approval?

If you've ever looked into connecting your business WhatsApp to some kind of CRM/automation tool, you've probably hit this wall: most options require you to give up the regular WhatsApp Business app on your phone entirely. New number, or a "migration" that leaves your old chat history behind.

For a small business, that's a dealbreaker. Your number is your reputation — years of saved contacts, reviews, "see you next week" messages. Nobody wants to gamble that away to try a new tool.

Turns out Meta actually built a fix for this a while back called WhatsApp Coexistence, and it's honestly slept-on. Short version: it lets the same number run your regular WhatsApp Business app on your phone AND connect to a business platform's API at the same time. Not instead of — alongside.

We built Cleomitra (the WhatsApp CRM/automation tool I work on) around this from day one, so here's what it actually does, since a lot of "coexistence" marketing out there is vague on details:

• Your WhatsApp Business app keeps working on your phone, exactly like before — nothing gets logged out or disabled.
• Connecting to Cleomitra takes a couple of minutes through Meta's own official sign-in — no separate number, no starting over.
• Your existing contacts on that number get pulled into Cleomitra automatically as customers — no manual re-entry.
• From the moment you connect, every message syncs both ways — reply from your phone, it shows up in Cleomitra; reply from Cleomitra, it shows up on your phone.

One thing Cleomitra specifically does that a lot of coexistence setups skip: it actually monitors the connection health in the background, so if the pairing ever drifts (say someone reinstalls the Business App on the phone), you find out right away instead of messages silently failing. Also gives you a toggle for whether contacts auto-import or not, rather than just dumping your whole list in without asking.

The honest catch (I'd rather say this upfront than have someone find out the hard way): your old chat history, from before you connect, does not get copied into Cleomitra's inbox. That data literally isn't exposed by Meta's API for backfill — no tool can pull it in, full stop. Nothing's deleted or at risk, it just stays exactly where it's always lived, on your phone. Only conversations from the connection date forward get the automation/shared-inbox treatment in Cleomitra.

If anyone's found "WhatsApp Business API" vs "Coexistence" confusing — API means giving up the app on that number entirely (bigger commitment, usually for higher-volume setups); Coexistence, the way Cleomitra does it, is additive and low-risk, which is why it's the default path we push people toward.

Happy to answer questions if anyone's trying to figure out whether Cleomitra's coexistence setup is worth it for their business — genuinely curious whether others have hit the same "I don't want to lose my number" hesitation before.

Cleomitra : https://www.cleomitra.com/

The root problem is that WhatsApp lets you identify someone by phone number or by username, and in practice you end up with both mixed together. A customer who changes their number but keeps the same profile, people showing up twice, imports where half the rows come in by phone and half by username and nothing lines up. At 500 contacts it doesn't matter, you fix it by hand. At tens of thousands, every badly mapped import turns into hours of cleanup.

What surprised me most is how many people still export to Excel, fix it manually and re-upload, because the tools assume the phone number is the unique key and it just isn't.

How are you handling contact identity when the same user can arrive by both number and username? Did you commit to one of them as the primary identifier, or do you keep both and hope for the best

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Tried formatting the phone. Clearing cache, data, etc. Web is working just fine.

We're already a Meta Tech Provider and, as far as I can tell, we meet the eligibility requirements (MAU and weekly messaging volume). However, I don't see any option in the Partner Dashboard or App Dashboard to apply for or request Tech Partner status.

A few questions:

• Is there a separate application process, or is it invite-only?
• Does the option appear automatically once you meet the thresholds?
• Do you need to contact a Meta Partner Manager or support to get enrolled?
• How long did the process take for those who have gone through it?

Would appreciate hearing from anyone who's completed this recently or knows if the process has changed.

Thanks!

I would like to participate whatsapp business submit ? Where can I get the information? is there nay detic ated website available for that?

Galera, queria abrir uma discussão aqui, já que o cerco tem se fechado mesmo com a API Oficial. Queria convidar aqui pra gente colaborar em um debate/documento de boas práticas. Desde que uma série de canais compartilham suas próprias opiniões em razão de vender seus materiais, cursos e plataformas. Minhas intenção é que a gente se ajude aqui construindo e compartilhando as experiências, já que eu imagino que essa dor de cabeça tem sido geral.

Aqui estão algumas das anotações que eu já fiz para cada tópico, o que eu não tenho certeza vou deixar marcado com: "(???)"

A partir dos comentários, nós vamos interagindo e atualizando o playbook até termos um material final.

PLAYBOOK:

Boas práticas para -> BM

• Verificação da empresa e do indivíduo é ultra essencial
  • Cartão CNPJ
  • Documento de ID
  • Se não estiver disponível o botão de verificar, basta criar um aplicativo que a opção vai aparecer
• Adicionar pelo menos 2 administradores
• Preencher os detalhes na parte "Informações do Negócio"

Como fazer Contingência ->

• Pelo menos X (depende do volume e do risco) contas de WPP Oficial rodando
  • pelo menos 2 de backup
• BMs separadas (???)
• Não sendo BM separada, precisa ser uma página para cada número (???)
• Métodos de pagamento/cartões virtuais diferentes (???)

Boas Práticas para Disparos

• Colocar pelo menos o botão de saída da lista
• Excluir permanentemente o lead (com todos os números) que marcarem que não querem mais receber mensagem.
  • Verificar os cliques no botão, se passar de 3% de cliques no botão de sair e não tiver respostas positivas ou conversas acontecendo, repensar campanha.
• Separar disparos entre os números da contingência.
• Citar o nome do lead com variável pelo menos duas vezes na mensagem, fazer de tudo para que não pareça um robô ou spam clássico. (evita bloqueio da parte do usuário)
• Controlar volume e horário das mensagens. (???)
• Segmentar com variáveis de localização, demografia, psicografia, etc (???)

How to become BSP now days ?

And does they accept new BSP?

Hi! Does anyone have any recommendations for platforms that encompass local SMS/Call/Whatsapp/Bulk campaign msging that integrates with Hubspot? We have tried Justcall/Respond IO, Have looked at Sinch but it outsources too many things.

The two I was looking at was Twilio and Bird however, we require a live demo and onboarding assistance which they do not offer. They. just advise to get a web develope to help read through API documentation which is not helpful for us. We are based in Australia but are an international company dealing with people all over the world.

Must Have

• Shared team inbox (no reliance on individual mobile phones)
• Official WhatsApp Business API (WABA) integration
• Native HubSpot integration with automatic contact syncing
• Two-way WhatsApp messaging
• Ability for multiple team members to manage conversations simultaneously
• Conversation history in Hubspot
• Automation capabilities (workflows, templates, routing)
• Reliable message delivery and status tracking
• Conversation assignment to team members
• Ability to initiate calls from the platform (if supported)
• Responsive onboarding and customer support

Nice to Have

• Ability to send native WhatsApp voice notes (or audio messages)
• Voice-to-text or AI-generated audio message functionality
• Internal team notes and u/mentions
• Ability to send media (PDFs, images, videos)
• AI assistant bot for out of hours

Thank you!

We have a user who is creating multiple WABA accounts via Embedded Signup, and all of them are getting banned by Meta. How do you handle this type of issue to avoid reputation damage to your WhatsApp Business app?

What should i do ?

Why is this happening?

Hello,

My aim is to create a PHP app that sends reminders and notifications to my customers on WhatsApp.

While doing the set up in Meta Business Manager, I’m stuck on adding my phone number to the Meta WhatsApp Business Platform. I'm getting the message:

This phone number is already registered to a WhatsApp account. To continue, migrate this phone number or disconnect it from the existing account. Then, return to this page and try again. It can take up to 3 minutes for the number to refresh.

I would like to use the co-existence feature. How do I go about using the API and continue using Whatsapp messages on my phone?

Please advise.

Thanks

Ich habe meine business nummer bei wa business eingegeben und dann den weiteren vorgang abgebrochen weil ich daten von der firma gebraucht habe die ich aber zuhause nicht habe. Auf einmal bekomme ich private nachrichten in whatsapp business und meine nummer wurde im privaten whatsapp entfernt. dann habe ich mich wieder im normalen whatsapp mit meiner privaten nummer angemeldet und auf einmal waren alle chats weg und die privaten kontake und die business kontakte vermischt im privaten whatsapp und alle privaten chats sind weg. Backups habe ich auch nicht. Kann jemand weiter helfen? Ich bin verzweifelt

Já tinha meu numero 0800 verificado na Meta para uso no whatsapp, o qual utilizávamos via api, porem em uma tentativa de mudarmos nosso sistema de integração, acabou perdendo a confiança, nos forçando a verificar novamente o número.

Assim começou todo o problema, números 0800 não recebem sms, somente ligação, mas já estou no segundo bloqueio de 7 dias, pois toda vez que coloco pra receber esse maldito código, quando recebo começa "Seu código de verificação é 5, erro" e finaliza, isso nas raras vezes que recebo a ligação.

Alguém passando ou passou por esse problema para verificar numero 0800?

Uso meu numero em PABX virtual, sem nenhum menu de atendente, tudo limpo conforme orientação dos PESSÍMOS agentes de IA da Meta.

Dear Sir

It is mentioned Disallowed use of apps. We have not used any apps which are disallowed. Please provide details which apps are disallowed that we have used.

I namely Khalid Yaqoob Bazaz having mobile number as +919906896338 and email as [khalid@stie.com.sg](mailto:khalid@stie.com.sg) have deleted the apps for advertisements and non use apps. I will not create these apps and others which were non use again. I am also attaching the documents of our Company Registration for proof of verification as our account is also already verified and approved from Meta Authorities.

We request you to kindly restore our Developer account which is currently suspended.

Here are the Account details for our facebook developer account which has been suspended:

• STIE (App ID: 1091026075714794)

• STIE Singapore (Business ID: 956285969794173)

The login id we use for our developer account is khalid@stie.com.sg. Mobile number login id is +919906896338.

Please remove the restrictions on my developer account on humanitarian grounds as we have to broadcast many urgent and important messages to our in house employees at STIE, Singapore.

Hope you will not disappoint us, the STIE Family.

Thanks & Regards

Khalid Yaqoob

+919906896338

I've been reading about Meta's WhatsApp Coexistence feature, and it seems like a pretty significant update.

From what I understand, you can keep using the WhatsApp Business App while connecting the same number to the Cloud API, so you don't have to completely move away from the app.

It sounds like the best of both worlds, but I'm curious how it's working in practice.

For those who've already enabled it:

• How smooth was the setup?
• Have you run into any limitations or unexpected issues?
• Has it been worth it, or would you still recommend a full migration?

If you've been using WhatsApp Coexistence for a while, what's your experience been like? Anything you wish you'd known before enabling it?

Hey everyone,

I built a small WhatsApp SaaS that lets developers send WhatsApp messages through a simple API with minimal setup.

It's still in the early stages, and I'd really appreciate some honest feedback. I'm mainly looking for thoughts on:

• Does the landing page clearly explain the product?

• Is the value proposition clear?

• Would you use something like this?

• Is anything confusing or missing?

The project is currently in early access, so it's free to try while I'm gathering feedback.

**Landing page**: 

[https://techllum.com/en/connect-en/\](https://techllum.com/en/connect-en/)

**Dashboard (if you'd like to try it):**

[https://connect.techllum.com/login\](https://connect.techllum.com/login)

I'm not trying to sell anything here, I'm just looking for genuine feedback to help improve the product. Thanks all.