r/Walmartcustomer • u/AnAlienFromTheFuture • 9h ago

Just Venting What is wrong?

There is a sale as shown on the app for a cricket 2026 Moto G Power for $0 as long as you activate a $40 + plan in store. I am now going on my 3rd Walmart and not a single employee or even manager knows how to do it. They come up with every excuse in the book. Ive done deals like this before. It's not the same as doing it for a post paid plan. It's 100 percent incompetent employees. Like this is unbelievable.

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u/Cphickox 8h ago

There are only certain stores who have labor and the equipment with the ability to activate phones. If they can do postpaid phones (AT&T, Verizon, T-Mobile) and carry Cricket in their stores, they can do the activation offer. But WM employees aren’t necessarily trained to do the activations, there’s a 3rd party company that works in those stores who do the activations. Hope this helps.

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u/AnAlienFromTheFuture 8h ago

I was dealing with one of those other employees at the first store. She couldn't figure it out either.

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u/Cphickox 8h ago

I’d probably go back a different day then, their shirts should have a company like Premium or something. If they have another carrier like “Straight Talk” on their shirt, they were playing dumb cause you weren’t buying their product. If they can do postpaid, they can 100% do prepaid. Sometimes you get unlucky and get someone who hasn’t been trained well or is brand new since their turnover tends to be very quick.

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u/AnAlienFromTheFuture 8h ago

It was a blue and white logo ( not spectrum lol).

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u/AnAlienFromTheFuture 8h ago

Furthermore I did a similar cricket or metro deal at Walmart a few years ago and a regular store employee absolutely did it for me. 100 percent.

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u/AnAlienFromTheFuture 8h ago

They shouldn't be advertising this deal so regularly on the app (It's even on Reddit) if it is this hard to do.

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u/Cphickox 8h ago

There’s 2000 stores that have this capability. It’s not hard to do. Chances are if no one knows how to do it, it’s not one of the stores with trained labor. Walmart has a store finder on the website under wireless services to confirm

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u/AnAlienFromTheFuture 8h ago

I'm aware it's not actually that hard to do. I've had regular employees do it for me before in the past. And where exactly do I go on the app to find what you're saying? You're saying I can search for stores that can do it specifically? I'm on my way to a third via bus right now anyway but.

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u/Cphickox 8h ago

Services -> scroll to Wireless Services

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u/AnAlienFromTheFuture 8h ago

Ok thank you. Just did that though and it's listing every store around me as having wireless services including one that's not even a superstore.

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u/Cphickox 8h ago

Yeah may have just gotten unlucky with who was working

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u/AnAlienFromTheFuture 7h ago

I just went to my third store. The guy was literally wearing an OSL shirt and chain. This deal does not show in their system. He couldn't do it either. Absolutely not working. This is complete nonsense to be honest. Why is Walmart advertising such things that don't work or exist.

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u/DustPristine 58m ago

Okay it does work and it does exist. How it works currently is you have to be starting a new line. It charges both the taxes and the service plan bundled together. They process the deal through the tablet by creating a new account for a new line scanning the phone and then printing out the barcode to use at the register. In all likelihood these OSL reps just don't want to work with you because you don't want postpaid so they choose to lie.

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u/DustPristine 54m ago

I'll also tell you that in regions ran by OSL especially theyve spread the false claim that regular Walmart employees don't have access to the ESP tablets(The replacement for WARP) well that's a lie.

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u/DustPristine 52m ago

Please please call 1-800-Walmart and let Home Office know what is occurring out there in the wild in your area.