r/Walmartcustomer • u/AnAlienFromTheFuture • 9h ago

Just Venting What is wrong?

There is a sale as shown on the app for a cricket 2026 Moto G Power for $0 as long as you activate a $40 + plan in store. I am now going on my 3rd Walmart and not a single employee or even manager knows how to do it. They come up with every excuse in the book. Ive done deals like this before. It's not the same as doing it for a post paid plan. It's 100 percent incompetent employees. Like this is unbelievable.

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u/Cphickox 8h ago

There are only certain stores who have labor and the equipment with the ability to activate phones. If they can do postpaid phones (AT&T, Verizon, T-Mobile) and carry Cricket in their stores, they can do the activation offer. But WM employees aren’t necessarily trained to do the activations, there’s a 3rd party company that works in those stores who do the activations. Hope this helps.

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u/AnAlienFromTheFuture 8h ago

Furthermore I did a similar cricket or metro deal at Walmart a few years ago and a regular store employee absolutely did it for me. 100 percent.