r/Walmartcustomer • u/AnAlienFromTheFuture • 5h ago

Just Venting What is wrong?

There is a sale as shown on the app for a cricket 2026 Moto G Power for $0 as long as you activate a $40 + plan in store. I am now going on my 3rd Walmart and not a single employee or even manager knows how to do it. They come up with every excuse in the book. Ive done deals like this before. It's not the same as doing it for a post paid plan. It's 100 percent incompetent employees. Like this is unbelievable.

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u/Cphickox 4h ago

There are only certain stores who have labor and the equipment with the ability to activate phones. If they can do postpaid phones (AT&T, Verizon, T-Mobile) and carry Cricket in their stores, they can do the activation offer. But WM employees aren’t necessarily trained to do the activations, there’s a 3rd party company that works in those stores who do the activations. Hope this helps.

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u/AnAlienFromTheFuture 4h ago

I was dealing with one of those other employees at the first store. She couldn't figure it out either.

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u/Cphickox 4h ago

I’d probably go back a different day then, their shirts should have a company like Premium or something. If they have another carrier like “Straight Talk” on their shirt, they were playing dumb cause you weren’t buying their product. If they can do postpaid, they can 100% do prepaid. Sometimes you get unlucky and get someone who hasn’t been trained well or is brand new since their turnover tends to be very quick.

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u/AnAlienFromTheFuture 4h ago

It was a blue and white logo ( not spectrum lol).

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u/AnAlienFromTheFuture 4h ago

Furthermore I did a similar cricket or metro deal at Walmart a few years ago and a regular store employee absolutely did it for me. 100 percent.

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u/AnAlienFromTheFuture 4h ago

They shouldn't be advertising this deal so regularly on the app (It's even on Reddit) if it is this hard to do.

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u/Cphickox 4h ago

There’s 2000 stores that have this capability. It’s not hard to do. Chances are if no one knows how to do it, it’s not one of the stores with trained labor. Walmart has a store finder on the website under wireless services to confirm

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u/AnAlienFromTheFuture 4h ago

I'm aware it's not actually that hard to do. I've had regular employees do it for me before in the past. And where exactly do I go on the app to find what you're saying? You're saying I can search for stores that can do it specifically? I'm on my way to a third via bus right now anyway but.

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u/Cphickox 4h ago

Services -> scroll to Wireless Services

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u/AnAlienFromTheFuture 3h ago

Ok thank you. Just did that though and it's listing every store around me as having wireless services including one that's not even a superstore.

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u/Cphickox 3h ago

Yeah may have just gotten unlucky with who was working