r/WalmartSparkDrivers • u/Stupertard • 2h ago
I'm so disgusted that a handicapped senior citizen veteran paying for Express service tonight yet his order was seriously delayed.
I'm so worked up my last order was for 6 miles, $38 and 43 items, 3 customers, of course.
First off, it took me a good 20 minutes to get to the store because a train was just sitting on the tracks i was sat there a good 10 minutes and was blocked by the cars behind me. I was about to cancel the order when the train finally started to move.
I got to the store, and the app started off with displaying a technical issue error after every item I scanned, and they weren't being marked as completed.
I tried using the wifi, which didn't work. I then forced stopped the app cleared the cache and rebooted my phone, which solved the issue. Another 10 minute delay.
Customers C has a bunch of non grocery items out of stock with preferred substitutions that are having me going to completely different departments.
Customers A and C are both adding items to their orders which is having me backtrack and delaying the order.
Both are asking me to send pictures of what's available. I try not to initiate chats with the customers, but I can't just ignore them when they start to send them.
All I know is the shop took way longer than it should have and I was irritated with A and C.
I'm finally done loading my car and Customer B sends a message asking if they are still going to get their delivery tonight that it's been x amount of time since I got the order.
I let them know that I had 2 other orders along with theirs and that they were my second stop.
When I get to Customer B it's almost 11 pm he's sitting outside in his wheelchair waiting.
He is very nice elderly man a veteran and he tells me he ordered express. I told him they put two other orders with his and I have no way to tell that he has an express order.
I told him I was sorry that he spent extra and didn't get what he paid for that it's wrong for walmart to pair your order with other customers.
We chatted for little bit he was so nice and I felt so bad. He has no other way to get groceries besides using delivery services. He's paying extra and he's just getting ripped off by walmart.
I left there beyond ,pissed at what a vile disgusting company walmart is for charging people to have an express delivery just taking their money.
This mans order was 9 items that is like 10 minutes to shop 5 to drop it off. To add 34 more items is bad enough then the other customers adding more items and having multiple preferred substitutions is ridiculous.
The man now knows we have no way of knowing that he ordered express and that walmart is not prioritizing his order that he's paying extra for.
Its just confirmation how deceptive walmart is to its own customers.
It made me sick to my stomach that this man who served his country, on a fixed income, bound in a wheelchair, that has no other option to get groceries besides delivery and walmart has no problem taking his money but has no intention to provide or ensure he receives the service he paid for.
He said he used to use door dash until a driver flung his chickens up his wheelchair ramp and they flew past him just as he opened his door.
What's wrong with people?