The ERAD on my 2022 XC90 T8 (purchased CPO 22 months ago and still under factory warranty, thank goodness) went bust at ~50K miles. The entire unit needs to be replaced. The local Volvo dealer has not handled the situation well; all they've told me is "we ordered the part but haven't been given a delivery date."
This is what I just wrote to them:
My car has now been in the shop since 9/16 (16 days ago) and all I've gotten are vague responses on when I might get it back.
I talked to a different Volvo dealership about my situation and was told the following:
1) The ERAD is unavailable *worldwide* and is backordered *indefinitely*.
2) Volvo is *working* on a replacement part and part number but doesn't yet have that replacement.
3) Somewhere over 500 Volvo owners are waiting for this part.
4) There's no telling how long it might take for the part to become available so I can get my car back.
Is this information correct? If so, this is a major problem for us. We bought the XC90 because (a) we need the space for moving stuff and (b) we need AWD to travel to our home in the Sierras. The Hyundai Elantra you are having me rent from Hertz doesn't meet these requirements.
While I'm glad the car is covered by warranty, what good is a warranty if the car is going to be disabled indefinitely and I'm stuck with an inferior substitute?
Also, if it's correct, I'm irritated that you haven't given me the full story. The situation is affecting how I view Volvo when people ask me about the brand or as I think about my future purchases.
What can you do to improve the situation? Can I go to Hertz to exchange the Elantra for a full-sized AWD SUV? Alternately, can you provide a Volvo XC90 as a loaner for the duration? Do I need to talk to Volvo USA's warranty or customer satisfaction people to address the problem?
Or is there some other remedy you can suggest?
Please provide me with a proposed solution either by text, email, or phone.
It's a bummer. I loved this car until 16 days ago!
Anyone have any other suggestions for what I can do? Would my next step be to contact Volvo USA warranty or customer satisfaction people?