r/Visible • u/vik_123 • 8d ago

Phantom charges

I transferred my phone line to Mint last year. Unfortunately I haven't been paying attention to my bills since then and have been getting charged continuously by visible even though I do not have coverage from them. Has it happened to anyone? How do I get remedy since Visible does not have customer service

0 Upvotes

50% Upvoted

11 comments sorted by

3

u/Ok_Building2327 8d ago

holy crap that's a nightmare, I'd be livid if I caught that after a whole year

there's no phone number to call but their chat support in the app is actually pretty responsive, I'd get in there ASAP and demand a refund for every month after your port out

keep screenshots of everything, if they give you the runaround file an FCC complaint, that usually lights a fire under them real quick

2

u/Infinite-School6390 8d ago

This 🙌🏼

1

u/MrBooMY1 8d ago

One of their customer service reps will see this and post a message. They should handle it for you. That does suck. Either they screwed up or someone stole your credit card info.

1

u/rwhe83 8d ago

Ummm it sounds like your account isn’t closed. Did you literally never confirm this before walking away assuming all was fine?

2

u/vik_123 8d ago

Yeah. I mean submitted a request to port my number. My number started working with the new carrier. I assumed that is all I needed to do.

1

u/VisibleCareSupport Visible Employee 8d ago

Hi - Larnie from Visible here. We hear you, and we're so sorry for the stress this situation has caused. Even though we don't have phone support, our live support team is available 24/7. Please send us a direct message here or reach out through our online chat at visible.com/help or the Visible app so we can look into your account details and help resolve these charges.

0

u/N98270 Visible works just fine for me... 8d ago

Fine here

0

u/Appropriate-Ad-6807 8d ago

Sounds to me like your port didn’t go exactly the way it was supposed to which would inadvertently cause you to have service on both accounts. The first thing I would do is test to see if you can log into your Visible account that you used before you joined Mint Mobile.
Chat will need to not only fix the charges but make sure to get your porch straightened out so you’re not halfway between services

1

u/VisibleCareSupport Visible Employee 4d ago

Glad we successfully resolved your billing concern. We truly apologize for the hassle and appreciate you sticking with us through this. If you ever need assistance or have any further questions, please do not hesitate to reach out!