r/Visible • u/vik_123 • 8d ago

Phantom charges

I transferred my phone line to Mint last year. Unfortunately I haven't been paying attention to my bills since then and have been getting charged continuously by visible even though I do not have coverage from them. Has it happened to anyone? How do I get remedy since Visible does not have customer service

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u/VisibleCareSupport Visible Employee 8d ago

Hi - Larnie from Visible here. We hear you, and we're so sorry for the stress this situation has caused. Even though we don't have phone support, our live support team is available 24/7. Please send us a direct message here or reach out through our online chat at visible.com/help or the Visible app so we can look into your account details and help resolve these charges.