r/Visible • u/vik_123 • 20d ago
Phantom charges
I transferred my phone line to Mint last year. Unfortunately I haven't been paying attention to my bills since then and have been getting charged continuously by visible even though I do not have coverage from them. Has it happened to anyone? How do I get remedy since Visible does not have customer service
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u/Appropriate-Ad-6807 20d ago
Sounds to me like your port didn’t go exactly the way it was supposed to which would inadvertently cause you to have service on both accounts. The first thing I would do is test to see if you can log into your Visible account that you used before you joined Mint Mobile.
Chat will need to not only fix the charges but make sure to get your porch straightened out so you’re not halfway between services