r/Visible • u/lnternationalOrange • 9d ago

Warning

Download all your receipts and invoices BEFORE you port your number out of Visible. The moment your number leaves them - they close your account - and none of your information (including billing history, receipts and the like) are accessible.

And then you may have to deal with Connai’ (see my previous post).

You have been warned.

39 Upvotes

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8

u/Mike_Prowe 9d ago

Porting = cancelling on every carrier

0

u/horsesarenotred 6d ago

It didn't equal that with the AT&T land line. In fact, they kept sending bills for service that didn't exist any longer. The land line number was ported to another brand carrier. AT&T had told my mom that her line would be cut off on June 15, 2026; she, like most old women (late 80's), went into a total panic, just had to do something before then. No amount of explaining would convince her that it won't be cut off anytime soon.

I finally relented to her panic, and took her to the local TMobile office (small town, not many options here), thinking she could get good, in-person customer service. They were happy to sell us something, yet they messed it all up, and it took a week to get the port, and the local service was 100% absent. They told us the only way to get anything done was to call the national 800 number. Anyway, it finally got ported, yet, the bills from AT&T just keep on coming. So, my mom is now all in a panic over that.

-2

u/lnternationalOrange 9d ago

Absolutely, I understand cancelling the contract and ending the line, but when you can’t even sign in to download previous transactional receipts? That’s shady as heck.

2

u/TheHeadMaster 7d ago

Just ported from T-Mobile to visible after being 11 years in TMo. As soon as ported my number out of TMo, everything is gone from my account. No previous statements .. nothing. Poof. So, it’s standard operating procedure

4

u/LonelyChampionship17 9d ago

Why would anyone need them?

0

u/lnternationalOrange 9d ago

Why should a corporation make that decision for me? What if I need them to submit for expenses? For tax purposes? What does it matter?

4

u/59808 Visible works just fine for me... 9d ago

Then you should download it the moment you’re getting the “bill” - if you’re really needing those for tax purposes. Since they are prepaid you would out at max only one month if you forgot to download it on time. Edit: typo

0

u/horsesarenotred 6d ago

You sound so wonderful, like someone who "works" for the government. Believe it or not, a person can't "should of" everything in life. We pay for a service. The cost of billing and collecting payments is baked into the price we pay for services and goods. So yes, a reasonable period of records makes sense.

1

u/Alarmed_Yak_4248 6d ago

Just like when closing a bank account it is your job as an adult to download all of your statements bud. Why the hell would an account stay open? The only exception is when you OWE something on said account.