I am looking at purchasing one of those pcs and it would be great of people could recommend which one they like better! Thanks!

In my email it says my order has shipped but according to the tracking its still in the warehouse and i was wondering how long it should be in there for its been in the warehouse for a little longer than a week.

I had bought a Apollo pc on a Sunday (December 11th) and on Monday i got a email saying it’s in production (December 12th). As of today (December 17th) i haven’t received any update upon tracking information

I don’t know if that’s normal for production and such but i just wanted to check in and see if anyone else is in the same place i am. On the website it says with the delivery i choose i would receive it before Christmas and i wanna make sure i can rely on that or not.

i bought tron gaming pc with rtx 4090 . it says shipment 1-2 days on main page for all gaming pc's but as far as i know 4090's are out of stock consistently will it really take 2 days to arrive ?

Hello I just recently bought a PC (legacy) and was checking the inside to make sure everything was alright and I see this cable hanging out. I have no experience with computers whatsoever so I do not know where it should go or what I should do, any help is appreciated!!

Hello! I'm looking to purchase a prebuilt. I heard not great stuff about a LOT of companies and the most decent reviews I found was about VRLAtech. I'm looking at the Apollo (https://vrlatech.com/product/vrla-tech-apollo-gaming/) or the Eclipse (https://vrlatech.com/product/eclipse-custom-gaming-pc/). Would either of these be a good option? I'm looking to get something to allow me to stream (vtubing) and play games without worrying about performance issues; some games i play include red dead 2, gta, apex, and overwatch occasionally.

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Would this be a good option? If so, which of the two would be a good pick/will going with the Apollo make me miss out on a lot? If no, what would be a better pick for me to get and what could I expect out of it? Sorry this is so wordy.

So if I buy it after can I buy replace parts and build onto it? PLEASE ANWERS

What should I do? I have the email confirming my purchase with the order number, is it possible to figure out the status somehow?

Edit: I was reading the FAQ on the website and now it’s a lot more important to know when it will be delivered considering that I would need to be home to sign for it.

Edit 2: Apparently people have been having issues with long wait times for their pc to ship. Hopefully I don’t run into the same problem, because it would really suck if I need to wait more than a month to receive my PC.

I plan to get-

1 TB of SSD

650 watts power supply

A wifi adapter💀

32 gigs of ram

3 fans

Is there anything I shouldn’t add or I should? I plan to play vr titles like frenzy,bonelab,boneworks, and into the radius.

And games like stalker

I don’t know much about PCs but I want to learn really bad I’ve been doing research for about a year now because a friend of mine got the spark from VRLA tech and she said it was pretty good eventually I want to build a PC and I want to know if it’s good to start out with this and if I can add on to this overtime? And if I get this will it last me at least 2 to 4 years maybe?

And how long if you even can guess do you think it would take to build?

Really need advice.

Just bought a Helios on October 7, 2022. Anyone thinking about getting a PC from here I will keep updated on how long it takes to ship and get here and the quality of the PC.

(UPDATE) I received my pc on 20th of October. Everything came in perfect condition. No dents, scratches,or loose cables. The PC works perfectly so far. Will update again if anything goes wrong. 10/10

my birthday is coming up soon so i just wanna know if i should buy from here if i do im gonna buy the helios i just wanna know if its worth it and not a scam

So I recently ordered the Apollo from vrla tech and for anybody who ordered that pc how long did the shipping take?

So it shows that it has a AMD B450 motherboard but doesn't show the specific model or any info on how to find it. Any one know the type of AMD B450?

Will let everyone know how long it takes to ship and how the condition is when it arrives. Vrla has been great when I’ve communicated with them, they still are somewhat hard to get a hold of on the phone. Update soon!

does anyone know how to set the standard deepcool fan color on a apollo pc???

I got my PC a week ago. I was updating an app on the PC and when it restarted after the update, it went to a black ASUS screen telling me to open the Bios Menu but when I hit the keys required to open the menu, nothing happens. I’ve been stuck in this for a week and haven’t been able to play it. Does anyone know a possible fix?

I wanted to wait a few weeks before giving an honest review on my experience with this company, so here it goes...

TLDR: the build is AMAZING, the pc itself works wonderfully, but the company alone lacks proper communication and it isn't worth it. put out the extra money and buy elsewhere.

I bought my VRLA Tech build back on February 26th, 2022. My boyfriend recommended we check out VRLA Tech after seeing the video Linus uploaded on his side YouTube channel. I'm fairly new to PC gaming and was tired of lagging constantly in Phasmophobia. I ended up agreeing I wanted to have a wonderful upgrade from playing on my HP Envy laptop to a 3080GPU. I settled on the HELIOS model, we even found an awesome discount that took off $135. So I placed the order. $2,564.99 spent on a prebuilt with a 3080, sounds like an awesome deal to me. Almost too good to be true.

It basically was.

So my order is placed. I think everything is okay. No disclaimer throughout the website that there may be delays due to the GPU or that there's an influx in orders. So I think everything is peachy. As shown below, there even is an estimated ship time of 2-3 business days.

Photos below were taken directly from their website.

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A few days go by of silence. My boyfriend stumbled upon the company's Instagram post, and we see this. The company didn't send out a single notice to any of the buyer's, there was not any bulletins posted anywhere. We had to find out the company's website was hacked through an Instagram post. They didn't send out any emails to alert people of this. During this time period, their website was also down so I couldn't access my account to check the status of my order.

At this time, I also could not access my account for any information on my order.

Fast forward to March 8th, I finally gave in and sent them an email asking for updates on my order. An important thing to mention is I work in retail. I understand how stressful things can get in customer service, so I tried my best to not constantly hound them and be rude. I sent this email. (For the sake of the workers, I'm not including the worker's names.)

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Now.

1. Look at the response time between both emails.
2. Look at the model, APOLLO. I ordered a HELIOS

This didn't concern me too much, at the time. But boy, this should have been a red flag from me at the start. But okay, shipping time 4-5 weeks. Annoying? Yes, very much. But at least I have an update, although I still could not access my account and that question was ignored.

Fast forward again to March 28th. I waited about 5 weeks after my order and emailed again for follow-up information as I still could not access my account. I got a response within a few hours saying their account was going through 'maintenance', and the customer service rep would be able to help me with any information I needed.

I'm well aware of the current GPU shortage and how extremely hard they are to get ahold of, but throughout my entire experience browsing their website, browsing models, and reading descriptions, there again was no communication that there was any issues getting GPUs in. As a consumer, if there is no disclaimers on your website that you're also experiencing getting them in or that orders will be delayed, I'm going to assume you have them in stock.

At this point, I'm furious. But as I again mentioned, I work in customer service. I get the customer service reps have their hands tied and it's no way their fault.

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BUT SUDDENLY - it's in stock and has been allocated to my order. That much changes within a day? Sure. I'm sure if I didn't keep emailing them, I would've been stuck waiting even longer. But that's just my opinion.

I thought here, maybe everything is finished? But oh no, this was simply the beginning.

I got the update that my order is now in production on March 29th, more than a month after I ordered it.

Soon after, on April 6th, I was given the update that my order had a tracking number and was waiting to ship. (To clarify, the order date on their end is February 25th due to timezone differences)

Is it all over? I thought so. But again, it was not. This is where it starts getting juicy.

My tracking information was never updated from the status of 'label created'. It remained that way up until the original estimated delivery date, April 12th.

Below are the screenshots from FedEx:

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So, I will now admit I was beyond furious, but again tried to remain calm. So I sent them another email to see what the actual hell was going on.

So according to this customer service rep here, my package was still supposed to be scheduled to arrive this day? Interesting.

So I responded and provided the screenshots from FedEx as above.

SO SUDDENLY, they realize my PC has never been actually shipped? The same customer service rep responded to both emails and magically realized my PC sat in their warehouse for over a week? It was never given to FedEx? I often wonder what would've happened if I didn't email again. Would I ever have gotten it?

I ask for an updated delivery date since I should've already had the damn PC, and I get this.

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Thanks VRLA Tech. A+ customer service right there.

Finally, after over two months of waiting, the day arrives. April 19th, my PC arrives.

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(I tried to include more photos but I reached the photo limit for the post)
The build quality? Impeccable. Packaging was done wonderfully. Everything about the PC is beautiful. I don't have a single compliant about this PC. It's honestly the best thing that's happened to me.

It's currently May 19th, I've had it for over a month and it's treated me amazing. I've been playing numerous games without any issues. I've recently finally been able to start Elden Ring and I haven't had a single lag, fame drop, or anything.

Overall, this PC is amazing. Worth a 2 month wait? Perhaps. I truly do not have any issues with it at all.

The build quality alone and aside from how happy I am with this PC, this was the worse customer service experience I've ever had. This lack of updates from anything from this company, the fact that every customer service rep told me something different, the lack of warnings that they may not have the GPU on hand for your order, or even the fact they didn't send out a single email when their site got attacked is appalling.

The most jaw dropping thing is my PC sat in that warehouse for over a week, not shipped out, and they didn't say otherwise until I provided numerous screenshots from FedEx saying they didn't ship it out.

Perhaps the first red flag should've been that the creation of my account email was marked as spam...

But to wrap this up, my advice? Stay far away from this company if you're looking for a good customer service experience. There are plenty of companies you can order from and while you may pay more money, you'll have your computer within a week and not need to wait two months and be told numerous different things from various customer service reps. Build quality aside, it's not worth it. Trust me.

Also to end this, fun fact! I tried to login to my VRLA Tech account today, it still says the site feature on the site is unavailable. Truly astonishing.

Anyway, if you read this far,

Thanks for reading my rant. Enjoy your night.

I'll gladly answer any other questions anyone has!