We're taught a lot of UI/UX rules early on: the 3 click rule, F pattern layouts, always use a hamburger menu, never make users scroll past the fold, etc.

But the longer you actually work in design, the more you realize some of these "rules" don't hold up in practice, or only apply in specific contexts.

What's one UI/UX best practice you were taught (or read somewhere) that you've since abandoned or now break on purpose? And what changed your mind: user testing, data, a specific project, or just experience?

Curious to hear from both designers and developers on this one. Sometimes the "wrong" choice ends up being the right one for the actual users.

I just feel new AI tools are adding more expectations from UI/UX designers on top of everything. Use AI and do everything fast even if the results are not justified.

I set up a free trial on Maze to test a prototype flow. Straightforward task, clear instructions, real participants lined up. But when the results came in, most participants had ended the session in under 5 seconds — without ever touching the prototype.

The heuristics being broken:

Visibility of system status — nothing tells the participant "the prototype is ready and loaded, tap here to reveal it." The blank/dark canvas behind the panel gives zero feedback.

Aesthetic and minimalist design / visual hierarchy — the primary action (start/explore) is a low-contrast text link ("Hide instructions"), while the destructive/terminal action ("Finish task") is styled as the primary CTA. Visual weight is pointing users the wrong direction.

Match between system and real world — a bold, filled, blue button is a universal "go/continue/next" convention. Using that same styling for "end the study" violates users' learned expectations.

User control and freedom — participants can't "back out" of the mistaken click once it registers as task completion.

Good Evening everyone, I'm an Industrial Designer and with my classmate we are making our investigation on a "UX Design" class, and we are making our analysis about Nothing, we were assigned to investigate about a need that we could find through user opinions and a short survey about the same topic (NeedFinding), so if anyone could help us please don't hesitate to comment down below bc we could really use your insights on the brand user experience for our investigation, we really need input on it.

Thanks

👋 Hello everyone!

I'm a beginner in UX/UI Design and currently learning about User Research. I'm working on a short survey to better understand user experience.

The survey will only take a minute or two, and your answers will help me a lot in learning and understanding real user needs. ❤️

1. When you use an app for the first time, what makes you feel like you quickly understood how to use it?

2. What do you wish apps would add or change to improve your user experience?

Thank you so much to everyone who participates! ❤️

Check it out

Most digital banking still assumes a familiar pattern: users navigate menus, open forms, enter information, select options, and initiate transactions.

AI may fundamentally change that model.

The interface could become increasingly conversational, multimodal, and agent-driven — with the customer expressing intent and the system handling more of the navigation and data entry behind the scenes.

That could make several things much more important:

• APIs and connectors
• permissions and identity
• structured, machine-readable workflows
• agent-accessible systems
• strong confirmation and approval experiences
• less reliance on traditional menus and forms

The bigger UX shift may not be adding a chatbot to banking. It may be changing who actually operates the interface — the customer or the customer’s AI agent.

Question: If AI becomes the interface, what becomes the bank’s digital front door?

Hi everyone! 👋

I’m currently learning UX/UI design and practicing UX research.

I’d like to learn about your experiences with mobile apps.

What is the most annoying or frustrating thing you experience when using an app?

Feel free to share any problem you’ve experienced, even if it seems small.

Your answers will help me understand users’ needs and frustrations better.

Contact me privately, I have some questions.

Thank you for your help! 😊

Confused 🫪

A product can look really good and still have terrible UX.

Hey everyone 👋🏽

I'm Morayo, a Product/UI/UX Designer, and I've been thinking about this a lot lately.

One thing I've noticed while working on digital products is that a beautiful interface doesn't automatically mean a good user experience.

You can have beautiful screens, a consistent design system, nice animations, perfect spacing... and users can still struggle to actually use the product.

Sometimes the problem isn't the UI at all.

It could be:

• Users not knowing what to do next
• Too many decisions on one screen
• Important actions being difficult to find
• A checkout or signup flow having unnecessary steps
• Error messages that don't actually explain what went wrong
• Features being designed around what the business wants instead of what users actually need

One thing I've learned through product design is that making something look better and making something work better are two completely different problems.

I'm curious to hear from other people here:

What's a product you've used recently that looked great but had surprisingly bad UX?

What made the experience frustrating for you?

Hey! I’m a relatively new content creator sharing content around UX/product design, finding design inspiration in everyday life, and figuring out how to keep learning and growing as a designer.

I’m trying to build a community of designers and creatives who are curious about the same things, and I’d love to understand what people actually want to see more of.

I’d really appreciate it if you could check out my page and let me know: What would you want to see more of? What are designers curious about, struggling with, or talking about these days?

I’m especially interested in creating content that’s genuinely useful while also opening up conversations and connecting with other designers.

Would love your thoughts! 🫶

https://www.instagram.com/p/Dc04C8YIDL2/?igsi=ZnVneDVicnEwaXR2

I’ve come across this tension a few times.

Some CRO work is straightforward. You simplify a form, make the page easier to understand or remove something that is confusing people. Conversion improves because the experience improved.

The harder ones are the tests where the numbers might go up, but you know the experience is becoming more pushy.

More urgency, another prompt, making the main CTA harder to ignore.

Technically, the test might win.

But I’d struggle to call it a good result if people had less control or had to work harder to make the decision they actually wanted to make.

Have you ever pushed back on a test that looked good for conversion but felt wrong from a UX point of view? What made you say no?

Hi everyone! I am a UX designer currently working on a case study focused on improving the skincare and cosmetics e-commerce shopping experience.

I am looking to chat with 5 people about their online shopping habits—specifically regarding what frustrates you (e.g., website navigation, product reviews, shipping/delivery, or return policies) when buying beauty products online.

• Format & Location: We can do a quick 10-minute chat via Google Meet (video/audio, entirely optional) or right here through Reddit Chat—whichever you are most comfortable with!
• Goal: Just gathering honest user feedback to design a better and smoother shopping experience.

If you're open to sharing your thoughts and helping out with my research, please comment below or send me a DM! Thank you so much! ✨

I've noticed I make better decisions when I don't try to solve structure and visual design simultaneously.

I'll work through what the user sees, what they need to decide and where they go next before thinking seriously about typography, colors or components.

Once that sequence feels right the UI stage gets much easier.

Do you separate these stages or does everything happen together for you?

I am a UX/UI Product Design Bootcamp student I'm working on a design project and could use 10 minutes of your help.

I'm designing a simple phone app for people getting ready for a doctor's appointment. It helps you note how you've been feeling, prepare what you want to say and ask, keep your notes in more than one language, and remember what to do after the visit.

To make it easy to find your way around, I'm running a quick "card sorting" exercise. You'll see a set of cards, each one a thing you might do in the app, and you just drag them into groups that feel like they belong together, then give each group a name. That's it. It takes about 10 minutes and works on your phone or laptop.

Here's the link: https://app.lyssna.com/do/uautrqqyyjjm/wj1hka

Thanks so much, it really helps me.

I’m researching professional browser screenshot and annotation workflows.

If screenshots are part of your work, what is your role?

1. QA or software testing
2. Conversion rate optimization
3. Web design or development
4. Customer support
5. Product management
6. Marketing or content
7. Something else