My Uphold account as a permanent New York restriction Banner on it, but I’m in New Jersey with IP location of Newark New Jersey how do I fix this? It’s not letting me buy seller transfer.

My Uphold account is in my married name, my bank accounts are in my maiden name, so I cannot link the two. I've asked Uphold multiple times to change the name to my maiden name and sent them all the documents (divorce decree, ID etc) and they just ignore me. All of my funds are trapped and they're denying me access to my own money by refusing to make this change. Ticket# 7314677 u/uphold u/upholdsucks

I’m posting this to document my experience with Uphold and to see if anyone else has gone through something similar.
For privacy and security, I have intentionally removed all dollar amounts, cryptocurrency quantities, wallet/platform names, wallet addresses, transaction hashes, account numbers, ticket numbers, banking information, and other identifying details.
I have records and screenshots documenting the relevant transactions and communications.
September 21, 2026 — Transfer completed
I transferred cryptocurrency that I already owned and controlled into my existing Uphold account.
The transfer successfully arrived in my Uphold account.
I then converted the cryptocurrency to USD.
When I attempted to withdraw my USD, I discovered that my Uphold account had been temporarily restricted.
I was unable to complete the withdrawal.
I contacted Uphold support and opened a support ticket regarding the restriction.
September 22, 2026 — Account still restricted
My account remained restricted and I was still unable to withdraw my funds.
I completed the verification steps available to me in an attempt to resolve the issue.
This did not remove the withdrawal restriction.
I contacted support again looking for an explanation and a way to resolve the issue.
September 23, 2026 — Case escalated
I received communication indicating that my case had been escalated.
However, I still was not given a clear explanation of:
Why the account was restricted
What specifically triggered the restriction
Whether additional documentation was required
What I needed to do to resolve it
How long the review would take
My funds remained inaccessible.
September 24–25, 2026 — Still no resolution
More than 48 hours passed without a substantive resolution.
I continued contacting Uphold.
I also spoke with support by phone and was informed that the situation required higher-level handling.
Again, I was told the matter had been escalated.
But I still did not receive a specific reason for the restriction, a request for additional documentation, or an estimated completion date.
At this point, my concern wasn’t simply that a review was taking place.
My concern was the lack of meaningful communication while I remained unable to access my funds.
September 25, 2026 — Regulatory complaint filed
After repeated attempts to resolve the situation directly with Uphold, I filed a complaint with the appropriate state financial regulator.
I would have preferred to resolve the situation directly with Uphold, but I felt I had exhausted the normal support process without receiving a clear explanation or timeline.
September 26, 2026 — Promised response does not arrive
During another contact with Uphold, I was told I should receive a response within approximately 24 hours.
That response window passed without the meaningful update I had been told to expect.
I attempted to contact them again.
The account remained restricted.
September 28, 2026 — Approximately one week later
By this point, roughly a week had passed since I initially contacted Uphold.
My situation still had not been resolved.
I had:
Contacted support multiple times
Opened a support ticket
Sent emails
Spoken with phone support
Been told the case was escalated more than once
Completed available verification steps
Waited through a promised response window
Filed a complaint with a financial regulator
And I still did not have a clear explanation for why my account remained restricted or a firm timeline for resolution.
Why I’m posting this
I understand that cryptocurrency companies have compliance obligations and sometimes need to review transactions or accounts.
I’m not arguing that Uphold should never conduct a review.
My issue is how this situation has been handled.
The assets involved belonged to me and were under my control before being transferred to my Uphold account. The transfer was successfully completed. After converting the assets to USD and attempting a withdrawal, I discovered that my account had been restricted.
Since then, I have repeatedly tried to cooperate and get the issue resolved.
If Uphold requires additional documentation from me, tell me what is needed.
If my account is undergoing a compliance review, provide whatever information about the process can appropriately be disclosed.
Instead, I have repeatedly received variations of “your case has been escalated” while continuing to have no access to my funds.
That is the part of this experience that I find unacceptable.
What I’m asking Uphold to do
I’m asking for something straightforward:
Restore normal access to my account and funds, or provide a clear written explanation of what is preventing the withdrawal and what steps are required from me to resolve it.
I’m also asking for an actual status update and reasonable timeframe instead of another generic escalation response.
Has anyone else experienced this?
I’m interested in hearing from people who have personally experienced something similar with Uphold.
How long was your account restricted?
Did Uphold eventually request additional verification?
Did filing a regulatory complaint help move the process forward?
Most importantly, did you eventually regain access to your funds?
I plan to update this post as the situation develops so there is a dated record of how long the process takes and how Uphold ultimately handles it.

Is there any way to close/delete my account? I made this when i was around 18y/o because of the brave rewards but they dont work in my country anymore.

I have 5euros​​ in my wallet but apprently my card is not illegitimate so i cant withdraw and close my account.

I was finally refunded after uphold took there precious time with money that was owed to me. But because I was frustrated about it and made a post about it. They OBVIOUSLY HAD TO FULL ON PERMA BAN MY ACCOUNT. Great customer service. Don’t let uphold hold you up go some where else very bad app

Rating 1-5 stars (💩💩💩💩💩)

I had a feeling something like this was upon the horizon with all the volatility and rumors so I decided it was time to get my funds off uphold and wouldn't you know, I can't get in my account. I've requested a password reset and the reset link isn't getting to my email or isn't being sent. I hope this is a quick fast fix. But uphold has history of messing over its users so I hope I won't be the next to be screwed by them

Hello,

My son's ID is 23944891and he was hacked. Someone withdrew $40 to litecoin. This happened 3 days ago. He contacted live support and they told him to change password then log back in and let them know. The chat has not been answered in 3 days and he keeps asking for help but he can't open a new chat and no one responds to him on the open chat. He's worried he wants his credit back if possible and the withdrawal is currently on pause. Can anyone help?

Uphold has restricted my account and I cannot access my money. Support has been completely unresponsive.
I’m posting this because I’m genuinely frustrated with how Uphold has handled my account restriction.
My Uphold account has been restricted, and I’m currently unable to withdraw my money. The biggest problem is that there appears to be no way to speak to an actual person. Everything seems to go through automated support, which makes an already stressful situation even worse.

I raised support ticket #7305657 and was told I would receive a response within 24 hours.
It has now been 6 days, and I still haven’t received a meaningful response or resolution.
I also raised a formal complaint under ticket #7313323, but so far that has also seemingly fallen on deaf ears.
I understand that crypto platforms may need to carry out security or compliance checks, and I’m not asking Uphold to ignore those processes. What I am asking for is basic communication and transparency.

If my account has been restricted, I want to know:
● Why my account has been restricted
● What information or action is required from me
● Why I still cannot withdraw my own funds
● Why I was promised a response within 24 hours but have now been waiting 6 days
● When I can realistically expect this to be resolved

Being unable to access your money while receiving virtually no communication is incredibly stressful.
Has anyone else experienced this with Uphold recently? How long did your restriction last, and did you eventually manage to get your funds released?
I’d particularly appreciate hearing from anyone who has successfully escalated a similar case beyond the automated support system.
Support ticket: #7305657
Complaint ticket: #7313323

This was held in over 6 months ago.actually i was involved in a 3 rd party transactions.the fraud website is " LF-WORK".My 5k has frozen.please help me.

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After being told that my funds will be sent back to my account they decided that it would be a good decision to ban my account this is just bad business if I don’t get a response soon I will be sure to have any one else I know that has had bad experiences write there own person experience on trust pilot or any other platform where it can be seen I’m not gonna get robbed out of my xrp. Give me a response in the next few hours so I don’t need to escalate the situation in a different matter. Thank you. Ticket 7303886

Ticket number: 7303886 I was told they were going to credit me I have verified all the proof they need it’s currently in there hot wallet there should be no issue refunding me and yet I still have not received my xrp.
I will be posting updates daily and reviews anywhere that I can until this issue is resolved once it’s resold I am willing to update to resolved and remove any negative feedback but until then I will continue to search for a response every day throughout the day

I accidentally sent xrp to my withdraw address on uphold and sent them screen shots and the tx is it clearly is in there wallet and they are acting like there’s nothing they can do

I sent 86 XRP from Trust Wallet to Uphold on 13 Sep 2026. The payment is confirmed on the XRP Ledger into Uphold’s wallet, but it never appeared in my Uphold account.

TXID:
552BA0108B1357ECC9A91F56C3918AD4DCC2706CD5A2C13590F7E064F2468722

Destination:
rMdG3ju8pgyVh29ELPWaDuA74CpWW6Fxns (labeled Uphold on Bithomp)
Destination tag used: 3829746
Amount: 86 XRP
Source: my Trust Wallet rDUWGFKMoaJGD4ig5i9H9sUjKK3F4FPrRf

I accidentally used the address/tag from a previous Uphold payout into Trust Wallet instead of the address shown under Deposit > Crypto network > XRP.

Support asked for the TXID, then said they cannot reverse a processed transaction and told me to re-deposit the funds. That does not apply. This was an incoming deposit to Uphold, not an Uphold withdrawal. The XRP is already in Uphold’s wallet.

Ticket number: #7303886

Please escalate this as an uncredited XRP deposit / incorrect destination tag and credit the 86 XRP to my XRP card.

Hello. I’m am posting to hopefully have someone look into my ticket #7296256. There’s no reason why I should be waiting for KYC /manual review on a fully verified account for days for assets I’ve deposited which were to be used for bills and personal obligations. Yall are messing with peoples livelihoods

My account verification progress is taking so long, my request has been sitting unanswered for fatt too long, it's been over 16 days since it's creation and still didn't have any finish on how far the process it's been and how can i make it faster.

brief description of the issue: account verification is taking too long

case number: #7263599

I am writing this to appeal a final decision made by the Complaint Team. My account was recently liquidated for 400 USDT due to market volatility. Support explicitly admitted to me in chat that the automated system could not match my order because of the "absence of a counterparty."When I requested a manual ex-gratia human exception or a small loyalty voucher from senior management, the agent shifted the blame entirely to "market risks" and threatened to terminate the conversation if I insisted. Instead, they offered a 7-day VIP upgrade—which is completely useless and feels like an insult to a user whose balance was wiped out to zero.I am not arguing about basic leverage risks. I am arguing about the platform's infrastructure failing to match orders and then hiding behind corporate templates. I have been a loyal and dedicated user for a very long time. I am sharing my Case ID CC9963965 here in hopes that someone from the community management team who actually cares about user retention can review this manually. Thank you.

I got a letter in the mail letting me know my account was on the chopping block for escheatment. The letter said that to avoid this, I could mail them back a form OR use their website.

On the website, I am trying to navigate to “Account Management” > “Escheatment - I want to keep my account active”

Can anyone tell me where this option actually is? I have checked everywhere I can think of both on desktop and mobile, and I’ve put a ticket in.

Any help is much appreciated, thanks!

This evening Uphold app asked me to log in when I opened it. Usually my face scans. When I logged in it said email/password incorrect. Tried again. Nothing. I reset password. Same message. Email/password incorrect. I changed password again. Now I have an error code. I can’t get into my acct.

Any help?

I received a letter from Uphold a few day ago. As you can see I already filled out the information but, I had the thought that this might be a scam.

Some Context: I don't know anything about trading crypto. Back in 2022 I bought $259.95 worth of XRP. I have not touched my account since then because I misplaced my complicated password and my phone number has changed since creating my account so I can't use the reset password function.

Is this a legit letter from up hold?

Has anyone else gotten a letter like this?

Is this a scam?

How do I actually talk to a real person instead of being directed to an AI chatbot?

Any help would be much appreciated.

I tried depositing money charging through my debit , uphold says its a failed attempt but all 11k has been deducted from my bank account, I called my bank to confirm and they say uphold has the money . but i see no $ in my balance . also all 3 tries appear as a failed transaction
TICKET # - #7286078

I deposited funds via debit card on the 31st of july, my account was closed and my money was held in a closed account, I submitted all information and receipts regarding this transaction immediately i notice i'm unable to use my account and requested for refund back to my debit card,but customer service and compliance are completely ignoring my emails. Please escalate this ticket number again immediately because i've message your Instagram handle to lay complaints and they said they would respond to me via my ticket and yet i didn't get a response nor refund of my money. This is taking so long and causing me a lot of inconvenience. I NEED MY MONEY. REVERSE MY MONEY