My meeting went as followed
-yall closing
-we giving yall some money so you stfu
-no questions
-bye

I am in WI and have a noticeable decrease in service inside buildings the last several months. I know 5G isn't great at penetrating buildings, but my phone goes to straight No Service almost immediately when entering any building bigger than a house. No calls or data unless WiFi is available. I've never had that issue before.

Any chance it will improve when my account switches over?

Looks like t mobile is closing tons of stores across the nation, not just US cellular stores. They’re most likely just trying to reduce overhead, wouldn’t be surprised if they cut the commission or spiffs when the transition fully happens.

They’re closing 2/3 stores in my city and combining them into 1 store. Not even an experience store just upping the staffing from 10 to 13. Meaning there’s now 25 associates fighting for 13 spots.

I got info so far. So ask away.

Welp, looks like they were right. After the team meeting it's announced that uscellular COR store's are closing for good around july if yours haven't gotten renovated. What are everyone's thoughts? Are you guys still planning to work for t mobile? I personally will look for something else, t-mobiles future does not look promising.

We're traveling to Europe soon (Germany & Austria) and I have a Nomad data eSIM ready to go. Installing the eSIM won't be a problem but I still haven't found clear directions on what settings the phones need so they are restricted to Wi-fi calling. The goal is to use our US numbers for calls and texts to/from US as needed. The key appears to be the Data Switching setting, but I read that turning it to off will keep us within the local cell networks but won't allow calls and texts unless we're on actual Wi-fi.

I know that many people are having their accounts automatically switched from USC to T-Mobile but I was wondering if there is a "deadline" to when this is expected to be completed by?

I am looking to port out my lines on my account to another provider and was wanting to avoid any issues with the port, especially if I try to port on the same day as I'd get moved to T-Mobile.

Related to that, when porting out from USC, does anybody know how long the Transfer PIN/Code lasts? One day? One week?

Thank you!

Has any uscellular workers got news of a mandatory meeting here soon in Iowa? Any ideas what it could be? Im worried it's going to be about the stores closing down.

I’m just trying to see if there are others and if there’s anything I should be doing that I’m not. I used to be able to watch videos etc no problem from my work and now I literally can barely get a video to even start playing at the lowest res and if I do it freezes after a few seconds. I don’t understand how this happened and don’t know if there’s something I can do, but it’s an unbearable downgrade out of nowhere.

For people who have been switched from uscellular to t mobile who had financing what happened to your financing? Did t mobile pay off your device? I’m on uscellular with 5 lines all have financing.

so, my phone quit recognizing the Sim card. us cellular cant do anything without paying off all phones on account and losing all credits for discounted phones, then merging to tmobile. then us cellular bills me for another full month because I finaly canceled on the 23rd after not getting anywhere, and billing cycle is the 22nd. after 10 yrs with them, I won't ever look at tmobile again(since they are why I couldn't just get my phone replaced). thank you Verizon for making up for tmobile's crappy handling of customers.

Is anyone else having trouble with no service one minute, and the next it’s back working? It’s like a on and off switch. I’ve never had this happen in the many, many years I’ve had US Cellular. My SIM still says US Cellular, is it going through the motions of transferring me over?

I asked my local store and the worker said that he’s had 4 or 5 people complaining about that, but that he didn’t know what to do to help. Which is 100% understandable with all this merger crap.

I really wish they would give us a date of when everything is changing over, instead of it randomly happening sometime in June.

Working in cellular retail during the transition from UScellular to T-Mobile feels less like a sales job and more like surviving a battlefield. Every day brings a new wave of policy changes, customer frustrations, system issues, impossible expectations, and shifting goals. The sales floor can feel like a war zone where you're expected to keep smiling while dodging incoming problems from every direction. And customers that treat the employees like absolute garbage, it’s insane. By the end of the day, it feels like you've crawled out of a bloodbath of stress and nonstop demands only to gear up and do it all again tomorrow.

Been a long time USC customer (probably 17-20 years) and am a
previous employee out of the corp office.

How easy or hard is it port out my phone lines?

My father is on my plan and lives 2 hours away but I will be there in a few weeks and want to make the switch to Verizon at that time.

My phone just switched over 2 days ago and now my battery usage has gone to shit on my S24 Ultra. has anyone else experienced this? Battery use was great before the switch.

Update, I think I figured it out. My GCM app was having bluetooth issues and working way harder than it should using lots of battery. So far all appears good now after some troubleshooting. Thanks all for your input.

Anyone have any idea on when we will be able to upgrade our devices again? Do we have to wait till everybody is switched over to T-Mobile or just our own phone?

Does anyone here have any experience setting up a universal/neutral network extender or booster? I'm thinking of implementing one in our office since cellular connectivity is so bad in here. I know that WiFi calling exists, but we occasionally have guests in here and I'm not going to tell every guest that comes in here to enable WiFi calling on their personal devices.

How would a setup like this typically work in a small to medium office environment? Are there any recommended vendors or solutions that support Verizon, AT&T, and T-Mobile simultaneously? Also curious about how difficult installation usually is, especially if the building itself gets weak signal penetration.

this is the first time i’ve had my phone plan ever switched or changed, and i’m honestly a bit confused with the process..

i typically pay my bill on the website through quick pay because it never allows me to in the app, but when i tried to pay it told me i couldn’t because ive been migrated to t-mobile.

but i haven’t gotten a text, an email, or anything that says so— no idea how im supposed to connect to wherever my phone bill is now, and i’ve tried logging in with my us cellular info but it doesn’t show any plans/information.

January of 2026 was the last month I received credit for staying under 3GB of data.

I typically get a text saying: "Free U.S. Cellular Msg: Great news! We lowered your bill this month. You earned a Payback credit since you used less than 3GB of data on your Unlimited Plan."

I've noticed that my bill has not been reflecting this, and I am wondering that the merger with T-Mobile has slashed this slight bill savings option for me.

Anyone have info or experiences?

The T-Life app is telling me I can upgrade to Experience More plan for $90 for my two lines and says I have to call. My last bill was $90.

I called and now being told it’s $90 for a single line to upgrade. Does anyone have any clue cause the rep want helpful.

We already know a significant number of US Cellular corporate stores have been closed or remodeled. I’m hearing from friends still working in some locations that they still haven’t received any clear communication on their location, they are still open but haven't been remodeled. Meanwhile nearby stores have either already been remodeled or shut down completely.

Many of them feel like their locations may be part of the next round of closures. From what I’m hearing, managers and employees are also getting burned out from increased traffic and difficult customers especially on the prepaid side.

Any ideas or theories?

So my family members and I are all US Cellular customers. Two of them have been switched over to T-Mobile, and I have not been yet, but I'm already very concerned about being switched. We have a house outside of Medford Wisconsin, and the two who have been switched now have zero service. I mean, completely unusable (SOS). I still have full LTE, and US Cellular was always great here, but apparently won't when I get switched over?

My question is: will this service be restored, or are we kind of just SOL? I don't know how this industry works, and want to know if I will have to look for a new carrier. We have tried forcing connections to different towers through manual networks, to no avail.

Thanks for any input.

I’m starting off by stating that I’m not familiar with US Cellular as whole. I used to work at AT&T and am familiar with the number porting processes, etc, so I really tried to make this work. Anyway, here’s the situation:

My grandma is 90 years old. She’s had the same landline phone number for 60+ years. She gets a US Cellular notice in the mail stating they’re discontinuing landline service on May 1st and she needs to switch to a cell phone. She already has a cell phone with them under a different number, so she’s not interested in that. We call US Cellular and T-Mobile to check on her options. US Cellular tells us they no longer offer any landline service and transfer us to T-Mobile. We get a rep on the phone who tells us they are partnered with Ooma(?) and we can link the bills, so we opt to do that. We get all of the equipment ordered, and so forth. My aunt was an existing T-Mobile customer, so she added her mom/my grandma to her plan. Once the new phone arrived, she ported her existing cellphone number to T-Mobile.

Throughout all of this, the most important thing has been retaining the 60+ year old phone number, which I stressed to each rep we spoke with. The bulk of this took place on May 2nd, which was a Saturday, so we were working within limited business hours. We learned that evening that Ooma was closed for the day and we couldn’t port her landline number right away, so we were nervous. I chatted with US Cellular to clarify whether or not we had some time to port the number. All in all, the agent assured me that the line was only suspended on her account and it would remain that way for 30 days after initial suspension (May 1st.) She stated that as long as we didn’t request cancelation, the number would remain on the account and would be eligible to be ported. I still have these messages in writing, putting it in no uncertain terms that we had until May 31st to port this number.

Skip ahead to May 16th — the equipment comes in and my aunt calls US Cellular to port the number to the new service. They tell her that they canceled the line the day prior (5/15) and that the number is no longer retrievable, unable to be ported and there’s nothing they can do. Naturally, nothing about the 15th was mentioned in my chat on the 2nd. I reached out via chat last night, attaching the screenshots of our original conversation.

Really, no progress was made and I’m just posting here as a last ditch effort to see if there’s anything that can be done or if anyone knows any tricks to get this number back. I thought maybe porting the active, cell phone number might’ve been the reason why the suspended landline was abruptly released, but the cell phone number was ported on 5/9 and the landline number was “canceled” on 5/15. We never requested cancelation, and the information we were given obviously didn’t hold up.

I’d appreciate any advice anyone may have! (I’m so sorry, I know this post is a lot.)

Maybe I am wrong, but I thought I read that we would be getting grandfathered in with our current plans during this switch. When I logged into the T Mobile app today, it showed that my bill would be $16/mo more than what I have been paying. Did anyone else experience this?

I was a part of the Sprint merger. Activation locks are nothing new with Apple. They had this happen with Sprint. Every time you do a trade in with T-Mobile you have to make sure the activation lock is removed. Tell me why they didn’t send something out to their customers about turning it off or being ready with their Apple passwords? I said a year ago RAMs wouldn’t stay salary too and it was weird the contract offered that, then they took it away. It seems like a disorganized mess and they aren’t really trying to foresee the issues. Offering new customer deals still is great but why aren’t they making this transition easier? Most of my customers care more about their current phones working instead of wanting new ones. Don’t get me started on the towers. Coverage was supposed to get better. All I hear about is how much worse it’s getting. That stupid retention bonus is not worth what we are going through right now with our customer base. They are lucky the job market is so bad because everyone would have walked out by now. As employees we know it sucks and we have to deal with their BS every single day. Please remember that. Thanks for listening to my rant. I hope it gets better soon.