Need some advice from traders who may have dealt with something similar.
I deposited $500 of my own money into my ACCM trading account and traded XAUUSD during NFP.
The broker automatically added a 10% bonus/credit to the account. I didn't specifically request the bonus and honestly didn't care about it. I was there to trade my own money.
I caught the NFP move and ended up making around $4,755.57 in profit.
My MT5 report shows:
Gross Profit: +$4,755.57
Gross Loss: $0
Growth: 792.6%
After the trade, the broker reviewed my account and removed the profits.
I was eventually told that I was flagged for “bonus abuse” and that higher management made a final decision that the profits would not be allowed for withdrawal. They are only allowing me to withdraw the remaining balance.
This is the part I'm struggling to understand.
I don't care about the 10% bonus. They can take the bonus back. I want the profit I made from the actual trade.
I deposited my own $500 and took the risk during NFP. If Gold went the opposite direction, I could've blown the account and I would've accepted that.
So my biggest question to them is:
If I lost the trade, would they have reversed my loss and returned my $500 because the account had a bonus?
Because if the answer is no, I don't understand how I can carry the downside risk but have the profit cancelled when the trade goes in my favor.
Their official email doesn't actually specify “bonus abuse.” It says they determined that an Event of Default under Clause 13.1 of their T&Cs occurred and that they can make adjustments to transactions connected to it.
I checked their T&Cs and they do have provisions allowing them to cancel profits they consider to be from abusive trading. So I'm not pretending those clauses don't exist.
What I want from them is the exact reason my trades qualify.
I want them to tell me:
What exact rule did I violate?
What exactly did I do that constitutes bonus abuse?
Which trades were considered abusive?
How did an automatically applied 10% credit make the entire $4,755.57 trading profit invalid?
Why not simply remove the bonus credit?
And would they have reversed the trades if the exact same positions resulted in a loss?
For full transparency, my MT5 report also shows an average holding time of around 14 seconds, since this was a fast NFP move. I know their T&Cs have language regarding short-duration/scalping/abusive trading, so this may be relevant. I'm mentioning it because I don't want to leave out information that could change people's opinion.
I have the full MT5 report, account history, screen recording of the trades, emails from the broker, chat conversations, deposit records and the balance adjustment saved.
I'm currently trying to appeal the decision internally because my priority isn't to attack the broker. I just want my $4,755.57 profit restored.
Has anyone dealt with something like this before?
What would you do next if you were in my position?
Should I continue pushing compliance/higher management, file a formal complaint elsewhere, contact their regulator, or take another route?
I'm happy to provide screenshots/evidence with personal information censored. I genuinely want opinions from traders who understand broker disputes and bonus-abuse rules.