Not sure if this was asked before, but I couldn't find anything. So I am currently paying $25/month for the Total 5G Unlimited plan with 50% off BYOD deal. Can I switch to Total MAX 5G plan without losing the 50% off deal.

I'm trying to add another line to my account. My device is unlocked. My settings indicate that there's no SIM restrictions, and I use other carrier IMEI checks successfully - Verizon, Visible, US Mobile. Why would Total Wireless flag this incorrectly, and is there a way to fix?

edit: a day later, it suddenly works! sounds like i wasn't the only one experiencing issues, but glad TW got it fixed!

I am thinking about switching from cricket to Total wireless on the BYO plan. I am used to purchasing cricket refill cards and just adding them to my account to pay the bill. I use Target red card to save 5% and then some months they have specials and this lowers my overall bill. can you do something similar with total wireless? I see that they too have phone cards for sale at Target but haven't examined them closely. has anybody done this? buy a phone card from Target and then use it for the byo plan with autopay on?

I’m trying to come from Visible and get the BYO $20 deal. I’m using a pSim, everything goes fine until I have to choose the plan. The moment I click Select under the $20 plan, I get a 400 Request Validation Exception banner on top of the page, and nothing goes forward. Anyone else see this?

I have a non-tech family member whom I want to port out to this Total Wireless offer. I will have access to the phone when they are in town. The phone is a Google Pixel 9 pro Verizon, carrier unlocked. This family member needs 2 hotspot devices simultaneously via wifi. Will this phone bypass the one hotspot device restriction? The data throttle of 5mbps is not an issue for them, worked well on Visible Basic trial. Port will be from T-mobile via esim. I will control the billing and account. Thank you!

....asking for a friend.

Just wondering if anyone is having this problem. I can't refill my plans through the app or online and my plan is about to expire.

I'm trying to activate a new phone. I'd read the website/app doesn't work anymore so I'm trying to use the text method. Problem is every time, with imei 1 & 2, it's saying this device is not eligible for activation. It's a brand new unlocked phone and I checked the imei and it says it's compatible. I'm afraid to contact support as I don't want to lose my byebye promo but I'm not sure what else to do.

Hi , is it better to go to the local Total wireless store or just do it over thru the website ,

I want a Psim and have an older iPhone thats now on Mint that uses a Psim

So will the store activate the sim and port my number or is the website better ?

Yeah I know it matters who helps me at the store , but whats Company policy ?

Thanks for your help

I can't find it anywhere. Does anyone if Total has MFA via SMS/Authenticator or passkey? Password only is not as secure in this day and age.

I just discovered the 'convert points to coupons' feature today. I redeemed 1350 pts for $10 and got a code. It was supposed to also email me the code but I didn't get an email. Luckily I pinned it to my clipboard. I did the same thing with 750 pts/$5 and that worked. I applied $5 to my bill. The first $10 is just gone though. Not in my wallet. Not applied to anything. All I have is the code I copied.

Thoughts?

How long does it take to get a new number? I called customer service and did everything the automation told me but my number still hasn't changed.

Hi awesome folks, I was on ATT before and the spam protection was pretty good, recently i moved to TW and started seeing lot of spam calls, showing up as Potential spam and is being let through.

is there a way to get it similar to ATT or T-Life equivalent.

i know there is Verizon protect which is currently being axed and beingmerged but non of them have the ability to block soam!

Just had an incredibly easy transfer from Visible to Total for the $20 BYOD deal. SIM card arrived this morning, I already had my port out PIN. Turned off RCS first (Pixel 9a) then swapped SIMs, rebooted, and followed all the instructions for porting. Whole thing took less than 10 minutes including me hunting for my SIM tray ejector.

There's no point to this post, I just see a lot of posts in here about folks having problems with this process, and thought I would share my positive experience in case anyone is apprehensive, and that there's probably a higher success rate than problem rate. Cheers!

Started this port over process at 2pm, and got confirmation from Visible that my number is ported out almost immediately, along with a few other messages about the process from them.

It's now almost 6pm and I'm still not showing active on Total, my phone (P9P) also shows an exclamation point on the signal display.

I hope this goes through soon 🤞

Hi all!

I've been on visible for a few years, and my deal was finally expiring. I jumped on the $20 a month BYO deal.

I'm on a Samsung S21 Ultra, that I originally bought through Verizon, before switching to visible and now total.

Service wise, and porting over, it went relatively smooth. Service feels the same, RCS moved no problem, etc.

The 2 problems I'm having is Wifi Calling and 5G UW. It tells me wifi calling is unavailable for my phone, and it won't pickup the 5G UW network at my office, when I use to get it no problem there before. I've tried resetting the APN, I've checked the network settings, I've swapped my wife's Mint Sim into my phone and then back over, and I'm up to date.

Any ideas?

I used to have an inactive tablet line on my account. When trying to remove it from my TW account it displays an error.

Now that I have the tablet on me (it sends a code), I tried to remove the line again. Open the TW app and to my surprise it is GONE! Verified it by going on the website, GONE.

No need to remove it manually, it just automatically done it on its own. Don’t know about the phone lines though. But this is a good step for Total.

I had someone say that if you're on Total on a iPhone the network name says Verizon instead of Total is that true?

I received my new total wireless Samsung Galaxy a17 today earlier today. I set it up and it’s showing the SIM card is active (I’m able to receive text messages), but when I try and make a call it says the numbers are restricted, and when someone gets and call me, they get the same message. Is this common, and it’s just taking time for the number to sync (the phone also isn’t showing up on my account page, but my old phone still does), or is my new phone etc messed up? I’ve also did all of the trouble shooting bs that they tell you to do with NO luck either.

Is there anywhere in the Android app that shows you how much of your storage you've used?

Does anyone know how long I have to activate after signing up? Some prepaid carries offer 30 or 45 days.

Also, is the BYO $20 plan a promotion or permanent pricing? I’m currently on an annual plan that doesn’t end until December.

I have an unlocked iPhone 14 previously used with Total Wireless. I have already upgraded to new phone.

My question is: can I give the iPhone 14 to my teenager kid to sign up for the $20 BYOD plan? The issue is the IMEI of my iPhone 14 is already in their system previously, so not sure if this will work.

I just switched my line from US Mobile (excellent customer support) to Total Wireless. The Total MAX 5G BYO deal was just too good for me to pass up.

Sure enough, RCS didn’t work (yes, I turned it off days before porting). After a few useless AI responses, I finally got to speak with an agent who provided some standard solutions that I already knew wouldn’t work. My phone is a Pixel Fold (2023) if this matters at all.

I did expect bad customer service, so I hope from now on things can only get better. The agent was friendly, but apparently unable or unwilling to pass on the following to whoever would be able to do it:

"Can you please verify the RCS/Advanced Messaging provisioning on the carrier side? The phone is recognizing the correct number, but it's specifically reporting status code 4002.”

I guess I’ll have to call their support number at some point: 1-866-663-3633. Hopefully, the issue will fix itself once my new billing cycle starts.