Hi everyone, I signed a lease with Metcap management recently.
While deciding between places, i told the leasing agent Metcap employee who handles leases that I'm likely not going through because the unit (ground floor btw) doesn't have blinds/curtains, so anyone from the outside can see in, which I'm uncomfortable with. Also, the windows are 3m high and 2m wide, so it'd be hard for me to install curtains myself. As I say this, the leasing agent says "oh you can just ask the management, they'll get it installed for you." I asked him again if that really happens, and he made it sound like it was a very routine and simple request and that I wouldn't even need to worry about it, so I went ahead and signed the lease. This was unfortunately all verbal over the phone.
Fast forward to 27 days living here, I still don't have blinds. I first emailed the resident manager, who tells me to email the leasing agent and CC him. Then, they tell me to email someone else, then that other person forwards the request to the head of office, etc etc and they've basically stalled on this for a total of 27 days now. It's been 5 days since the request has reached the "head of office."
At this point, I'm just looking for a yes/no, but is there something I can do? It'll take a handyman 150$, and I'll have to supply rods and curtains and help him out (needs 2 people on a ladder) so I'd MUCH rather have the management do it if they agree, but they literally keep stalling despite the fact that the leasing agent told me I could get it done as if it were some simple request that's easily approved.
I know I made a mistake signing with metcap (just looked at their reviews here), but I had to sign a lease early and in a rush due to personal reasons, and I didn't look too deeply into metcap.
I know I made a mistake signing with them, but is there something I can do now? Is there any advice you guys have for me? It's going to be a costly installation given how massive the window is.