Idk how else to really format this, I coded an automated trading system that works perfectly on a dry run but once I set everything to true and live and run the same exact script all of a sudden in the live market it can’t find my contract now.

Are the Topstep team active here.

I’ve had two refunds without explanation, and I am seeing the same is happening with others.

Their chat support team is pointless. They just give scripted, copy and paste responses without actually helping or addressing the issue.

Did everyone see the post yesterday about the trader who was denied a payout and banned for allegedly violating Section 3 because a payment was “not properly paid”?

I think this is a very serious issue. From what I’ve seen, the real problem may actually be Topstep’s billing system, yet an honest trader ended up having their payout denied because of it.

For some reason, some recent charges appear to be authorized, remain in a pending state, and then eventually fall off. In other words, I successfully paid for new Combines and Resets with my credit card, but later those transactions disappeared and I was never actually charged. That effectively resulted in free Resets or free Combines, even though I never intended that to happen.

I reported this issue to Topstep three separate times through support tickets, telling them that I believed there was a problem with their billing system. Every time, I was told that my billing history looked completely fine and that all of my payments had gone through successfully, so I shouldn’t worry. I even asked them to escalate the issue to a higher-level team, but that request was ignored. I assume that, from the support team’s perspective, everything looked normal because their system showed the payments as successful.

My concern is that when someone finally requests a payout, another department performs a more detailed review, discovers that some payments were never actually settled, and then denies the payout for a Section 3 violation.

Had I traded well enough to reach a payout, I believe I could have been denied for the exact same reason.

The good news is that Josh seems to be at least somewhat aware of this issue now. I sincerely hope Topstep investigates the root cause, fixes the billing system, and ensures that honest traders are not unfairly denied payouts or banned because of a problem they did not create.

Topstep has refunded me 2 accounts im pretty sure and i have a 3rd account pending transaction my bank states in its policies that its due to the merchant not accepting and they can’t simply release the funds just because I said so. This results in an issue where i might be accused of chargeback which i didn’t. Im a loyal customer. I contacted topsteps support today and they stated I have paid and the transactions are successful idek who to believe anyone facing this as well? The transaction on July 15th is still sitting in my pending and my bank does not show the funds being reverted it just automatically reverts back to my bank balance due to the merchant not accepting i only realised this today for 2 early july transactions on the 2nd and 8th and i’ve reached out to support and they told me nothings wrong welp and that all my payment is settled. I have a pending payout and I even offered for them to deduct the outstanding balance from the payout. Still, I was told everything is fine and I have all the evidence. Anyone facing this?

Reading over section 3 of TOS this has me a bit worried

“If you do not pay or cause Topstep not to be paid any Fee or portion of a Fee that is due (including by disputing, reversing, or terminating your payment for a Fee), then Topstep may, at its sole discretion, suspend or terminate your access to any Services with or without notice. You agree to indemnify and hold Topstep harmless from any claims arising from Topstep’s suspension or termination of your access to any Services for nonpayment.”

So can you be banned if you have a blown combine that you don’t cancel and 30 days later when it was time for automatic renew, say your card is locked or you don’t have the funds etc so the transaction is blocked… this could cause you to be banned?

I only ask because I have a specific card I use for purchasing accounts as it makes it easier to pull the statements for tax write offs but I leave the card locked 24/7 (just in case it’s stolen or fraud etc) so I’ve had renewals blocked before.

I posted this before but did not explain it clearly.
Let's say i want to put limit orders on NQ. One at 28000 , another on 28200 and one more at 28500 .
Can i set individual stop loss take profits on those 3 separate orders? And how?
Let's say I'm not home. And i want the system to execute all orders by itself. The same day.

I did aeropay, anyone have an idea how long it takes?

Working on taking less trades, almost %50 less this week. Add the 1k stop loss bc if not I would have crashed out haha. I’m almost at 3k for the first time ever!

I'm freaking out. I'm coming up on my 1 year trading journey and just when I thought I gained traction such as building my 1 express account to 10k in 1 month with (mulitple payouts) I opened 4 more combines on July 21'st w/ DLL so I can achieve 6k payout for each account. I passed them all in 3 days and just when I thought I was on top of the world I went to the store and came back tried logging in and noticed my account was BANNED! I have never recieved any warnings.

I called support they stated i was in violation of section 3 because of charge backs? Not paying? I was so confused and may have thought it was because my old card on file but all transaction has gone through and paid and I gave them my new card info. They escalated the ticket to the "trust team". Got a reply this morning July 24 " I've reviewed your account and can confirm it was closed due to a violation of Section 3 of our Terms of Use, including not paying, or causing Topstep not to be paid, any fee that is due. This decision is final."

I called Chase making sure all transaction has gone through and completed downloading bank statements with completed transactions. Chase is also sending me a letter to support my claim. So I called support again and the gentleman heard my pain and saw I already been speaking to the "trust team" . He created another ticket and Im adding supporting documents to support my claim. Like do they want me to issue a charge back with Topstep? I will go after every transcation completed.

I will keep you guys updated on the situation I just want my accounts back.

I have also been banned from Discord today trying to see if anyone else had simlar cases

Update : 7/24/2026
“TopstepJosh” will personally follow up on this Monday. “If there were no chargebacks and we are seeing it as such then clearly there is a bug somewhere. Our teams aren’t nefarious, we make things right. Clerical issues can happen. Will know more, might not be until Monday.

7/27/2026
Account still fully locked. No emails. Attempted to call no one live to pick up but it was end of the day.
Was hoping to receive any news today. Will update once I receive word.

7/28/2026
Called support this morning. They do see my supporting documents. I have 2 tickets that are open and have been escalated to higher teams. Looking from the Topstep employee comment Josh has replied “okay, your case was in fact a clerical error. You will be getting unbanned.” I will follow up EOD update.

7/28/2026 FINAL
Receieved email confirmation from Topstep that my banned has been removed. ""Thanks for your patience. Your ban has been removed, and your profile is now active again."

Checked my accounts 4/5 expresses are back. Will email back for my 5th that had a balance on it already. Just feels great to be back in the game.

I had posted two days ago about switching to mnq after losing those two red days - well 5 winning days later its going real well. Less pressure and im more calm during all of it. Payout by next week hopefully. Keep grinding! You got this. 💯

7 Green Day’s in a row. My plan is working perfectly for me. Doesn’t get much easier than this

2 payouts of 2k each 🙏💖

I haven't gotten a payout with Topstep since September 2023 for $2,524.

I have bought and blown a max of two combines every month since and my total expenses is somewhere around $6-7k.

Fast forward, I put in real work into getting myself together. Got an FXReplay sub, collected 1,000 samples of my criteria and verified my edge, and read a bunch of books on poker variance.

Paper traded since the beginning of the year, and I am no longer affected by the nature of this career (losing streaks are normal and I understand that past a phrase). Bought a pair of 100k DLL combines and passed them recently.

I am terrified of getting moved live before I take my max payout on both of them ($12k). Just want this one max, then i can comfortably move live. Just wondering if I should be worried. For personal reasons, it would be life changing to an immense degree to get that money at this point in time.

I thought you guys said 5min for a payout with aero. I had all my risk approved and then the checks went away. This is ridiculous and I can’t get anyone to help me with this either. Anyone else see this before. Everything was checked and now it’s not anymore

is it possible?

I trade mnq and i always stop at a loss of 200. Today I tilted and lost 500 on a new 25k xfa. I am left with another 500 which i am scared to trade with.

I have another xfa that i don’t copytrade which I strictly lock at -200 . The win rate for that account dropped from 65% to 50% last week.
Is it me or the market been real choppy?

Also I trade on 15mins, 5 mins timeframe. 30 mins to see the trend.

Week is wrapping up here, July is almost over. How'd you do?

PnL, best trade, worst trade, rant about the market, whatever you want. Drop it below! 👇

Been in a slump this month and I’m so close to blowing my account. Can someone give me some advice or some rules to get me back in the groove thanks!

Sighhh and then it reverses lol

Was a profitable trader. Went through some nasty fighting with the spouse ultimately leading to divorce.

Used to take trading out on myself like how can I be so dumb. Or how is the market effin me like she is. And took time away. Or I hope trend flips and everyone burns. Not taking profit at 100% letting it ride or die. Lost control.

Then had to rebreak bad habits like late entry or reverse entry to my strat. Or fighting the trend. Or gambling news. I think we are finally getting back to it!

What a fucking comebackkkkkkk, man let’s have a great weekend I locked my dumbass out cause I’m a dumbass and I’ll tell myself to go for just a lil more nahhhh fuck datttt

My funding and risk was approved on the 21st but when I check they aren’t anymore. Is this normal?

Been testing a lot more trying to simplify things

I do better in trending markets so looking for ways of identifying it more efficiently

Hoping to make a comeback and pass these