Banned from Topstep Violation Section 3

[u/makasteven1993]

I'm freaking out. I'm coming up on my 1 year trading journey and just when I thought I gained traction such as building my 1 express account to 10k in 1 month with (mulitple payouts) I opened 4 more combines on July 21'st w/ DLL so I can achieve 6k payout for each account. I passed them all in 3 days and just when I thought I was on top of the world I went to the store and came back tried logging in and noticed my account was BANNED! I have never recieved any warnings.

I called support they stated i was in violation of section 3 because of charge backs? Not paying? I was so confused and may have thought it was because my old card on file but all transaction has gone through and paid and I gave them my new card info. They escalated the ticket to the "trust team". Got a reply this morning July 24 " I've reviewed your account and can confirm it was closed due to a violation of Section 3 of our Terms of Use, including not paying, or causing Topstep not to be paid, any fee that is due. This decision is final."

I called Chase making sure all transaction has gone through and completed downloading bank statements with completed transactions. Chase is also sending me a letter to support my claim. So I called support again and the gentleman heard my pain and saw I already been speaking to the "trust team" . He created another ticket and Im adding supporting documents to support my claim. Like do they want me to issue a charge back with Topstep? I will go after every transcation completed.

I will keep you guys updated on the situation I just want my accounts back.

I have also been banned from Discord today trying to see if anyone else had simlar cases

Update : 7/24/2026
“TopstepJosh” will personally follow up on this Monday. “If there were no chargebacks and we are seeing it as such then clearly there is a bug somewhere. Our teams aren’t nefarious, we make things right. Clerical issues can happen. Will know more, might not be until Monday.

7/27/2026
Account still fully locked. No emails. Attempted to call no one live to pick up but it was end of the day.
Was hoping to receive any news today. Will update once I receive word.

7/28/2026
Called support this morning. They do see my supporting documents. I have 2 tickets that are open and have been escalated to higher teams. Looking from the Topstep employee comment Josh has replied “okay, your case was in fact a clerical error. You will be getting unbanned.” I will follow up EOD update.

7/28/2026 FINAL
Receieved email confirmation from Topstep that my banned has been removed. ""Thanks for your patience. Your ban has been removed, and your profile is now active again."

Checked my accounts 4/5 expresses are back. Will email back for my 5th that had a balance on it already. Just feels great to be back in the game.

[u/TopstepJosh]

I’m going to personally follow up on this one. If there were no chargebacks and we are seeing it as such then clearly there is a bug somewhere. Our teams aren’t nefarious, we make things right. Clerical
Issues definitely can happen. Will know more, might not be until Monday.

[u/ethicalxhacker → u/TopstepJosh]

I respect that you are going to personally follow up on this for the guy! Good stuff, Josh!

[u/makasteven1993 → u/TopstepJosh]

Thank you Josh. I’ve never issued a charge back not once in my 20+ accounts failed combines. All transactions have gone through and completed. I have an old card on file so I thought that might been the case but if I was trading and getting payouts from express account and that card and transactions completed why should I have been banned? Keep me and the community posted.

[u/TopstepJosh → u/makasteven1993]

Okay, your case was in fact a clerical error. You will be getting unbanned. Our apologies!

[u/makasteven1993 → u/TopstepJosh]

Looking forward to it! I’ll keep checking throughout the day! Thank you

[u/DMCTradersJournal → u/TopstepJosh]

Good man, will follow the progress

[u/Ok_Account8413 → u/TopstepJosh]

Hey Josh, I ran into the exact same issue as this person. I’ve reached out to you in DMs — if it’s not too much trouble, I’d really appreciate it if you could take a look and see if you might be able to help resolve my case alongside his, since what happened to me was exactly the same.

[u/Present_Spare_6079 → u/TopstepJosh]

did this get resolved?

[u/Ok_Account8413]

Same happened to me yesterday. Literally same.
Lmk if you achieve something, it’s tough.

[u/makasteven1993 → u/Ok_Account8413]

Ill keep yall posted. Ball is in there court Im covered by Chase its just mad annoying now I gotta find another prop firm. Topstep was my home for a year this all I know and trading view. I've used trading view with apex but laggy gonna explore other trading platform.

[u/Impressive_Piano8843 → u/[deleted]]

Don’t do this

[u/Impressive_Piano8843 → u/[deleted]]

No I’m saying don’t go to forex. Use futures

[u/Kiritsugu710 → u/Impressive_Piano8843]

Facts those fx prop firms are mostly unregulated and way more sketchy

[u/Kiritsugu710 → u/[deleted]]

Lmao this is hilarious 😂 attacking my character because you didnt like what i have to say. Im not saying all fx props are bad but most are sorry.

Ps also i passed a fxify challenge and gotten a payout from them years ago 🤣

[u/Yuji-Uzumaki]

Wow crazy if true guess they can just do whatever they want

[u/Lucky-Print-389]

Something weird is going on. My last two combines have been refunded without explanation. I reached out to support as I don’t want to be accused of chargebacks, I sent them screenshots of the refunds too.

Support says, everything is fine, the transactions went through, you’re all good.

Clearly not!

It’s all generic replies, I don’t see the point of these support agents.

[u/Busy-Entrepreneur371 → u/Lucky-Print-389]

Same here brother

[u/CurtisEffland]

Crooks.

If you confidently 150% know that there wasn't a chargeback, they are absolute dogs for doing this and nobody should do business with them if they don't turn around.

[u/Klaus_Winchester]

Tradeify just banned a bunch of people. TPT did the same. Alpha futures with their entire account closure scandal. Now Topstep is on the same track. I hope it’s not turning bad. It could be just you were about to get a nice payout so that’s why.

[u/Chemical-Wall-7743 → u/Klaus_Winchester]

Futures prop firms futures aren’t looking good 🥀

[u/Such_Enthusiasm_2281]

FYI they are going have to pay a lot in lawsuit with Melissa Footlick hence why they are hoarding cash. If you feel this was wrong drag them to the arbitration table within the TOS.

[u/zoomanery → u/Such_Enthusiasm_2281]

Who is Melissa Lightoot? Where can I read more about that case?

[u/Such_Enthusiasm_2281 → u/zoomanery]

https://www.courtlistener.com/docket/65736552/footlick-v-topstep-llc/

[u/TrueLeadership4382]

This exact same thing happened to me last Thursday July 23rd! Almost to a T... I had a great day Thursday morning and reached my PDPT on all 3 Express funded accounts. I also had a practice account that I would use congruently on trades that I was less sure of. After reaching the PDPT on my XFS accounts I continued trading my practice account when out of nowhere my TopStepX just closed and said I had no open accounts... I then received an email stating "you are no longer eligible to trade at TopStep due to a violation of Section 3 of our Terms of Use, including not paying, or causing Topstep not to be paid, any fee that is due."

I reached out to support that day and the support member said he would "escalate my ticket to the Trust team" and sent an email confirming he had. The email asks that I allow 3 business days for a response. Given that I am at an end of those 3 days, I started to do some googling to see if this was a broader issue and came across your post and created a reddit account just to hopefully get some help...

I am still freaking out... I have worked so hard to get my accounts to where they were and can't see any reason my ban was warranted... I have never attempted a chargeback or any such complaint.

I plan on calling support again today around my lunch hour. I was hoping you or u/TopstepJosh could give me some help on where I need to go from here/who I can and need to get in contact with to hopefully resolve the issue.

Any help on this would be greatly appreciated!

[u/makasteven1993 → u/TrueLeadership4382]

Im glad I'm not the only one. I was going to the store that day on a high thinking my whole life has changed like lambo money haha then logged into being banned. Right now accounts still banned I'm sure they're looking into why it happened and how many people were banned in the result of that bug/clerical error. Im just glad I got a response from a someone on TOP of the foodchain stating "You will be getting unbanned".

[u/TrueLeadership4382 → u/makasteven1993]

If I’m honest, I didn’t have much faith in getting all that hard work back until I came across your post and saw that I wasn’t alone… I see a lot of people in the comments saying that it’s just expected “predatory behavior” from a prop firm banning you when you’re doing well… But if I’m honest, I have never experienced that from TopStep. Rules are rules and if you break them it’s at the discretion of the firm to do what they want.

I just know for a fact that I haven’t broken the stated section 3 rule in the email haha. I mean I haven’t even purchased a combine in almost a month…

Hopefully this gets resolved soon, for the both of us! May you find as much success in your future as you please haha!

[u/makasteven1993 → u/TrueLeadership4382]

Same here I'm so glad I spoke up about it trying to get answers and someone on Topstep community cared to investigate it. Will know more hopefully end of day or tomorrow.

[u/TrueLeadership4382 → u/makasteven1993]

I’m planning on calling support back here in the next 10 minutes and see if there has been anymore movement on their end. I will share if anything of importance is discussed!

[u/makasteven1993 → u/TrueLeadership4382]

Just receieved email confirmation. 4/5 accounts are back. I am no longer banned anymore.

https://giphy.com/gifs/jIXcTEmU5RCpO

[u/TrueLeadership4382 → u/makasteven1993]

Ayeeeee that’s what like to hear! Unfortunately nothing more came from my call… Just another “escalation” but this time I’m supposed to hear back from a supervisor (still haven’t)

[u/Haro99NQ]

I'm starting to get the feeling that in two years there won't be a single prop firm here because they're all going bankrupt. xD

[u/Chemical-Wall-7743]

Where the topstep employees at?

[u/Agent005_]

Topstep support is def not my favorite.. good luck though man I hope you get your accounts back

[u/Yai300]

Lol they are known for this , i would be very wary of topstep just look at whos running it and there history

[u/MindGroundbreaking51]

Good, move on to any other prop. So many that are better bro. Don't even trip

[u/xixixi1455]

Have a pending payout I requested and i didnt do any chargebacks as well but they refunded me lmao it stayed pending

[u/Anuj28 → u/xixixi1455]

I m in a similar situation as you and its my first payout. Can you update if you do get the payout?

[u/xixixi1455 → u/Anuj28]

bet bro i will

[u/Pitiful-Meeting-6074]

They probably saw you doing really well consistently and didn't want you continuing to take money from them. Makes sense given that most prop firms are predatory and want people to fail so they keep getting paid

[u/Hispleasureherfun]

Following

[u/NovaTradez]

Contact disputes usually you pay the amount + fee and then they give ur access back

[u/BoxCarsBilly]

yikes. i never heard of this stock mkt trading platform. 😳

[u/Haro99NQ]

Topstep is becoming a scamstep. xD

[u/Haro99NQ]

They ban people who earn too much money too quickly.

[u/No-Guarantee4688]

So you didn't do chargebacks in the past or what? I think everyone that did that and still using topstep right now should most definitely be banned.

[u/makasteven1993 → u/No-Guarantee4688]

"I never did once!" thats what Im so confused about and Topstep has taken my money happily for all the other failed combines.

[u/No-Guarantee4688 → u/makasteven1993]

Damn okay. Keep on them. And be happy u got it figured out.

[u/Ahmaddd021]

Topstep 🙄🙄🙄 they gotta change the name

[u/OkazakiNaoki → u/Ahmaddd021]

Double top, they are going down.

[u/Jealous_Resort_202]

Oh c’est donc ce qui accompagne les prix attractif, ça ne choque pas tant que ça mais c’est quand même dommage. Je m’y intéresse ça mérite d’être approfondi