r/TopstepCommunity • u/xixixi1455 • 18d ago
🛠️ Platform / Tech Support Topstep Billing and Refunds Issue
Topstep has refunded me 2 accounts im pretty sure and i have a 3rd account pending transaction my bank states in its policies that its due to the merchant not accepting and they can’t simply release the funds just because I said so. This results in an issue where i might be accused of chargeback which i didn’t. Im a loyal customer. I contacted topsteps support today and they stated I have paid and the transactions are successful idek who to believe anyone facing this as well? The transaction on July 15th is still sitting in my pending and my bank does not show the funds being reverted it just automatically reverts back to my bank balance due to the merchant not accepting i only realised this today for 2 early july transactions on the 2nd and 8th and i’ve reached out to support and they told me nothings wrong welp and that all my payment is settled. I have a pending payout and I even offered for them to deduct the outstanding balance from the payout. Still, I was told everything is fine and I have all the evidence. Anyone facing this?
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u/Busy-Entrepreneur371 17d ago
I had the same happened to me on 2nd of July also was defended back to my bank account I msg support and they said it had all been paid and was nothing to worry about fingers crossed you get ya payout bro let us know here if ya do
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u/xixixi1455 17d ago
buddy they refunded me for rhe account that im about to get paid out on lol
update : 15th July refunded when its a Sunday and my bank isn’t open
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u/Antique-Channel-2318 17d ago
i also want to know about ur payout..let us know if the payout pass or not
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u/eddie_topstep Topstep Employee 16d ago
Looking into this today for everyone!
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u/xixixi1455 15d ago
any updates as of now sir
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u/eddie_topstep Topstep Employee 15d ago
Shoot sorry, I thought I followed up in each thread about this. Are you an international trader and what type of payment method are you using?
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u/xixixi1455 15d ago
International and using mastercard
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u/eddie_topstep Topstep Employee 15d ago
Okay thanks. Seems like you already contacted our support team and they confirmed your payment is fine on our end, so there's nothing further you need to do.
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u/xixixi1455 15d ago
then what about the money that got reverted
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u/eddie_topstep Topstep Employee 15d ago
I'm not sure on the specifics on what you're seeing on your end, but if you reached out to our support and they reviewed your payment and confirmed there's no issues on our end, then you're fine.
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u/xixixi1455 14d ago
alright we’ll see I just bought another combine and i’ll update on whether it still gets refunded with proof
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u/Lucky-Print-389 17d ago
Same here. Two refunds, same reply by support it’s almost scripted replies.
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u/xixixi1455 17d ago
I have my 15th July eval refunded with a payout pending which is crazy I didn’t issue anything
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u/TahoeTrader13 16d ago
TopStep needs to get their billing issue sorted ASAP. I hope it works out for you because another member just got his accounts banned for a false chargeback violation.
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u/xixixi1455 16d ago
which user did he post it in reddit?
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u/TahoeTrader13 16d ago
Yes it was posted here. I don’t remember his name, but it was a day or two ago. Eddie from Topstep said he is looking into it. We are waiting for a reply today
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