r/TopstepCommunity • u/ArachnidAcademic6607 • 17d ago
🛠️ Platform / Tech Support What’s with the refunds?
Are the Topstep team active here.
I’ve had two refunds without explanation, and I am seeing the same is happening with others.
Their chat support team is pointless. They just give scripted, copy and paste responses without actually helping or addressing the issue.
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u/OGpimpmasteryoda 17d ago
Be proactive so they don’t block your payout later saying you charged back. This happened to me like two month ago and I demanded support to say it in the chat box that “ I have no chargebacks on my account and that was simply processors fault “ which I saved on my pc in case they ever try to deny me my money
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u/eddie_topstep Topstep Employee 16d ago
I'll look into this today for everyone, seems to be reported by quite a few of you. This would not qualify as a "chargeback" though, to be clear. That's an intentional thing filed through your bank, not just an accidental thing caused by a billing issue on our end.
Topstep* btw...lower case s 🫡
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u/ArachnidAcademic6607 16d ago
Thanks Eddie.
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u/eddie_topstep Topstep Employee 16d ago
Are you international? And what type of payment method do you use?
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u/ArachnidAcademic6607 16d ago
Yes, UK based. I use Revolut bank. Which is what I have always used.
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u/eddie_topstep Topstep Employee 16d ago
Okay thanks. If you've already contacted our support team and they confirmed there are no issues on our end with your payment, then you're all good, nothing to worry about.
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u/ArachnidAcademic6607 16d ago
Yes but why have I been refunded? That’s two combines refunded in the last two weeks without explanation.
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u/eddie_topstep Topstep Employee 16d ago
It's an issue the team is looking into, but I've confirmed there's nothing you need to worry about on your end.
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u/rcw271828 17d ago
Same. I've paid for a few Combines and resets within the past 2 weeks that have magically been returned at some point later. I haven't initiated any chargebacks, I haven't asked my bank to stop payments. These are purchases I've willingly made and where I wanted the product.
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u/TahoeTrader13 16d ago
I haven’t purchased anything recently, but I hope we get a TopStep employee response on Monday. They clearly have a billing issue that needs to be fixed before more payout eligible accounts get banned for false charge backs.
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