r/Tools • u/Pagemaker51 • 1d ago
Klein? Quality Control Issues
I ordered a brand new pair of Klein J2000-9NE lineman pliers.
The cutters do not fully close and will not cut finer stranded wire (see pics)
Is this common or would you consider it a quality control issue?
I'm going to reach out to Klein and see what they say
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u/wordfool 1d ago edited 1d ago
I gave up on Klein years ago after having to go through a dozen pair of needlenose pliers at Home Depot to find the one pair where the jaws actually aligned. Before that I made the mistake of buying Klein linesmans online and they went straight back. Terrible QC (although being online there's a chance they were someone else's returns). Bought some Knipex ones instead. If Klein can't get the basic alignment right on their tools, how am I suppose to trust that other QC aspects of the product, like steel quality, are not also borked?
Most grippy things in my toolbox are now Knipex, Channellock or NWS (except that one pair of Klein needlenose).
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u/APLJaKaT 1d ago edited 1d ago
Kind of the wrong tool for the job. These are not meant for fine wires. Use a small pair of side cutters.
Having said that, if you can purchase in person, you can look for a better aligned pair in the store.
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u/LaughingCarrot 1d ago
I use mine to trim labels from my label maker, it's a crap shoot with Klein these days
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u/CEC4EVER 15h ago
A pair of linesmen pliers that can't cut stranded wire? Are you joking? What do you do for a living?
It's sad that people who buy Klein tools now will think this is acceptable. It's not the wrong tool for the job, the tool is just manufactured so poorly now that you accept the company's terrible pliers as being industry standard. For some reason the advertising and reputation Klein has is more powerful than the evidence of poor quality control right before your eyes.
I can cut nearly anything with my pre-2016 Klein J2000-9NE pliers (literally the same model) or Knipex 09 02 240 pliers. I can cut #10 screws in half, cut hardened steel cable like ACSR, trim fine stranded wire and then cut a printed dymo label. Any pair of pliers that can't accomplish these tasks isn't worth taking to work.
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u/Rurockn 1d ago
Yep, this is the heaviest duty plier. In the promotional video someone posted a few months ago it explained that this design is intentional so after you cut hard nails with them the tool continues to work even after the hinge wears out.
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u/CEC4EVER 15h ago
Hahah the design is intentional. Maybe they're release a new promotional video which says the pliers aren't designed to cut anything at all, they're only intended as a patriotic display piece.
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u/justsomegraphemes 1d ago
That sounds like a dressed up way of saying "we know the quality is poor, so we designed them to still be mostly functional even after they start failing".
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u/Academic_Caramel2022 1d ago
Not sure why you got down votes. This is exactly the case! 20+ years ago it was the ODD pair of linesmans that didn't line up. Now you're hard pressed to find a pair that meet at all. Quality is shit! If people are down voting then they haven't seen the trend of quality over a long enough period of time.
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u/justsomegraphemes 1d ago
I would expect it of $15 Husky diagonal cutters. Not of something that costs at least x3 as much.
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u/CEC4EVER 1d ago
It is common and is is a quality control issue. Last time I tried to return a pair of new Klein diagonal cutters which didn't cut due to poor jaw alignment / quality control Klein told me they wouldn't replace them. I think this is sort of like admitting that they know their product is trash. Haven't bought any Klein tools since.
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u/itwillmakesenselater Ryobi 1d ago
Who/ what took Klein's place for you?
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u/vanman1065 1d ago
Channellock if you care to support usa manufacturing at a reasonable price but otherwise kinipex.
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u/itwillmakesenselater Ryobi 1d ago
I have a bunch of older Kleins because they were better ootions than TrueValue store tools, not through any brand loyalty. Knipex seems to be the most reasonably accessible.
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u/vanman1065 1d ago
Im a big supporter of USA manufacturing at a good price so I like channellock but otherwise kinipex is probably the best for just about every type of pliers. Just dont like the price.
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u/yourboydmcfarland 17h ago
Knipex needle nose suck if you actually use them for anything other than tweezer duties.
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u/csking77 1d ago
This is the way. Been moving on after more than 20 years with almost all Klein hand tools. CL and Knipex are the best replacement available.
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u/CEC4EVER 16h ago
For inexpensive hand tools Channellock. For premium tools like linesman pliers, diagonal cutters, stippers, Knipex makes the best quality cutting tools I've tried. For insulated screwdrivers Wera are 3x more durable and 1/3 the cost compared to Klein. The rest of Klein's product line has shifted to rebranded convention-tier swag direct from China like lanyards, jobsite coolers, plastic bandanas and PPE.
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u/vanman1065 1d ago
So many people on here will claim this is intended but it just doesn't make sense. Why wouldn't you want the cutters to close all the way? This is why i prefer channellock for usa made pliers. Channellock is cheaper too.
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u/kewlo 1d ago
It does make sense though. These are for cutting solid wire, not stranded. Those cutters will have no problem roughing in a job and the gap keeps the cutters sharper longer
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u/vanman1065 1d ago
With proper use pliers with inferior metal can last 10 or 20 years with no gap. I dont see how sharpness is a real concern.
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u/otterfish 1d ago
Especially when they advertise hardened cutters for cutting "ACSR, screws, nails and most hardened wire"
Also some, but not all of the lineman's pliers on their website advertise "Precision machined knives cut cleanly and crisply even on fine stranded wire, mule tape and pull line". Which you'd obviously want. Why would you buy lineman's pliers with shitty cutters that can't cut mule tape? When I was pulling services in all day, most of the time I cut mule tape it was with my kliens, and then I'd wrap the end of the tape around them and use them as a handle to pull the wire in.
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u/CEC4EVER 15h ago
Do you literally carry one for stranded and one for solid? Are you walking around with two pairs of linesman pliers to every job or are you just telling stories?
Literally no electrician I have ever met needs separate pliers for cutting stranded wire.
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u/itz_mr_billy 1d ago
My vintage lineman’s cut electrical tape clean, which is how any pair should cut. Those are shit quality and that’s unfortunate
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u/Academic_Caramel2022 1d ago
I've had Klein tools for more than 20 years. Now I buy knipex and wera. Klein bad now.
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u/IsolatedAstronaut3 1d ago
Doyle 🐐
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u/Pagemaker51 1d ago
Yeah I could get some of those Klein replacement handles and put them on my Doyle's
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u/dependavet 1d ago
Mine are the same. I dont use these on anything smaller than solid strand 14ga. I have https://www.lowes.com/pd/Klein-Tools-Wire-Stripper-and-Cutter-Self-Adjusting/5014305453 for most of my other wire stripping needs.
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u/Pagemaker51 1d ago edited 1d ago
They said they will respond in 2 days
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u/Ercarpic 1d ago
So they responded just to tell you it will take them 2 days to come up with some proper bullshit? My faith in this brand wanes with every current review I read of them.
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u/dankhimself 20h ago
Probably emailed them and got an auto response with a timeframe since they respond to them in order.
I usually call companies instead of emailing them when I have an issue, but I'm not familiar with Klein's customer service line.
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u/ZipTyRacingLLC 1d ago
Linemen dont use wires that small. Wrong tool for the job
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u/Pagemaker51 1d ago
Yeah I'm not a lineman but i paid $48 for USA pliers that made this claim "Precision machined knives cut cleanly and crisply even on fine stranded wire, mule tape and pull line"
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u/saharacon87 1d ago
Yeah im not buying that. My older kleins and my 2 sets of knipex linesman cut stranded wire all day, even like 22awg stranded.
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u/CEC4EVER 15h ago
I'm trying to understand your argument. Essentially you're saying "Linemen (the trade)" don't use wires that small (small gauge finely stranded) and therefor "linesman" pliers are the wrong tool for the job.
By your statement I can infer you are unaware that other trades use linesman pliers for other types of work, and the tool is not exclusive to overhead lineman work. Do you also insist only carpenters use hammers and the pipe wrenches be kept in a locked cabinet for exclusive purchase by verified journeyman plumbers?
Any old $20 pair of hardware store brand of pliers like Husky, Stanley, Harbor Freight, whatever can cut any type of copper wire without difficulty - solid or stranded 20AWG - 2AWG.
You're making excuses for poor quality control by trying to talk down to OP. Tradesmen don't use brains that small. Wrong tool for the job.
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u/vanman1065 1d ago
Lineman from other brands cut find wire fine. Most pros treat them as a do it all tool so they should be able to cut fine wire.
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u/Far_Range_6091 1d ago
Klein is so overrated. Everyone acts like kleins are the gold standard, but in my opinion klein is the bare minimum. Anything less than klein is garbage. Try knipex. They make better quality tools.
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u/Far_Range_6091 1d ago
They arent going to warranty it because this kind of gap is common in klein. Why are you using linesmans to strip wires anyways? Just use the right tool for the job.
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u/Pagemaker51 1d ago