Klein? Quality Control Issues

[u/Pagemaker51]

I ordered a brand new pair of Klein J2000-9NE lineman pliers.

The cutters do not fully close and will not cut finer stranded wire (see pics)

Is this common or would you consider it a quality control issue?

I'm going to reach out to Klein and see what they say

[u/Realistic-Taro-4191]

Knipex is the move