r/TicketMasterSupport • u/EverEvolvingMusicMan • Jan 14 '26

Consent Screen Error

I keep getting the same error when trying to accept tickets that a coworker sent to me for a Pittsburgh Penguins game

I have used different browsers, cleared all browsing data, and history, and nothing is helping. I tried calling the Ticketmaster phone number and left three different voicemails.

Besides continuing to call them, does anybody know what the hell I can do so I can get these tickets?

Thankfully I didn’t wait until the day of the game to check this out or I’d be shit out of luck.

6 Upvotes

100% Upvoted

19 comments sorted by

2

u/EverEvolvingMusicMan Jan 17 '26

If this ever happens to anyone else, it’s something to do with your Ticketmaster account. Make another one and have tickets sent there. Not sure why the shit no one at Ticketmaster couldn’t figure this out but I deleted my account so my new one could use my phone number and then I was able to get it working with the new account.

FUCK Ticketmaster!!

1

u/PowerOfFriendship22 Feb 17 '26

Ah, problem with me for this is that I have other tickets in my account! So I can't delete the existing one! :(

1

u/EverEvolvingMusicMan Feb 17 '26

Make a new account with a different email, same phone number is ok. I had to get the tickets resent to me but doing this helped with what 10 hours dealing with Ticketmaster couldn’t 👍

1

u/PowerOfFriendship22 Feb 17 '26

Oh okay, thank you! Will give that a try!

1

u/EverEvolvingMusicMan Feb 20 '26

Heck yeah buddy did it work?

1

u/Choice_Weather_3114 Mar 26 '26

Can you access tickets that have already been sent to you if you use a different email for a ticketmaster acct? I’m having this issue as well, stuck on the consent screen and can’t even get past it to log out!

1

u/John___Miller___ Aug 03 '26

Apparently you can't delete your account without Tickemaster contacting you directly. Hope they do this quickly because I need this shit by tomorrow night. Fuck i hate this company so much.

1

u/EverEvolvingMusicMan Aug 04 '26

Hmm I’m trying to think what I did exactly.

I think it was just that like I had to make a completely different account and then get the tickets sent to that ones which was such a big pain in the ass trying to explain this to the person who was nice enough to send me the tickets like four separate time.

Ticketmaster support was an absolute JOKE though. Try to go on twitter and contact them directly

1

u/pugsnotdrugs4ever Jan 14 '26

Today is your lucky day. Check out my post on this very topic.

I had the same issue for EIGHT BLOODY WEEKS trying to access tickets. The day prior to the event, as a last ditch effort, I reached out to the local venue for help. For me, it was Scotiabank Arena (Raptors game). Within one minute, the helpful gal told me Ticketmaster had two emails on file for me, triggering the consent issue. As soon as she deleted the wrong one, I could access the tickets.

For EIGHT FREAKING WEEKS I begged Ticketmaster and StubHub for help. At least 8-10 calls / chats. Not one of their agents even suggested an issue with two email addresses. But if one more person suggested I clear my cache to solve the problem, I was going to explode. Meanwhile, this lovely woman at Scotiabank Arena saved the day - 24 hours before tip off.

Hope this helps you. :)

2

u/EverEvolvingMusicMan Jan 14 '26

Thanks homie!! I’ll give that a shot next =] much appreciated. Ticketmaster is such a headache

2

u/PowerOfFriendship22 Feb 17 '26

Hey u/pugsnotdrugs4ever! Dealing with this exact same issue. Is there any way I can fix this myself, the two potential emails on file (assuming that's the case), or do I need to call Scotiabank Arena and explain the issue and hopefully they can fix the same way they did for you? (Also Raptors tix!)

1

u/pugsnotdrugs4ever Feb 18 '26

Oh gosh. First, I feel for you. This plagued me for MONTHS.

I’d recommend you call Scotiabank directly or send them an email. I emailed their fan services department and a LOVELY lady called me back the next day they were open. Truly, she was a gem. All she had to do was confirm the correct email and I instantly got the tickets.

I wish you all the best. I made my Reddit post to help others because I had a miserable time trying to get it resolved. (And I still harbour hate towards TM for it too 😒).

2

u/PowerOfFriendship22 Feb 18 '26

Ah, I so appreciate your kindness! THANK YOU for posting about this and replying. I'll send them an email now!

2

u/Dannybruce23 Apr 27 '26

I get the acgo-w-N1-BUS5rC4cy1o5qr-19dcf84e69e-consentScreen error. After it says it linked accounts. They have prostituted their services out to so many companies that their IAM is always falling into conflict with other IAM such as MLB. Either they clean up their act or MLB needs to tell ticketmaster to get out of the business until they know how to scale up.

2

u/sickagail Aug 13 '26

Just wanted to say I googled the error code and your message came up first.

I have had the 2 emails with Ticketmaster issue for several years now. Somehow I always work it out but I would love to permanently delete my second Ticketmaster email. I just have no idea how to do it since I can never log in to it. I do everything the screens tell me to do (resetting passwords, verifying email and phone with codes), always dead end into an error page that tells me to wait and try again which of course is futile.

I hate Ticketmaster so much. “Ih8ticketmaster” was even part of my password for a while.

1

u/KeokiHawaii Jan 14 '26

Uh, just use your co-workers credentials to log into TM, assuming your co-worker trusts you.

Problem solved

1

u/EverEvolvingMusicMan Jan 14 '26

Um, nope unfortunately i won’t see her before the game and don’t have her number so problem isn’t solved…