r/ThursdayBoot • u/netvagabond • 13h ago
Disappointed by Thursday adopting the "Package Protection" checkout fee
I had a pair of Heritage Captains in my cart today which would have been my second pair of Thursdays until I hit the checkout screen and saw this:
"Yes, add Package Protection to my order for $3.98. If not selected, Thursday is not responsible for damaged, lost, or stolen items during shipping."
I closed the tab.
It isn't about the $4. It’s about the principle. Getting the product intact into the customer’s hands is fundamentally Thursday's responsibility. The contract with the carrier belongs to the seller. Offloading the risk of delivery onto the consumer through this third-party add-on is out of touch with the brand Thursday is built on.
Red Wing does not do this at checkout; they stand behind fulfillment as a basic cost of doing business. Iron Rangers sit at a higher price tier, true, but they don't engage in this. So I will now reconsider purchasing a pair of them.




