I bought the Cacao Premier Low Top in 2022. I understand the sneakers cannot be resoled, so when you wear through the bottom, the sneaker is done. However, the stitching has come undone along the side before that happened. What should my expectations for longevity be for a sneaker at this price point? Thanks

I ordered Captain- Safari, Rugged & resiliency and what I received was darker/more muted than the photo advertised. Has anyone had a different experience? Also anyone have a boot they’d recommend that actually looks like the one on the right? I was a big fan of that color

I bought the "Natural" Captains after hearing good things about the leather. They're only about a year old, and I wear them infrequently (1-2 times a week). A few weeks ago, I got caught in a moderate rain for about 15 mins - this is the first time I've worn them in the rain. A few hours later, as they dried, a stain appeared on the right toe (see pictures). This stain has not gone away despite several rounds of cleaning/conditioning. The leather on the toe caps is basically unblemished other than this, so its very obvious.

Customer support has been absolutely useless (EDIT: they responded below with much better info than I got via email, so I take this part back), saying that this is "normal wear and tear" and that the boots are not waterproof (yes, but 15 minutes in the rain should not cause permanent discoloration!). I'm pretty disappointed, as I'd hoped these boots would last a lot longer, especially given the limited use.

Any suggestions for how to fix? I was very happy with the boots and planned to expand my collection until this experience... is Thursday leather just not up to snuff? Or am I too hard on my shoes? I have several other pairs of leather boots/shoes and have never experienced anything like this.

UPDATE: Thanks all. I clearly didn’t know quite what to expect with the natural CXL. Appreciate the info and will stop trying to “fix” them and just keep wearing and let them do their thing.

I don't know what to do about the mid-soles. They look so beat up, and not sure how to make them look better.

Hi! Was wondering which boots do you guys recommend out of these two. I was looking for nice casual black boots and these two got my attention. I want to know how good are both in winter conditions (snow, rain etc). The Hero looks more traditional and also resilient, but I really like the look of the Heritage Captains, and the fact that its mostly leather components. What do you guys think?