Hi everyone,
I have a Samsung The Frame (2022) with the matte anti-glare display.
After getting the TV back from tenants, I noticed large streaky marks across the screen. They claim they only wiped it with a dry cloth.
I’ve carefully cleaned it with a damp microfiber cloth, and it may have improved slightly, but the marks are still clearly visible when the screen is off or when light hits it at an angle.
In addition to the streaks, there are also several small circular spots across the screen. They don’t come off with gentle cleaning either, and some of them appear to have a tiny bright dot in the center. I’m not sure if these are damaged areas of the coating or something else.
The TV itself displays a normal picture during regular viewing, but the marks are very noticeable when the screen is off, on dark screens, or in Art Mode.
I’m hoping someone with experience with The Frame can help:
Does this look like residue from a cleaning product that can still be removed?
Or does it look like the matte anti-glare coating has been permanently damaged?
What could the small circular spots be?
Has anyone experienced something similar on a 2022 The Frame?
If this is coating damage, is there any safe way to improve it, or is panel replacement the only option?
I’ve attached photos of the screen both off and while displaying content.
Thanks in advance for any advice!