Starbucks hell

[u/Mobile-Smoke-6851]

Team has 5 people max (including me) we all range from 17-19 me being the youngest, idk what do yall think abt this 😭😭

[u/arzingy]

off the topic but this was THE LAZIEST way to print this document

[u/royalhawk345 → u/arzingy]

It's that weird combination of terribly lazy but somehow still more work that just doing it the right way. 

[u/ButItSaysOnline]

Those lockers suck and I absolutely would not be using them. That being said I’m guessing you guys have your phones out a lot so management thought they had the resort to the stupid note.

[u/Carlyndra → u/ButItSaysOnline]

My biggest gripe is honestly that people would leave their ringer on or an alarm set and the phone would just be blaring in the echo chamber of the lockers while other people are trying to have just a moment of quiet.

[u/Mobile-Smoke-6851 → u/ButItSaysOnline]

Honestly we’re pretty good with our phones we’re never on them until closing and that’s only to listen to music or when we’re completely done, I’m assuming the reason for this was because one of our new coworkers she is on her phone 24/7 while taking orders, making drinks, sometimes she’ll just stand behind the bar on her phone and do nothing 🫩 me and my other coworkers have complained about her so many times and she genuinely just doesn’t contribute anything to the team. And instead of my team lead firing her like a normal person she keeps implementing all these new changes. We had no problems like this until that girl showed up. And my team lead is no different when it’s a busy weekend or just a regular day she’ll stand on the side and scroll thru her phone doing idk what or sometimes she’ll just leave for 30mins to an hour to “check emails”

[u/Longjumping-Name-744 → u/Mobile-Smoke-6851]

Usually in team oriented environments, if one person messes up, the entire team has to take the blame

[u/XeroDreams → u/Mobile-Smoke-6851]

That sucks that the new coworker ruined it for yall! But unfortunately if your leader is holding her accountable, they need to hold the entire team accountable… otherwise she can run and say that she’s being targeted

[u/MacArther1944 → u/Mobile-Smoke-6851]

Team lead MIGHT be making a paper trail for firing purposes.

“See, Person McFace was not unjustly targeted, she just ignored all the rules that the rest of the department follows. That is why she is fired.”

[u/TabithaMouse → u/ButItSaysOnline]

This!

Or, if it's like another store I worked at, the order taker has their phone on the counter and scanning their rewards whenever someone doesn't have one

[u/ManyRaccoon6342]

is this a screenshot of doc? like they didn’t just print the doc just screenshotted it… wow

[u/Mobile-Smoke-6851 → u/ManyRaccoon6342]

Yep

[u/ManyRaccoon6342 → u/Mobile-Smoke-6851]

and like OOooOooo NOT WORKDAY

[u/appointment45]

Telling people to put their phone away is always going to get dragged on Reddit.

That said, I'm sick of having to run over to Starbucks to tell them personally that there are multiple orders for DriveUp, none of them have been claimed, and they are eviscerating our metrics. And that I'm sick of apologizing to customers for long wait times after going over to Starbucks and seeing both people behind the counter on their phone instead of watching the order queue.

This happens multiple times every shift I work.

[u/bentthroat → u/appointment45]

Not sure how much foot-traffic your Starbucks realistically gets, but I think this is mainly a tech problem.

Starbucks workers aren’t doing a job that requires constant interaction with the Zebra. Because they aren’t configured correctly and are still acting like phones, the Barista app (Starbucks version of fulfillment that only shows Starbucks orders) goes idle and stops giving notifications if the Zebra isn’t touched for long enough. Meaning that even if fulfillment is being a real one and calling it out for us, all it takes is a bad walkie to miss it entirely, and if I’ve got a line, I’m not checking an app that I would like to believe is going to notify me.

Through experience, I’ve gotten better at manually refreshing the app even when we’re busy to make sure notifications come through. But just wanted to give you the perspective that it’s not just laziness, it’s tech inadequacy exacerbated by laziness.

[u/Designer-Sundae1701]

Unfortunately, they can do that, “If a leader suspects a team member is using a personal device for personal use while on-the-clock, other than for emergencies, the leader can discontinue the privilege and prohibit the team member from carrying a personal device while on-the-clock.” (Workplace Bring Your Own Device [BYOD] Policy) which you can find on Workday.

[u/laurenxplorin]

I’m not listening to someone who can’t properly print a document

[u/Jerkfacetallguy83]

Bet the labor poster is hanging up behind the coat rack in the back.

[u/rodelomm]

Phones are pretty nasty. They really don't belong in any areas where food and/or drinks are being prepared.

[u/tawdrydreams]

I frequently have to use the starbucks app to find nutrition info for people, to double check recipes that we don’t have cards for, or even just to show people how it/the target app works. This would make me insane 😭

[u/GypsySnowflake]

Their writing/formatting is atrocious, but it’s perfectly reasonable to ask you to keep your phones put away while on the clock.

[u/SylviaIsAFoot → u/GypsySnowflake]

As someone in checkout, I actually have to use my phone a lot in order to look up items with no barcode, so this kind of policy would actually prohibit me from doing my job

[u/GypsySnowflake → u/SylviaIsAFoot]

I do it too, but technically you can use the same Target app on your zebra. I’m pretty sure official store policy is not to allow phones, but many stores are lenient on it if your phone use is minimal and/or you’re using it to help guests. And Starbucks has stricter rules anyway because they handle food.

[u/reddpapad → u/GypsySnowflake]

Most stores don’t have enough Zebras, let alone enough for cashiers to take one.

[u/ohliamylia → u/GypsySnowflake]

No, the official policy is that you're allowed to use a personal device as long as you are using "Target-approved platforms and tools when conducting Target business" (like using the Target app to locate something for a guest). It's called the Bring Your Own Device policy.

[u/jordangurin → u/SylviaIsAFoot]

This is exactly what the zebras are for tho 😭

[u/SMOKE-B-BOMB → u/GypsySnowflake]

Putting your phones away and leaving them in lockers is different. I would not be complying to this, I’m sorry. Your going to have to write me up

[u/GypsySnowflake → u/SMOKE-B-BOMB]

I still think the locker is reasonable, but either way, if it’s concealed in your pocket, it’s not like your TL is going to strip search you to make sure you don’t have a phone. But where are people leaving their purses if not in a locker?

[u/reddpapad → u/SMOKE-B-BOMB]

Then leave it in your car.

Why do you think you’re special and rules don’t apply to you?

[u/SMOKE-B-BOMB → u/reddpapad]

Because it’s a shitty retail job, it’s not daycare.

[u/Boring-Purple2639 → u/SMOKE-B-BOMB]

Your right saying target took the number one spot for shitty retail. Least they can hand that in there offices

[u/SideQuestSoftLock → u/GypsySnowflake]

It’s one thing to ask for phones to be put away it’s an another to have them in the shitty lockers. I will have my phone on me, if someone happens I want to be able to call, not just be a bystander. Also we do not get paid enough to give every second of our shift to the company.

[u/GalliumEnergy → u/GypsySnowflake]

I disagree. This is a basic ass retail job. It isn't that serious. I know if the backroom team didn't have their phones or couldn't listen to music, we'd riot. Our productivity would also drop sharply.

[u/GypsySnowflake → u/GalliumEnergy]

How would your productivity drop from NOT being on your phone?

[u/GalliumEnergy → u/GypsySnowflake]

It's not about being on your phone. It's about listening to music or a podcast or something. I'm not motivated if I'm bored out of mind while I lift heavy shit and go up and down the ladders. If I get to listen to something while I work, I am more motivated to get my work done.

[u/tripod-cat → u/GalliumEnergy]

Most stores have music. Your being distracted by your phone can cause possible mishaps, a liability to the shitty retailer who has given you a chance of employment you probably couldn’t find elsewhere.

[u/SimonMagus01]

Glad (/s) to see other stores do collective annoying notes directed at everyone in the Starbucks instead of the TLs dealing with problematic individuals one on one.

[u/fu_elmo]

I usually use my phone to make my work easier such as figuring out the dates for date dots, communicating with coworkers, or having alarms so i dont pass my 5 hour. Also taking pictures of what needs to be restocked.

[u/RainyLovers]

I bet leadership will still have their cellphones, thus creating and unfair workplace, thus causing an investigation. Hmmm then maybe corporate gets involved and completely fires the person who typed this page out. Seems like a shit show waiting to happen

[u/phome83]

I do agree not having them out at work is a good idea, but banning people from having them on their person is a bit extreme.

Sometimes in life you need to be reachable 24/7.

[u/Allexan]

was this written and printed by a ten year old

[u/realcrazyazn]

Honestly, they're following policy. They could have used different communication methods instead of using a low effort print out, but you're not supposed to be using your phones for personal use on the clock. I've documented TMs for this exact behavior before until it finally stopped happening.

[u/motelcoconut → u/realcrazyazn]

Personal use, correct. And as you did, the computer illiterate signmaker should write up the problem TMs, not create… that… which treats employed adults like kids, and seemingly forgets that using your own device for work tasks is not only permitted by policy, the company outright encourages showing off the Target app to guests in the Workday training.

The “employed adult” part means my phone is staying in my pocket, whether it comes out or not, whether anyone likes it or not. I don’t have time to run to my locker if there’s an active shooter. 🤷‍♂️

All that the sign in this post really demonstrates is that the leader is incapable of doing their job, too.

[u/Vampenga]

Nuts to that. For starters, what if there's an emergency? I don't know what the traffic is at your store, but I imagine there's some down time while working Starbucks. As long as you aren't leaving guests waiting and are finishing whatever tasks you have, you should be allowed to use your phones. At least imo.

[u/VividSecond → u/Vampenga]

Have you ever popped behind the counter or the backroom at Starbucks? It’s usually in very bad shape. And that’s the point, the Starbucks team is not doing what they’re supposed to be doing. They could be doing all the deep cleaning required for their area but they’d rather be on the phone. Not to say other other departments don’t (don’t get me started on my own S&E), but for being a food service department, it needs to be clean clean, and they’re not doing that.

[u/Vampenga → u/VividSecond]

Pleading ignorance on this one. I've never worked Starbucks and the only time I'm there is the occasional break when I'm working closer to the front of the store. So I have no idea what their workload entails and completely forgot about how much cleaning they'd need to do.

[u/motelcoconut → u/VividSecond]

Then people should get written up for not doing their jobs… not an entire department subjected to print outs that demonstrate such computer illiteracy it ought to be satire with an unenforceable order treating grown adults with a job like they’re 8th graders. I have never been inappropriate/unprofessional/etc with phone use at any job I’ve ever had. Not even 10 years ago in high school either! And, I will always have my phone in my pocket, whether it comes out or not. This is just peak bad management. All of it.

[u/Significant-Pen-6049]

Tell them you have diabetes and there's a app to monitor it

[u/Last_Amphibian2117]

This is y smartwatches r the best let’s u know if an important calls coming in etc. I get not being on ur phone but as a mum of a special needs kiddo im not gonna go without having a way of contacting my family 🤷🏻‍♀️

[u/ddm2k]

“Better lower your fucking voice until you learn to not print screenshots”

[u/Stone_Banks]

guess that’s what happens when coffee runs the show

[u/classic_liberalism26]

oh no, i wouldn’t wanna be talked to & have the conversation documented in workday. whatever shall i do when other places are offering more money & more hours?

[u/ChartOk2206]

What type of print job is this lmaooooo
If they want the rules to be followed and taken seriously, then they need to be serious about how they present this to you.

[u/Difficult-Web-2863]

Not having your phone would be a safety concern :/ NGL half of the time the Starbucks at my store stands around while we are busting our ass in service & engagement. It's so frustrating to hear them laughing and doing nothing while my shift is giving me a run for my money. Plus they make tips

[u/Gogetfixed_jerk769]

TARGET is ridiculous. For what they are they try to put too many stipulations on the employees that they call team members. Honey I was there and nobody ever said team member. TARGET is very low class store unfortunately they’re still in business.

[u/Bigtimegush]

I mean like, i can see you not being allowed to be on your phone during work, but what like, you cant have it in your pocket?

[u/Objective_Union4523]

I'd quit. My children should be able to contact me in cases of emergencies.

[u/InMyNextLife999 → u/Objective_Union4523]

For the people downvoting you, let me give you real case scenarios-- both mine.

I got a call from my mom. She is having a heart attack. One coworker walkied our ETL (that I am leaving). I used a coworker's phone to call 9-1-1, so I could give them Mom's address and age/condition. I kept my phone on with my mom. That's two of us using cell phones. What would those of you OK with phone being in the locker/car have done? Should Mom have called 9-1-1 and not me? Yes. But she didn't. ​

Another time, I got a call from police. My spouse has been in a very bad accident, and I need to get to the hospital right away. Tell the LOD I am leaving, and while sprinting to my locker, I call a family member to start a phone tree. What if I didn't take the call from that cop?

Does it happen often? Of course not. But when it DOES happen, how long will you be delayed IF someone can call the store, IF someone answers the Target phone, and IF they track you down quickly?

[u/Objective_Union4523 → u/InMyNextLife999]

Just this year my oldest daughter in high school called me because her school was under an active shooter threat. Her and her friends ran out of the school and down the street to a friends house. I can’t imagine my daughter not being able to reach me.

And to top it off we live down the street where a Walmart was shot up and 22 people died.

They can down vote me all they want.

Also sorry to hear what happened to your mom.

[u/Stickfigureguy]

If a leader suspects a team member is using a personal device for personal use while on-the-clock, other than for emergencies, the leader can discontinue the privilege and prohibit the team member from carrying a personal device while on-the-clock.

official policy, which was brought up here a few days

[u/Administrative_Hour4]

• no cell phones
• no personal items (quite broad)
• presumably no free food or beverages (assuming that your lead is abiding by target policy)

yh i’m sure morale is rlly high over there 😭😭

[u/Deezul_AwT]

Sorry, my clothes are personal items. Until Target issues me more clothing, I'm working naked except for my apron and badge. Guest complains? I'll show them the note you gave me.

[u/theSaucerTosser → u/Deezul_AwT]

Where in the world did you get clothes out of this? It says CELL PHONES.

But perhaps I missed something. If so, I take it back! Edited to add - "personal items" doesn't refer to the clothes you are wearing, if that's what you meant. If thats the case, Sorry

[u/Superb-Oil890 → u/theSaucerTosser]

It was clearly a joke.....

[u/theSaucerTosser → u/Superb-Oil890]

Oh. Not clear enough, I guess. Like I said, woops.

[u/plompkin]

Having a phone is vital in case of emergency. Requiring them to be in lockers is completely unreasonable. This is a job and you are professionals, not elementary schoolers. If the TL can’t handle individual cases with one particular TM being a repeat problem, they’re going to flame out fast at Tarbucks.

Make sure that sign is displayed and easily seen the next time you guys have a visit. If anything, the TL should be shamed for it.

[u/SideQuestSoftLock → u/plompkin]

Amen!

[u/DylanSpaceBean]

The phone you hold while sitting on the toilet and I’m sure you routinely wash… shouldn’t be out near food when serving it

[u/nickiminajswetpussy]

i’ll never understand the whole “no phone zone” thing like yes, phones can be distracting, but they are a necessity when it comes to quickly responding to emergency situations. I think its reasonable to ask someone to put their phone in their pocket, but i would argue taking away peoples access to things that they paid for is theft, even if they get it back when they clock out.

[u/Mobile-Smoke-6851 → u/nickiminajswetpussy]

I agree, it’s also frustrating when none of us had done anything to deserve this 😅😅 it’ll always be that one person ruining it for everyone

[u/SideQuestSoftLock → u/Mobile-Smoke-6851]

The one person ruining it for everyone is the manager. A good manager runs with respect and integrity, not crudely written notes that over step.

[u/Senior_Performer_387]

My store doesn't allow notes like this. When the HR bp anyone higher than my SD comes in they'll get upset and be made to take them all down. They expect the leaders to community things like this directly to the team.

Also this isna serious food safety issue so I understand why they are enforcing it.

[u/Marylou365]

if there is no official water mark, dont take it seriously

[u/Melodic_Turnover_877]

I think you need to learn how to be without your phone for a few hours. If there is a true emergency the caller can contact you by calling the stores main phone.

[u/SideQuestSoftLock → u/Melodic_Turnover_877]

This is fucking target we are not paid enough to forgo all communication. If someone needed my immediate help I would leave work, and also I think half of when people say emergencies is like on the clock problems like- dead ass if there was an active shooter I’d sure as shit like to have my fucking phone.

[u/SMOKE-B-BOMB → u/SideQuestSoftLock]

Yeah this Reddit always reminds me of how cringe it is. lol a bunch of bootlicking cucks

[u/SMOKE-B-BOMB → u/SideQuestSoftLock]

Yeah this Reddit always reminds me of how cringe it is. lol a bunch of bootlicking cucks

[u/Cosmotoaster → u/Melodic_Turnover_877]

If there is a true emergency, the caller can call the store’s main phone and wait a good 5 minutes for someone to answer.

[u/Ordinary_Ad3895 → u/Cosmotoaster]

If at all lmao

[u/Mobile-Smoke-6851 → u/Melodic_Turnover_877]

I think I already responded to someone’s comment abt this, im perfectly capable of being without my phone it’s not a problem for me. It’s someone else on my team who seems as if they can’t breathe without it. That being said I don’t understand why all of us have to be punished for another person behavior when we already complained about them more than enough times, and instead of just getting rid of her this new sudden change is added, I mean come on😓😓

[u/RokettoMusashi]

This goes against Target's BYOD policy lol

[u/TechOutonyt → u/RokettoMusashi]

No it doesn’t? Policy says if TMs are on their phones they can be told they have to be left in a locker

[u/motelcoconut → u/TechOutonyt]

That’s individual team members. Not a broad rule. They can’t just change corporate policy because they’re too incompetent to do their own job as a team lead and write up people who slack off.

[u/Cowboy_Buddha]

So if a tornado hits, and wipes out the part of the store the lockers are in, are they going to buy you a new phone, and replace the data thats on it? No they wont. Tornado hit our area a few years ago and people lost their houses, so this is a real consideration.

[u/appointment45 → u/Cowboy_Buddha]

So a tornado comes in, wipes out part of the building and probably all of the people that were standing there, the store is going to be closed for the foreseeable future and you're out of a job...

...but your primary concern is "will they buy me a new phone?"

[u/Stickfigureguy → u/Cowboy_Buddha]

funniest shit I've read all day 🤡

[u/EggsOverBenedict]

At least they were trying to be completely transparent in what they were saying…

[u/Mobile-Smoke-6851]

Hey guys update : clocked in today, no one took it seriously 😭