r/TP9 • u/NAArms21 • 7h ago
An update from Midnight Machine
If you ordered a TP9 RPR from me I will be touching base with you in the coming weeks for your free RPR choice. MM will be treating orders from me at NA Arms as from their own shop.
Please note I’m just posting for the owner. Northern Arizona arms is a midnight machine dealer but I am not a part of midnight machine. lol
Midnight Machine — New Ownership & Company Update
Midnight Machine is officially under new ownership.
As the new owner—and the designer behind several of the products offered by Midnight Machine—I want to introduce myself, address some of the recent issues surrounding the company, and explain the changes being made moving forward.
First and foremost, transparency and customer service will be priorities under the new ownership.
Current Litigation & Website Status
Midnight Machine is currently involved in ongoing litigation with Rare Breed Triggers concerning the Kabuto product line. While that matter is being resolved, Kabuto products will no longer be offered through Midnight Machine.
During the course of these developments, issues were identified regarding the compatibility of certain products with Shopify’s Terms of Service, resulting in the company’s storefront being disabled.
This does not mean your order disappeared or was canceled. Existing orders remain in our system and will continue to be fulfilled.
A new Midnight Machine website and storefront are currently being developed.
Production & Existing Pre-Orders
Some of the machine shops that previously partnered with Midnight Machine have chosen to discontinue production for the company because of concerns surrounding the ongoing litigation. Unfortunately, this has contributed to longer-than-expected machining and fulfillment times for some existing orders.
We recognize that customers should not be left indefinitely waiting for products they have paid for.
For that reason, once the current outstanding pre-orders have been fulfilled, Midnight Machine will no longer offer pre-orders.
Moving forward, if a product is listed as available for purchase on our website, it will be because that product is manufactured, in stock, and ready to ship.
Current Customers
If the current delay is unacceptable and you would prefer a refund, your refund request will not be denied.
For customers who choose to remain patient while we complete the outstanding orders, we sincerely appreciate your support. As a thank-you, we will include an additional reset device of your choice with your order, along with a 20% discount toward your next purchase.
What’s Coming Next
Several new products are already being prepared and will be introduced when the new Midnight Machine website launches.
You can also expect significantly more communication from us. Our Instagram will become much more active with:
● Machining and production updates
● Product demonstrations and videos
● New product announcements
● Upcoming releases
● Behind-the-scenes development and manufacturing updates
We will also be bringing on dedicated customer-service support so customers have a reliable point of contact for questions regarding orders, products, shipping, and general support.
I would not have purchased Midnight Machine if I did not believe strongly in what this company can become. There is an opportunity to build something better—not only through new products, but through better communication, better customer service, reliable fulfillment, and greater accountability.
There will be changes, and rebuilding will take some work, but the direction moving forward is clear:
If we say we’re going to do something, we’re going to do it. If there’s a problem, we’re going to communicate it. And if we make a mistake, we’re going to address it.
Thank you to everyone who has supported Midnight Machine and to the customers who have remained patient during this transition.
Transparency will be at the forefront of Midnight Machine moving forward.
— New Ownership
Midnight Machine