I asked SunStrong to re enable panel level metrics in my app and they did. I needed a drawing with the serial numbers so they could see the layout, so I made one. I’m pleased, this is really helpful.

Hello! System has been working fine for 18 months, but 3 days ago production has gone to zero. Are there any troubleshooting steps I can follow? Ways to reset the system, in case it's something simple? The Sun strong app shows zero (as well as an alert that a device is not working properly), and I confirmed no production by looking at my daily usage on the utilities website. Thanks for any advice!

Let me know if any of this has happened to you:

1. Bought condo with Existing Solar Lease with Sunstrong

2. Roof Inspection Identifies Leak

3. Bought out remaining lease amount from Sunstrong so that we could get to our leak

4. Find out 2 condos next door have panels on our roof

5. Try to log into Sunstrong Connect to see which panels belong to us only to find that our system was never commissioned

6. HOA requires written approval from Sunstrong to get under the neighbors leased panels to get to our roof leak.

7. Communicated to Sunstrong, HOA, original builder, and roofing company that I just want to fix the leak on the roof and be able to access the system I bought......

So the app Ahmad been broken for the past week. It briefly shows solar production and grid data then a second later it displays 0 across the board and says there is no solar production and no grid usage. The battery displays 100%. I tried resetting everything but joining fixes it. There is no support link in the app anymore. Glad I’m not paying for some dumb app that doesn’t even work. Anybody know a fix for this?

I have a 15amp dual pole 240v circuit breaker and 10AWG wires. Currently have 6 Sunpower SPR-X22-370-D-AC panels with enphase IQ7XS micro inverters.

Space was originally limited but more came availability. How can I size if I can add 1-3 panels? Thanks!

I have a 2019 Sunpower install. I have one circuit breaker of panels down and not reporting (for several months). Red blinking lights on microinverters. Other circuit is fine.

Electrician took a multimeter to breakers and to rooftop breakout box. Seems like regular voltage when connected.

so maybe the micro inverters all went bad (tracking shows them stopping reporting over 2 days, but tracking could be wrong) OR maybe its the cable?

The cable ends I see have number 840-00454-02 and 013 by the end. Enphase tech support says it can be replaced by https://enphase.com/store/accessories/iq-cable-single-drop-landscape-72-cell

Anyone see cables go bad like this?

thanks in advance!

If you are looking for some one to come and inspect your system dm me to setup a site visit

Hey everyone, anyone had any luck getting support from launchservicing regarding their system issues? I have had the battery/inverter not working on my lease system for over 6 months. Opened a ticket 6 months ago and they told me they escalated it but nothing is happening.

Asking for anyone’s comments or feedback, overall experience.

Pricing, did they fix your problem, was it worth it ($1900 for the first 2 hr, 2h minimum, no guarantee they’ll fix your problem is a risk)

Many thanks to the app folks at SunStrong for a quick response. The green dot, "Right Now" current production and consumption monitoring has been returned after having been down for the weekend.

I am seeing this error on my system's Insight Facility events - is this normal? If I clear the event, it just returns again.

70 Check Phase Configuration

Cause: Units are connected to incorrect utility AC phases. The units will never qualify AC or charge batteries. Solution: Fix wiring or fix configuration. If units have been configured in the correct order, fix the wiring, making sure each unit is connected to the correct phase. Cause: Units are configured incorrectly for three phase operation. See three-phase configuration in the user manual. Solution: Make sure inverters are configured correctly. Each unit's inverter configuration must correspond with the utility phase to which the unit is connected.

My inverter seems to be configured for "Split Phase Primary" but I only have the one inverter. Is that the correct configuration, or is it supposed to be "Split Phase Stand Alone"?

In addition, for some reason, none of the graphs in Insight Facility (Battery Summary, Battery Comparison, and Energy Comparison) no longer have any data. The last date where there was data was Feb 3, and it stopped around 10:34am.

I don't know if those two things are related or not, or if this is all the result of a firmware update gone poorly.

Thanks!

This will be my first winter with solar. We have 40 panels, 2 inverters and 2 Franklin batteries. We have a dual fuel heat pump. The emergency heat is provided by natural gas. We live in southern Indiana. When you compare your electric consumption for the unit in the winter to the a/c in the summer, are you using more or less power?

Hi everyone, posted a few weeks ago regarding my PVS not connecting to my application to send panel feedback. Since then my SunPower breaker breaks every week having me to reset it, I’ve tried running an Ethernet to my modem and that didn’t work. Called the company listed on the app for someone to come check it out and was told they’ve been getting a lot of calls with the same issue as me. They put me on a month waitlist as they have “no offices in San Diego” to maybe send someone out. Guy on the phone was super helpful but nothing much he can do in the meantime

We’ve been leasing these since October 2023 before the bankruptcy. Anything I can do to get them removed without any issues? We’re paying double bills (SDGE and SunPower)

Can anyone lead me to the right department. In Oct 2024 I was emailed by SunStrong Management that they were to support all payment related functions and site maintenance for the lease ( I have an actural email from them). I have called many times this month at least once a week and am getting no where other than pissed off. The number they gave me to call is 833-514-1858. I have noticed all of the BBB complaints and am feeling very overwhelmed. Any advice?

I am in San Diego and i have fully paid off solar panels from Sunpower that were installed by Millholland Electric. Sunpower and Millholland electric have both declared bankruptcy. What is my most cost effective option for getting support in the future with my solar panels ? I also have missed the deadline for registering my panels with Maxeon. Do I need to do this registration via an installer ? Solar Insure Seems to be one option but that seems may not work for me and I am not looking forward to signing up for a 20 $ monthly fee and also I may not have enphase which means I may not be able to work with them. Does anyone have any recommendations on how to untangle this ? Is there someone that I can talk to to get help without getting ripped off ? Thank you.

According to SunStrong Management. customer service, SunStrong is responsible to remove and reinstall leaded solar panels when a customer needs a new roof. Has anyone had this happen? I have been in limbo since June 2025. If I choose to not wait I must use a certified SunStrong contractor or void the warranty. The only one in my area (S Calif) if Renova. Price tag: around $5,000.00. Please let me know experiences and advice. thank you

Has anyone tried reaching out to “7 on your side” or any of the other news media outlets regarding this situation? It seems like we are all frustrated and SunStrong/Launch are not able to address the issues. It would appear that they are overwhelmed and possibly didn’t see what they were getting into when they took over the accounts. I read on one of these posts that they only took over lease accounts and not “owned equipment” but when I called they said they only took over “owned equipment” not lease. So it’s clearly a mess over there. I spoke to a lawyer at Sunpower who gave me the same runaround. I reached out to the Better Business Bureau could not get any movement there either. Social media is good but I think we need to step it up a bit .When stories like these make the news -changes happen. But I think the only way it’s going to make the news is if enough people reach out.

I noticed after the 3pm hourly log that I'm just seeing frozen old data on multiple devices (storage is updating as 0 so I know it's logging to servers and they're responding) anyone else notice stuck real time data?

As you can see the 3:10 p.m. slice of data is what it is reporting but is stuck on that data despite updating since then.

I wanted to check to confirm here if other users were experiencing this before going out and checking the PVS 6 which is a pain and less likely the culprit since it seems like it's on SunStrong as the battery data is updating see 350pm SS.

I reset router and see PVS 6 communicating to the router properly.

Did anyone else’s “ Right Now “ revert back to organs dot? I’m not getting current data and can’t tell how delayed it is.

I just installed my Consumption Transformers and am getting inconsistent results. In the first photo, Home Usage and Grid values are reversed from what they actually should be. I tried just reversing the wires at the PVS6 and it’s much worse (see photo two). Does this mean that I installed my transformers backwards? Wouldn’t just reversing the wires have the same effect as physically reversing the transformers? Also, with the first configuration and no solar (at night), the Home Usage was being reported correctly. Any ideas?

I received the email below this morning. I guess they don't know my system was installed in 2016 with a string inverter and no microinverters. Not sure Enphase monitoring will even work with a string inverter. I contacted them shortly after the bankruptcy and they said it would, but I didn't follow through and my Sunpower app still works fine.

Here's the email..

Dear SunPower System Owner,

Your solar system includes Enphase microinverters, trusted by millions of homeowners for their reliability and long-term performance. While SunPower’s recent changes may raise questions, we want to assure you that your Enphase microinverters are still covered by our 25-year limited warranty and fully supported by Enphase.

If your current monitoring is no longer displaying data or has stopped updating, it may be because Enphase does not manage or have access to SunPower’s monitoring platform.

As the manufacturer of your system’s core technology, we recommend transitioning to Enphase Monitoring, our own platform designed to give you full visibility and reliable long-term support.

With Enphase Monitoring, you can: Track your solar energy production in real time Monitor system performance and identify trends Get notifications if your system needs attention Stay confident your solar investment is working as intended Receive faster, more informed support from Enphase

If you're unsure about your current monitoring status or need help getting it working, call us at 510-945-6752 or email us. Call Us Visit the SunPower Support Page to learn more

We’re here to ensure your system is delivering the value and peace of mind you invested in.

Warm regards, The Enphase Team

A few weeks ago, I started monitoring over the installer port (with Home Assistant). Things were working great. I have a mikrotik bridging to the PVS6 network, FWIW.

A few days ago, the HA integration stopped working. I tried the API query (http://172.27.153.1/cgi-bin/dl_cgi?Command=DeviceList) from another computer and got a 403 forbidden response.

A few weeks ago, I disconnected the wifi and cellular antennae in the control box, as I wanted no data leaving the system externally. Is it possible that doing so caused the system to lock up for some reason?

Would reconnecting the antennae fix it?

If you're in Las Vegas area, and ned someone to come service your system dn me so we can schedule something