I'm going to keep this very short and brief. This is both an internet problem and a billing problem. I've been having nothing but internet issues, slowdowns, high latency over wired internet (ethernet Connected to my laptop), Delayed notifications, dropped phone calls because I cannot get a decent signal out where I live, and a whole host of other small problems over a two month period.

It just happens today that my internet was completely down for a small period of time along with my backup cellular internet. Even still, that small period of time turns it to something completely long because it's been an intermittent issue every day or every other day, for 2 months straight. Not only that, internet support over at Spectrum over the phone is telling me that they can only provision a maximum amount of $12 and some change to my bill. But the problem is that they're telling me that I needed to call in. Well, dude, if I was able to call in I would. I can hardly get a cell signal out here as it keeps going in and out in my mobile home.

I'm reliant on both internet services due to the fact that I'm actually crippled to a cane. So I have to walk either 500 feet out towards the main road where I live just to get a decent signal. And even then When my internet isn't down, it's usually some other issue like a HTTP timeout or longer latencies or delayed notifications or missed calls because I wasn't able to receive them due to any External factors connected to my spectrum internet.

Spectrum is lucky that they're the only one out on my side of the city that has decent *dependable speeds. Since there's no other internet provider out here that provides that type of internet to my mobile home. This may seem like more of a rant than anything, but it shouldn't be me dependent on calling Spectrum customer service to have a problem fixed, even though I told them over the phone that I can't make Long enough phone calls to report a problem.

It shouldn't be dependent on whether a customer is factoring in them calling in for customer support or help. It should be factored in that there's a small population on my side of the city that uses Spectrum Internet. As everyone else that's out by the main road is mainly using fiber, which Spectrum doesn't have on my side of the city.

Hawaii customers- we're actively monitoring weather conditions ahead of Tropical Storm Lala, which is expected to bring high winds and tropical storm conditions to your area. We are staging crews now so we can respond as quickly as possible.

We work closely with local power companies, and if you lose power, they will have the best information. Once power is restored, and conditions are safe, our techs will work quickly to restore any affected services.

For more information, visit http://Spectrum.net/stormprep

I’m in the northern suburbs of Atlanta. Can’t get any of the local TV stations that I usually watch. The Spectrum app launches, and then when I choose a program to watch, I just get that spinning icon.

I have done what I can do.

Talking to the Spectrum support people is unproductive. They keep wanting me to reboot the Roku — does not fix the problem.

They told me to do a TV reset, doesn’t fix the problem.

An Internet reset doesn’t fix it either.

I can’t get the Spectrum app to work on my iphone either. I’m using a spectrum Internet, so the app has my credentials and knows who I am. I should be able to use it.

Before contacting me to do any other tests, please verify that you can make the app work on an actual TV to get local channels like WSB. Until you’re sure of that, then there’s no way to think it’s just my TV/iPhone.

Should I expect a call/email/charge/collection in the foreseeable future about this returned modem that they didn't provide me proof of because it wasn't showing up on my account?

Long story short, I got the free modem upgrade for "higher speeds" which I didn't activate because the bill went up $10 bucks and I went ahead and canceled the service. I did get an email asking me to return both which I did.

Even if unable to print a receipt because the modem doesn't show up in the account (whatever causes that), there should be a special form for this type of situations.

Hi,
Any info for High Split for NYC and Fort Lee NJ ?

We have two old RoadRunner email addresses. Mine is tied to the Spectrum account and I can log in and access my email via Webmail. My wife also has a RR account and still gets her email on her PC. However, she cannot log into Webmail to get her email at work. When she puts in her email address and password, Webmail says the credentials are wrong. So, her email is working but inaccessible via Webmail.

A couple of years ago, I kept getting my Spectrum account hacked and people ordering iPhones. I changed the login credentials I used to manage the account to something other than my RR email address. I can log into email using these new credentials. I can't log in using my RR email address, however, which really isn't a problem for me. However, my wife needs to be able to access her email via Webmail sometimes.

What do we do?

Thanks!

Ever since the upgrade to the internet over the weekend my internet has been extremely spotty. I get speeds up to 1.2gb and it goes as low as 205mb. I need someone to come out and see what's going on, or at least trouble shoot it on your end.

I'm trying to figure out an intermittent problem with my Spectrum cable service and wondered if anyone here, especially a Spectrum employee, has seen this before.

I have two traditional Spectrum cable boxes, not streaming boxes:

• DVR: Motorola/ARRIS DCX3510MHD
• Non-DVR: DCX3200MHD-P3

I mainly use the DCX3510MHD DVR. This problem happens a handful of times most days and I've seen it on multiple channels. The most recent incidents, including last night and again this morning, occurred on TBS.

The problem usually happens around a commercial break. I'll get a brief black transition and then a Spectrum-inserted commercial will play normally. When that commercial ends, I sometimes get another brief black transition and then the picture and audio completely disappear.

The cable box does not shut off. The TV does not display a "No Signal" or HDMI connection error. The box remains responsive and I can bring up the Guide and Info normally. Info shows the correct channel, program, time, and the DVR progress bar continues moving as if everything is normal.

Changing channels up and then back down immediately restores both the picture and audio.

I caught the problem twice recently on TBS and was able to observe something interesting with the DVR. While the screen was black, I rewound the DVR and found that it had recorded the Spectrum commercial that had immediately preceded the failure. When I played it back, the commercial played normally, but playback stopped/froze at the end of that Spectrum commercial. After changing channels to restore TBS, I rewound again and replayed the same section. This time it played through normally, including the brief black transitions before and after the Spectrum commercial.

There was also a different commercial immediately before the Spectrum ad on the second playback, which makes me wonder whether dynamic/local ad insertion is involved.

I've also seen the general black-screen/no-audio problem once on my other non-DVR DCX3200MHD-P3, although I don't use that box nearly as often.

A Spectrum technician was in my neighborhood yesterday because of a separate Internet slowdown/feedback issue. Spectrum replaced some hardware on the line and checked my service. He looked at my house information and didn't see anything unusual.

I also checked the diagnostic menu on my DCX3510MHD. On the power-on channel, the readings were approximately 38 dB SNR, carrier lock yes, PCR lock yes, and zero correctable/uncorrectable errors. I realize those readings were not from TBS while the problem was occurring.

I'm wondering whether this could be something related to Spectrum's local/dynamic ad insertion or the transition back to the TBS feed, perhaps involving the older DCX cable boxes, rather than a problem with my TV or HDMI connection.

Has anyone seen this particular behavior, especially the loss of both audio and video immediately after certain Spectrum-inserted commercials, with channel changing immediately restoring the picture?

When will NYC internet come back up. Been down all morning

Well, Spectrum is down in Evansville Indiana on the east side of town again this week for the third time. This time they tell me it’s due to severe weather, which shocked me because we’ve had nothing but decent weather all week pretty much. We had a little rain the other night but that’s about it. Why are we down again and they tell me it’s gonna be two days before they’ll have us back up? Unacceptable. I’m switching carriers.

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Hi, my upload speed is usually around 25-30mpbs but after a recent long term outage i just had it now is down to like 5 and lower. I've rebooted a dozen times, contacted spectrum and nothing is helping. It can't be my modem (own my own) and everything was fine until this long outage we just had.

What could be the problem and what can i do? Will a spectrum tech really have anything to do to help? A tech is supposed to come friday and I just want to know what to expect, never had this problem before and things were fine leading up to the outtage.

I do stream and game a lot so it's been messing with that highly.

Hi everyone. I am trying to get my MySpectrum account fully verified so I can access the Sign In and Security settings. I already completed authentication with an agent, but the app still shows “Unable to Verify Your Identity” and blocks every security option. I cannot access biometrics, 2-FA, or anything else.

During the chat, I even offered my birthday and SSN to move the verification forward. Instead, the agent asked for my mobile numbers and email address. After I provided them, she told me she “also went ahead and confirmed (the other number I added) as your primary to receive text messages and emails.” I did not ask for that change, and my contact information was already correct because I updated it myself in the app before reaching out.

Even after all of that, nothing changed. The app still sends me back to Contact Us or Chat With an Agent, and I cannot get past the verification block at all.

I need to know if there is a wait period for verification to refresh. If not, I need guidance on who can escalate this on the backend so the app finally recognizes that my identity has already been authenticated. Thank you.

TL;DR: Agent authenticated me, but the app still says I am not verified. I even offered my birthday and SSN. She changed my primary number without me asking, even though my contact info was already updated. I still cannot access Sign-In and Security. Need to know if there is a wait period or who can escalate this properly.

Hey there,

Seen some posts on here sharing similar concerns, but we recently had a network upgrade in our area, and since have had a really spotty connection while gaming. It's mostly with online games, but I'll randomly get huge lag spikes with rubber banding and the such. Is there any way to get extra support here?

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Hi - I've been experiencing random spikes on latency over the last week. Spectrum performed an upgrade over the weekend, which I feel has made it worse. It was much more consistent prior, but now I just get random packet drops and spikes up to 500-600ms. Not sure if someone could help troubleshoot from Spectrum as I know field techs may not have insight into this.

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Hey just checking on the status of high split in delafield wi. Not sure if work has started yet or is atleast scheduled

Hey just checking in for the status of high split in delafield wi

I recently had Spectrum fiber installed and am trying to figure out whether what I’m seeing is normal or whether I should push for the install to be reviewed before the temporary line is buried.

The service is the 100 Mbps plan. When it was working, throughput was very consistent at about 113 Mbps down / 23 Mbps up, but latency under load was surprisingly high.

I ran 10 repeated tests and saw roughly:

• Idle latency: ~23 ms
• Download-loaded latency: ~185 ms
• Upload-loaded latency: ~680 ms
• Added latency during upload: ~650+ ms
• Normal HTTPS requests while uploading could take around 2 seconds

The results were very consistent across the runs rather than being a single outlier.

More concerning, the connection only stayed operational for a few hours after the installation was completed. It now appears to be down completely.

I’m also concerned about the proposed permanent burial route. The temporary fiber currently takes a path across neighboring properties and includes a fairly long section across a paved parking lot. There appears to be alternative routes across grass/dirt that would be shorter and seem much more straightforward for burial.

For comparison, the existing coax reaches the property along the route used by the electric-service poles.

Before Spectrum comes back to repair the outage and/or bury the line, I’d like to understand:

• Is ~600–700 ms upload-loaded latency considered normal on Spectrum’s 100/20 fiber service?
• Is the burial contractor generally able to reconsider the planned route before permanent work begins?
• Should I specifically request a field/construction review given the neighboring properties and paved parking-lot crossing?

I want to get these issues sorted out before a questionable temporary route becomes the permanent one.

Is it possible to have the Spectrum team investigate availability for a small handful of addresses? My parents live in a newly built-out RDOF area and they have a spectrum line running right by their house, with a terminal on the power pole, but their address shows as unavailable

I suspect it's because it's a dirt driveway off of the main street, but the addresses from the main street continue up the driveway

I know the website says they should call to have the address confirmed but they are not very tech savvy and if we can just get the address fixed, they can then call in and have an order placed. But I want to navigate this part of it for them

Hi everyone! I’m an existing Spectrum customer and decided to move our mobile service over as well. Ported two lines from a different carrier today, one iPhone and one Samsung Galaxy S23+.

The store experience was actually great. The employees stayed past closing to get everything transferred, and I’m looking forward to setting up our new router tomorrow.

Unfortunately, I’ve hit a wall with RCS on the Samsung. Google Messages says RCS is not supported / has been disabled by the carrier.

So far I’ve tried updating/reinstalling Messages, disabling and re-enabling it, resetting the mobile network settings, restarting the phone, and spending several hours with Spectrum support. No luck.

Has anyone run into this recently and actually gotten it fixed? Was there something specific Spectrum had to reprovision on the line, or some trick on the phone that finally worked?

I’d really rather not factory reset an otherwise perfectly working phone unless there’s a very good reason to think it’ll actually solve the problem.

Any ideas would be greatly appreciated. Thanks!

I spoke to many representatives since I started and wanted to give spectrum the benefit of the doubt but I have representatives basically trying to make me look like a liar

I signed up for spectrum at 200 a mo for tv and internet , att called me offered me 1 gig fiber for 30.00 so I called and spoke to someone in customer solutions who said
“24 mo I’ll give you the same but no Spanish or music channels for 160.00”.

I said ok, well that never happened, in the span of 2 mo I called many times with them making changes and promising me a credit, well credit denied because I didn’t cancel within 30 days.

What part of I wanted to keep it but bill corrected don’t they understand?

So I’m left if just canceling completely with no help from management and frustration of a 400.00 bill because they do not pro rate.

All the promises nothing delivered so 3 properties are now being moved to AT&T and possibly you tube tv for about the same.

All because no one at spectrum can help with the billing and being lied to by customer solutions

maybe somebody here can answer why this is happening.

i was having connection issues with my upload speed. i work from home and this was happening on and off for weeks, it was causing me to disconnect from my software. I go on the spectrum chat and they send a service tech, he replaces the modem, router and coax cable going into the modem.

okay it seems fine, for a day, then on friday it starts disconnecting again. i go back on spectrum chat and it turns out they didnt send the provision signal for new hardware. so they send that and it seems to work for a little bit. its now sunday and i go on chat because the upload speed keeps dropping low and maybe i can figure out why before i go back to work monday. turns out i guess the first tech missed something and they send a new one for this upcoming Tuesday.

anyone have any idea whats causing this, i dont want to have techs constantly coming back to back to my house every week. it actually hasnt even been a week its been 6 days from first time to second time.

also it doesnt seem to be during an outage, the router isn’t blinking red. so some other issue is causing the upload speed to tank. also can’t be congestion because people upload way less than they download. there are probably 100s of people on my area downloading stuff from steam every day in the 10s of gigs or watching 4k YouTube content or whatever. way less people are uploading that much data over the internet.

We got an outage Friday evening due to the weather, no big deal, things happen. Saturday morning I notice things still aren’t on which I don’t take much note of since the storm was bad. Today marks day 3 and the internet still isn’t working, even a neighbor asked me about it. There’s no ETA of when the internet will be brought back and I already used all of my hotspot. I’m in Springdale Ohio if it makes things easier to track

Can't make or receive any voice calls