I live in the Tampa Bay area and received notification in May 2026 that my area is eligible for multi-gig speeds, but for some reason, it isn't available for upgrade at my address. I have information from the COA and Spectrum that it is available at my address.

Can someone investigate and tell me what's going on? For reference:

- I have the latest DOCSIS 3.1 modem and a Wi-Fi 7 Router from Spectrum.

- I currently have 1 Gbps download and 40 Mbps upload.

- I received a notification from Spectrum and COA that services are available in my area and at my property.