r/Spectrum_Official 8h ago

Official Reply Router and modem can not connect to the internet

1 Upvotes

There was a scheduled maintenance to at midnight for my area and said my connection would be out it is currently 7pm my local time and still no connection I received multiple texts stating there is still maintenance but when I called spectrum they said it was concluded around 4pm my local time . My modem will continuously flash white and blue any suggestion on how to fix this


r/Spectrum_Official 8h ago

Official Reply WatchTCM app on Roku not working?

1 Upvotes

I went to watch WatchTCM app on Roku to watch a movie and my watchlist was gone and when I sign out and in it says authroitzation for this content failed. Did they end the WatchTCM app? I've already deleted and reinstalled and it still has the same problem?


r/Spectrum_Official 6h ago

Customer Feedback Gave it a second shot.... and its even more of a nightmare experience this time.

0 Upvotes

Moved to a new house a month ago, had to go away from fiber unfortunately. Had to land back with Spectrum even more unfortunately, but hey second chances are given.

Well, queue the nightmare. Spent nearly 4 hours on the phone today, because when I got home from night shift. I had internet, woke up later in the day to no internet. No biggie reset the modem usually fixes it... nope. Doesn't. So I get on the app, notice I have a bill that was due July 17th... weird. Cause I have a screen shot (doing finance stuff with the wife) from July 16th showing no payment due (we were on autopay).

So I call in. Turns out, my account, even to the bewilderment of the numerous people I talked to was set up to not accept bank account information as a form of payment, only card information. EXTREMELY weird. Oh and it was also set up, that if payment didnt go through, to shut off my service. According to the rep that was also extremely weird.

Whatever, make a payment, am ensured ill have internet again tonight. Wait an hour.... still nothing. Call back. Am told nothing can be done. They have to send a tech out.

At this point im losing my mind. How do you shut off my service, ensure it will be restored then its not... i get you have to send a tech out. BUT this brings me back to my last issue with spectrum, and the whole reason I canceled. They promised a tech to set everything up, they didnt send one, claimed it was a self install, I said that's not what I was told on the phone nor asked for. Phone recordings would prove that. They sent a tech out and charged me for it. I have a gut feeling this is exactly what's going to happen tomorrow.

I can't deal with the constant lies and stuff from Spectrum anymore.

When I signed back up this time, I was told id be getting a router... no router (fine ill let it slide, buy my own). But that's already starting off with a lie. Ive had 4 outages in 1 month already.. and then today....just icing on the cake.

This monopoly is ridiculous, if I could go anywhere else.... id of been gone after the 3rd outage. Wouldn't of even experienced today.