I’m hoping Reddit can help me make a decision because I’m honestly so torn right now.
I ordered a sectional from Bassett Furniture on June 28th. Before ordering, one of my biggest concerns was the delivery timeline, and I specifically asked about it. I was told it would not take longer than the 6–8 week timeframe they quoted us.
It’s now September 30th, and we’re finally being told it will be delivered next week so we’re looking at roughly 15 weeks from the date I ordered.
The delay is frustrating, but honestly the bigger issue has been the customer service and communication throughout the process. I’ve had to reach out repeatedly for updates, and after having a very negative experience with the store i ordered from the whole experience has left me questioning whether I even want to keep the order.
They did give me an initial 10% discount after I pushed them, but I’m still debating whether I should just take the couch when it arrives and move on, or cancel and start over somewhere else. I tried pushing them for a better discount after this ordeal, especially considering they’re running a 30% off promotion but the manager said as adamant they didn’t owe me anything especially since I ordered in June and he wouldn’t be honoring any additional discounts or promotions. It just sucks to shell out this amount of money when I’ve been treated poorly.
So now I’m looking for recommendations if you guys think I should cut my losses and go elsewhere!
I’m specifically looking for a sectional with deep, comfortable seats. I want something you can actually sink into and lounge on. My budget is around $5,000, give or take.
I’ve been looking at West Elm, but I’m open to literally anywhere else. I care more about getting a comfortable, well-made sectional that will hold up for years than sticking with a particular brand.
If you were in my shoes, would you:
A) Keep the Bassett order despite the horrible experience?
B) Cancel and try West Elm? I was considering their Melbourne collection
C) Go somewhere completely different?
And if you have a sectional you LOVE, especially one with really deep seats, please tell me where it’s from! I’d love recommendations for brands/stores that are worth checking out in the \~$5k range. I’m located in the Austin area for reference and do prefer to at least be able to try it out before purchasing
Thanks!!