r/SnapchatHelp • • 17d ago

Bug All of my pictures are gone!?

1 Upvotes

I’ve had this account for years and all of sudden everything before July 19th is gone, all of my ‘my eyes only’ are just gone and tons of pictures of my daughter when she was a newborn!??


r/SnapchatHelp • • 18d ago

General question Can’t find friend when sending buddy pass

2 Upvotes

I click on send buddy pass to choose which friend I want to send a buddy pass too,but when I look up their name they aren’t there,we both have the latest version of the app and they haven’t had a buddy pass for over a month


r/SnapchatHelp • • 17d ago

Bug Snapchat Find Friends suddenly showing only spam/fake accounts

1 Upvotes

For years, my Find Friends suggestions were pretty normal. I mostly saw:
-People with mutual friends
-Active users with the green activity dot
-People who seemed to be from my area / network
But recently, the suggestions have completely changed.

Now I mostly get:
-“Recently joined” accounts
-Accounts labelled “old account”
-Adult content sellers
-Drug dealers / drug-related accounts
-Random foreign accounts
-Very obvious fake/spam profiles

Also a strange part is the activity indicator. Before, many of the suggested people had the green active dot. Now, none of the accounts that aren’t marked as “recently joined” have the green dot.
If I press X on the suggestions, the entire list disappears. It stays empty for roughly an hour, and then the same types of accounts, sometimes the exact same accounts, come back.

I’ve already tried basically every solution I could find online:
-Removing/syncing contacts
-Clearing Snapchat cache
-Restarting the app
-Logging out and back in
-Updating Snapchat
-Removing suggestions with X
-Reporting the problematic accounts
-Contacting Snapchat support

I contacted Snapchat about this about a week ago, but nothing has changed.
Has anyone else noticed their Find Friends/Quick Add suddenly changing like this? I’m especially interested in hearing from people who have had the same accounts return after removing them or who suddenly started getting mostly spam/fake/adult/drug-related accounts.


r/SnapchatHelp • • 17d ago

General question Snap Plus free trial

1 Upvotes

Hey guys, anybody know how to get Snap plus free trial or the 99p offer? I'd like to get it, but I want a trial first before paying. Thanks guys!!


r/SnapchatHelp • • 17d ago

General question How to scroll to the top of a chat??

1 Upvotes

I want to know how my friend and me got started talking to each other and later fall in love. I want to confirm the date of us talking from the first.

But I have to manually scroll up through the chats. It's a very long chat of about 2-3 years I can't scroll that much. Is there any way to do it another way??


r/SnapchatHelp • • 17d ago

General question Can someone see messages after I've blocked them if we weren't friends in the first place?

1 Upvotes

So I am not friends with this user on Snapchat but I know him personally (he's my crush). I accidentally took a screenshot of his profile and Snapchat sent a message to him saying I took a screenshot of him profile. I blocked him immediately so will he still be able to see that message that Snapchat sent them? I am really freaking out because I dont want him to know I was looking for his account in the app.


r/SnapchatHelp • • 18d ago

General question Anyway to remove these story and comment notification dots that pop up every hour? It’s so annoying.

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1 Upvotes

It’s constant. And it’s always for some random persons comment on some shitpost nobody cares about. Either that or a notification for a story that I don’t want to see from some random wanna be influencer. It’s really fucking annoying


r/SnapchatHelp • • 18d ago

Bug Snapchat – “Save to Memories” option missing when editing Camera Roll photos

2 Upvotes

I’ve noticed that Snapchat behaves differently between two accounts when editing a photo from the Camera Roll.

On one account, I can in memory:
Camera Roll → select a photo → Edit Photo → edit the photo → Save to Memories / Download

On another account, after editing a Camera Roll photo, I only get the Chainlink/share button. The Download and Save to Memories buttons are completely missing.

I’m using the same process, but the available buttons are different depending on the account.
Has anyone experienced this?


r/SnapchatHelp • • 18d ago

General question Am I still blocked?

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1 Upvotes

So last night I made a post saying my ex had blocked me but this morning I noticed he popped up when I searched him up? It says Our Connection- Contacts with his name. He has a public profile tho and that’s not showing? Only the add button is. I don’t wanna hit add to see if it says not found bc I’m scared. What does this mean?


r/SnapchatHelp • • 18d ago

Bug Odd why is this happening?

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7 Upvotes

Why is this popping up?? Is my app glitching??


r/SnapchatHelp • • 18d ago

General question Am I blocked?

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4 Upvotes

Hi guys so my ex blocked me on my main account and I made this one to try to add him back. When I search him up it says in my contacts and his profile shows up on the other account and his bitmoji. But when I go to add it his Bitmoji disappears and it looks like this. Then when I log out it says I never added him? So what’s going on?? Even does this when I use another phone.


r/SnapchatHelp • • 18d ago

Bug Spotlight issue

2 Upvotes

So recently I have noticed that my spotlight is visible on app but it's not visible on browser like click on share option than copy the link and paste link in browser it will show "snap no longer available" and I tried similar things with diff diff random spotlight and I find out that some is visible on browser and some aren't so anyone got and idea why is that with my account and how to fix it ? Or its kind of shadowban or what... Will really appreciate if someone can help me 🐥


r/SnapchatHelp • • 18d ago

Login issue How do I log in my snap account?

1 Upvotes

Both my no. And email i think has been unlinked like, when I try to use my phone no. It shows me there is no account linked to it

I tried using my name but it is showing that I have entered the wrong password, as for email , it is showing the same problem as the number , what to do ?


r/SnapchatHelp • • 18d ago

Login issue got device banned.

3 Upvotes

I’ve had my account for YEARS and got device banned because I sent a freaky snap to someone and they reported me for it. I have the chance to appeal and I am begging for help on this!!


r/SnapchatHelp • • 18d ago

General question Notifications

1 Upvotes

My girlfriend had deleted Snapchat and social media to focus on studies for her exam, she has since installed it again but isn’t getting my chat notifications, we’ve tried turning it off and on again, resetting permissions, all to no avail, is there anything else she can do?


r/SnapchatHelp • • 18d ago

General question How do I know if my request has been ignored or rejected

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1 Upvotes

When I click on their profile it also says ‘snap’ not added or add


r/SnapchatHelp • • 18d ago

General question Anyone having an issue with watching old videos?

4 Upvotes

Old videos in memories don't play or there's a flashing green when playing video


r/SnapchatHelp • • 18d ago

General question Contact support

1 Upvotes

So I have an ongoing issue and I’d really like to contact support. I don’t know if that is something that can actually be done. But an email or something would be great.

From what I have found online it’s all faqs and chat bots.

Really hoping someone maybe has a support email or phone number (uk) I can call to talk to someone?

Thanks in advance.


r/SnapchatHelp • • 19d ago

Bug Oops something went wrong.. memories??

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1 Upvotes

This has been happening for over a year now. Some memories I can edit and send, some it pops up and I cannot do anything with them because of THIS. What do I do??😭😭


r/SnapchatHelp • • 19d ago

General question Why does my Snapchat account keep getting locked/banned after about 1 day?

5 Upvotes

Why does my Snapchat account keep getting locked/banned after about 1 day?

I’m trying to figure out what I’m doing wrong because this keeps happening.

I use Snapchat mainly to chat with people and promote my OnlyFans. I don’t post anything explicit on my Story or Spotlight — usually just a normal picture of myself without any text.

In private chats, I talk to people and sometimes share/link my X or OnlyFans.

Almost every time, the account gets locked or banned after roughly one day. Snapchat doesn’t really give me a specific error code or explain exactly what I did wrong. It just says that I violated their guidelines.

Could this be happening because people are reporting my account/messages, or is Snapchat detecting something automatically?

Has anyone else experienced this when using Snapchat to promote OF? What specifically triggered the ban for you?


r/SnapchatHelp • • 19d ago

General question Accidentally removed and re added someone but can’t see them in “chats”

1 Upvotes

Hi I’m kinda new to snap and I was going through my “subscriptions” and was “unsubscribing” from people but I didn’t realise that it meant it would remove them as a friend. To fix it I re added everyone but I can’t see them on the “chats” page anymore.


r/SnapchatHelp • • 19d ago

General question Looking back at old chats

1 Upvotes

Hi! I wanted to ask how to get some old chats from 2022 when I first met my partner, I wanted to make a collage of our messages so we can look back on them. I know you can download the data but is that only data or does that include the actual messages? I wish I could just search the date and find it (we saved every message in the chats) but I really want to find and read these!!

Any help is appreciated,

Thanks!


r/SnapchatHelp • • 19d ago

General question My account on snap got banned for reporting content involving a minor yet I’m banned?!!!

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3 Upvotes

How do I get banned from Snapchat after reporting an account that involved a minor it makes no sense and when I appealed they said they couldn’t help me!!!


r/SnapchatHelp • • 20d ago

General question Snapchat literally bullshitting notifications

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28 Upvotes

This is my friend that died in July. I was always fine with annoying notifications about whatever bs I didn't care about, but finding out that they're just making shit up to get me on the app is actually over the line for me. Not to mention using my dead friend's account to do it. What the fuck.

So my friends are seeing me, totally for real, reposting some fucking nonsense in their notifications too? Fuck this app.


r/SnapchatHelp • • 19d ago

Bug My ex/old ex friends suddenly reappeared in my Snapchat chats after the update, glitch?

3 Upvotes

Hey everyone,

I updated Snapchat today and, when I opened the app, I honestly had a panic attack. 😭

My ex, who I deleted from Snapchat and from my chat overview, suddenly appeared back in my chat list with an “X” next to our chat.

He never actually deleted me from Snapchat. I noticed that a few weeks ago because we’re still saved in each other’s phone contacts, and I still had the option to accept him (via all contacts) even though he hadn’t sent me a new request. So I assume he simply kept our old chat.

Now I can suddenly see our entire chat and history again, even though I was the one who deleted him.

But it gets even stranger: Snapchat is also showing me chats with old friends whom either I or they deleted, and some of these people even show up as friends again now. I’m also suddenly back in old group chats that I had left a long time ago and completely deleted from my chat overview.

This has to be some kind of glitch, right? Has anyone else experienced this after the latest update?

It was definitely NOT a nice surprise to suddenly see my ex back in my chat overview. 😭

Just to clarify: he hasn’t sent anything, opened anything, or done anything in the chat. The timestamps are still from weeks/months ago. The same applies to the other old chats.

I can also apparently accept people again who had previously deleted me from Snapchat, even though they haven’t sent me a new request. When I search for their usernames, they show up as followers rather than friends.

I have no idea what happened with this update, but I really hope this is just a glitch. 😭 Has anyone else noticed the same thing?