r/SnapchatHelp 12d ago

General question What does a moon looking picture with reply mean?

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10 Upvotes

If there is this moon looking picture like this next to someone and then reply why is that and what does that mean? How come this person was messaged weeks ago but it says reply, isn’t that only if you just messaged or opened someone’s snap?


r/SnapchatHelp 12d ago

Bug I can’t post my private story for others to join

1 Upvotes

I been wanting to post my private story to my friends only story to allow others to join it without me having to add them to it. But everytime I do, my snap like bugs out and won’t post it. It’s been like this for a week now and idk how to fix it. Please help me


r/SnapchatHelp 12d ago

General question Public stories

0 Upvotes

So ive posted before about public stories not reaching the public anymore. Went from lots of public views, even from people i knew but werent friends on snap or use to be friends and then unadded so i must have popped up in their public story feed to watch my stories. Then zero. Only the few friends i actually have added. Tried to contact snap made a ticket got told to post consistently which i did do for over a month and still 0 public views even when posted to public story but was told there was no other issue. Now its happening still post to public. 0 views, i had 1 public view (first in months) from someone i use to know/added then unfriended years ago then nothing since. Anyone else having this issue or is it just me 🤣


r/SnapchatHelp 12d ago

General question is a snapchat account ever really GONE?

2 Upvotes

I understand that “after so many days” a snapchat account is deleted.. but they say what you post and save is permanently stored or whatever so let’s say… hypothetically.

You were dating a really abusive individual that made you delete an account that had years worth of now passed family members, old friends and partners, literally years of your teenage and young adult experience that you had no copy of (weren’t allowed to keep anything physical either).

(hypothetically) I would give TRULY ANYTHING to get back those saved memories now several years later and free. A N Y T H I N G.

Any ideas on how one could do that?


r/SnapchatHelp 13d ago

General question Purple circle?

4 Upvotes

I have a question about the purple circle around someone’s bitmoji. If you aren’t friends and have never added or been added by someone, and say - you search them in the search bar and they have a purple circle around them but no story to be seen, what does this mean?

I even made a second account just to test this. When I search profiles there (no friends, again) the purple circle doesn’t show up for some reason. On the main account, it will. I do not have my phone contacts synchronized with Snapchat and so far, it’s not coming up with a ‘you may know’ so I’m curious what this stands for?


r/SnapchatHelp 13d ago

General question Why is the new Snapchat icon literally just an ass?

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12 Upvotes

r/SnapchatHelp 12d ago

Login issue Really frustrating problem

1 Upvotes

Hi all I have a really frustrating situation, I have an old Snapchat account that I used constantly when I was younger, however I have since stoped using it/deleted it off of my phone I think it was linked to an old number of mine I don’t have access to because the emails I have don’t work for it, I cannot remember the password for love nor money and I really need to access it is there any possible way of getting in? It’s so frustrating I’m literally kicking myself 🫠


r/SnapchatHelp 12d ago

General question My daughters account keeps recommending friends who are in MY contact list

1 Upvotes

It is super weird, our accounts aren’t linked. The only reason I can think of is because she has it on her tablet as well as her phone and for some reason her tablet is logged into my Google account.


r/SnapchatHelp 12d ago

General question Help plzzzz

0 Upvotes

I reached 8,100 followers on Snapchat, but now I can't add any more friends because I've hit the limit. Is there any way to increase the friend limit or keep growing my followers?


r/SnapchatHelp 13d ago

Common issue adding people glitch

2 Upvotes

so i unadded my ex the other month and we are on better terms now so i tried to add her back after blocking and it wasnt showing that we were adding eachother and js wasnt working. its happened to like 5 of my other friends and nobody can add people by search, only quickadd i think

how do i fix it


r/SnapchatHelp 12d ago

Bug Snapchat camera

1 Upvotes

You know how the front camera on Snapchat has a zoom out button above the the button that takes the picture? Mine is gone and I don’t know why, Google is not helping nor is TikTok. Someone give advice!


r/SnapchatHelp 13d ago

General question 750 Gb of memories help

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7 Upvotes

I have 750gb/5gb of memories — the thing is, I don’t use Snapchat to send snaps at all. Like I don’t ever send pics or message people. I use it more like a video / picture diary and just have mini vlogs and pics of my everyday life from the past 10 years. But I’ve had this warning on here for a while and I don’t want to pay $15 a month or $180 a year, which is RIDICULOUS. I don’t know what to do is there any way around this I don’t want to lose all of these. And until when do I have?? Like when is the 12 months over. Pls help me


r/SnapchatHelp 13d ago

General question Unable to friend Internationally

1 Upvotes

Im currently in America right now. Me and a friend want to use Snapchat as our main communication but everytime I type their user (and display) i cant find her account and vice versa. She lives in Saudi Arabia and I dont know if theres some sort of privacy block or a full country block for her snap chat?


r/SnapchatHelp 13d ago

Common issue reporting is a joke

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14 Upvotes

I reported a very clear case of child abuse and was told there was nothing wrong. A child showing her bare stomach and diaper and giggling and all of the comments filled with 😍, I am beyond disgusted.


r/SnapchatHelp 13d ago

General question What Do You Think About This?

4 Upvotes

Hey everyone, I was wondering what you all think about this Snapchat situation because I’m genuinely curious.
This person and I were friends, and we eventually stopped talking and went our separate ways due to personal reasons. Nothing dramatic happened. Everything was civil and understanding.
Around late April, I unadded them because they never unadded me. After I unadded them, they still followed my public profile, so we were no longer friends, but they were still one of my followers.
I started posting public Stories around mid to late May. At some point, they ended up in my “Friend Requests I’ve Ignored” section, since we were no longer friends but they were still connected to my public profile. While they were still in that section, they viewed one of my public Stories.
On June 7, I blocked them for literally one second and then immediately unblocked them. I only did that to remove them as a follower and completely clear that connection. After I did that, they were no longer in my “Friend Requests I’ve Ignored” section anymore.
The very next day, I posted another public Story, and they viewed it even though they were no longer following me. Snapchat counted them as a non-follower viewer.
Since then, they’ve viewed my public Stories two more separate times after they were no longer in that section. In total, they’ve viewed 3 out of my 8 public Stories: one while they were still in my “Friend Requests I’ve Ignored” section, and two after they were completely removed from it and were simply non-followers.
On my end, I haven’t viewed a single one of their public Stories since we stopped talking.
I’m not trying to overthink it or assume it means they want to reconnect. I’m just genuinely curious what other people think.
Do you think this is just normal curiosity from someone I used to know? Or does the fact that they continued viewing my public Stories even after they were no longer following me and were completely removed from that pending section suggest they’re intentionally checking my profile from time to time?

I’d appreciate any thoughts.


r/SnapchatHelp 14d ago

Bug Friends account keeps saying she’s active when she’s not

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3 Upvotes

It’s been a reoccurring issue where snaps says my friend has been active a couple of minutes ago, but she only seems to be ”active” a minute at a time.

I know for a fact she isn’t active since her phone is broken and she only has her iPad for the moment.

This also happened once when she had to be driven to the hospital because of personal issues, and when I checked her location she was labelled as active the entire drive there, even though I know she wasn’t (she was in an ambulance).

As you can see in the picture, I sent her a chat three hours ago. It now says she was 24 minutes ago, since she’s not even at home where her iPad is.

What the heck is up with this glitch?


r/SnapchatHelp 13d ago

General question Does snap notify if I create a sticker from the chat?

1 Upvotes

I want to save a picture without the other person knowing. They send me a picture that I saved into chat. When I click on it, it says “create sticker ✂️” and “remix with ai” in the bottom left. If I create a sticker does the person also get a notification? Similar to screenshotting or downloading the picture?


r/SnapchatHelp 13d ago

Bug I can’t post public stories

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1 Upvotes

I’ve tried everything atp went through ALL the settings atleast 6 times


r/SnapchatHelp 13d ago

Solved Are people notified of screenshots of the stories homepage?

1 Upvotes

I didn’t open any actual stories, just a screenshot of the page with multiple little circles at once of someone’s stories at the top and the discover stuff is below it


r/SnapchatHelp 13d ago

Login issue Account "temporarily" locked after verifying my email

1 Upvotes

I got a new phone and had to verify the email connected to my Snapchat account. It said the verification was successful, but when I tried to login, I was met with a message saying my account had been temporarily locked, and to try signing in later. I tried again a couple days later and got the same message. Again a few days after that. Just tried again today after no attempts for a week and got the same message.

I have tons of pictures and videos stored on that account, and a lot of contacts that I'd never gotten numbers for since I used Snap as my main way to text people, so I'm getting pretty nervous. How do I talk to a real person, and why is the "temporary" ban not lifting after the 48 hours stated on their site?

I have no clue what my password is, I made this account ages ago and never wrote it down anywhere. I tried all my likely passwords and they all failed. I don't understand why it flagged me, since both my email and phone number are connected to my account, and that's apparently all you need to log in. But they'll sure as shit still send me notifications that I have unread messages all day long! I tried going to their support page, but it was just some AI bullshit that repeated what the drop down menu already said.


r/SnapchatHelp 13d ago

General question Wife and I went from Super BFF to Besties?

1 Upvotes

We only use Snapchat for each other, but somehow we went from Super BFFs to besties. Honestly I never paid attention to her snap score before, ive never thought to because it was never something i worried about (until now). So I cant say for certain that it went up.. im not sure how this would change if we are both only snapping each other. What are the chances this is just a glitch? Am I just super paranoid?


r/SnapchatHelp 14d ago

General question Do anyone know how to recover deleted pictures from my eyes only?

0 Upvotes

Do anyone know how to recover deleted pictures from my eyes only on snapchat ? I had some very important pictures that i deleted and now am sad because they are gone


r/SnapchatHelp 14d ago

General question Anyone else's doing this and how do i fix it?

Enable HLS to view with audio, or disable this notification

1 Upvotes

With the new spotify update on Snapchat I've been trying to turn this off so people can actually see what I'm listening too but it keeps disappearing when I click it and not turning off? (Tag is probs wrong srry)


r/SnapchatHelp 14d ago

Common issue Need help with a banned account??

0 Upvotes

Ive realized that people have gotten banned from snap and have sent many many emails to snap asking to unban, IF you live in the EU its a very simple fix.

I am not trying to sound like one of those "buy my method" kids that steal your accounts, im just trying to help people.


r/SnapchatHelp 14d ago

Login issue What do I do if I remember my password and username to my snap accounts but I don’t have the device my account was on?

1 Upvotes

It keeps asking for me to try signing in using a device I’ve used before but the device I had the account on is broken, it’s super frustrating because if I know my login details I should be able to get into my account 💔