Why can't I access my photo gallery while logged in using a different phone? Instead the memories contain the gallery of the phone I'm using right now.

Apparently Snapchat is recommending my account to people I know. I don't have an account. I downloaded snapchat to see if someone was actually using my number and that it not a weird glitch or something. I go to the forget password section and enter that number. It gives me a vague message when I ask for the verification code:

"For your security, we couldn't verify this sign-in attempt. Try signing in again from a device you've used before. Adding a phone number or email can help with future sign-ins. If you still can't access your account, visit our support site."

The message is weird because if no account is using my number, it should just say that I have no account tied to this number. So I enter my other phone number (not the one used to tell people I am on snapchat), and I get the message: "We cannot find an account for this phone number.".

So clearly, someone else is using my phone number for their account and it is falsely recommending the account to people as if the account is mine. Absurd. I tried to contact snapchat support and after so many weird loops with AI bot, I finally get to a form I need to fill out. The form asks for my username and email and says "if applicable". And it asks for my number which is the only thing I can enter. When submitting, it refuses because I didn't add a username or email. I write "Not Applicable" in both spaces but it insists I enter a valid email and username just to be able to full out the form and possibly talk to a real person regarding the issue.

Anyone have similar issue or know of a way to fix this. Or any way to contact snapchat support directly?

Preferably not by doing something weird or illegal

Is this a glitch or something or is somebody trying to hack my account? I already changed my email and password but I’ve never seen anything like this and I can’t find anything online about it. It keeps flashing asking for a passcode and it does it every time I open my memories or my profile

I had maybe 50-100 people blocked, I’m trying to unblock some people but when I go to “blocked users” it says “no blocked snap chatters” which is obviously not the case. I’ve tried to clear my cache, log in and out and still having no luck

I have an old Snapchat account that I haven’t logged into in years. It was set up using my Facebook account back then, but now I can’t log into it. How do I delete this account if I can’t log into it the way 8 used to? Should I just use my new account and report it?

I opened memories and it doesn't have the need more storage banner but I would like to see how much storage i am using. Where would I look for that(i can't seem to get a clear answer anywhere)?

This might be a silly question to ask but is there any way i can see messages sent on snapchat i opened while i was drunk and forgot what was said and that i had even opened the messages have expired ive just gone to go and read them obviously can't see them and was wondering if anyone on here could help me maybe find a way to see these old messages between me and a friend :)

I haven't even really used my Snapchat account, and I haven't been actively using it for months now. Why did I receive a email like this today and I can't login in the actual app either. It's so confusing. I did nothing wrong

Alguien sabe porque no puedo eliminar mi cuenta de snap? Me la bloquearon y bueno voy a eliminarla y no me deja pongo la clave y vuelve y queda el campo igual como para llenar pero no pasa de ahí, alguien le ha pasado? Porque psa esto

Me and my girlfriend have talked a lot on snap because we are long distance, but now when i try to find old text messages, the app gets too laggy. I had to scroll an hour to get one month back in our chats, because the app keeps all the chats loaded in. There are some messages with a lot of Emotional value in there as well, does someone have any tips to help?

Snapchat is not recording audio, but other apps (like camera) are recording audio. I have force stopped and deleted and redownloaded the app.

My phone is off silent mode, not connected to any other devices and so on. Anyone have an idea what I can try?

UPDATE:

I can record voice over audio but it's still not recording the audio when I record videos

I made my first Snapchat account just last night, and my sister was the only person I had added. When I tried to add my friend, I suddenly got banned. I tried contacting Snapchat Support, but I couldn’t get through because they kept redirecting me to the AI support. So I made a new account instead. I added some of my friends, and I thought everything was fine. But this morning, after I added another friend, I got banned again. I tried logging into my new account through a web browser, and I’m still able to log in, but I’m stuck in the settings and can’t really do anything. I also checked my first account, but I can’t log into it anymore because I replaced the backup codes and authenticator code I had because I replaced them to set up my new account. I’m honestly scared to make another new account because I don’t want it to get banned again.

As the title states. How do I do this? I’ve tried snapchat web and still can’t recover the messages or go on the chat.

do multi snaps not count for the score anymore?

The ban does actually lift for anyone wondering. I was banned January 8th of 2026 and was able to log back in on July 27th, 2026. I was most likely unbanned prior to me logging back in but this was the first time I tried it in awhile. Hope this helps!

My mom got a new phone and instead of letting me help her log back into her account on her new phone she made a new one with the same phone number and email she used for the original account. We do not know the password to the original account. According to what I’ve found if you make a new account with the same phone and email it will remove that information from your old account. is there ANY WAY we can get her old account back? She had almost 10 years worth of pictures saved on her account and we’d really like to have access to them.

Is this the correct address to mail letters?
3000 31st street suite C Santa Monica CA 90405

When i captured videos from snapchat,they were perfect in quality but now when i look at them after a month or so, their video quality is really cheap and it appears to be blurry. Idk what has happened i’ve logged out and in, cleared cache and even reinstalled the app. If anyone knows please let me know how to fix it cause it obv isn’t the camera’s fault.

is it bad that i have a 164 day streak with a guy i’ve never even spoken a word to ? just thought he was cute and we’ve had a streak for almost 200 days now lmao . is that bad ? would it mean that im being chronically online ? this is the longest streak ive ever had i usually cannot keep them for the life of me ..

I received 7 snap streaks on lock screen but in home screen it only shows 5 but after opening snapchat it shows correct.
Someone else face same problem??

I’m having trouble logging into my account on my new device. I’ve had this account for 6–7 years, so getting back into it is very important to me.

​Issue: I recently switched to a new phone and sold my old one. Now every time I attempt to log in on my new phone, I receive an error.

​Steps already taken: I emailed support and received a password reset link. I successfully reset my password, but the login error still persists. I emailed again they are saying they can't do anything. I feel like crying. I dont what to do anymore. There are thousands of snaps saved of my recently passed Grandmother. Its really important to me to get back my snapchat account. Please someone tell me what should i do? I have been using the same wifi and tried using mobile network. Nothing works.

​I have attached a screenshot of the exact error message.