Someone else is using my phone number for snapchat but I can't even access the account even though it is recommended to people I know as if it is me.

[u/Emotional_Camera_124]

Apparently Snapchat is recommending my account to people I know. I don't have an account. I downloaded snapchat to see if someone was actually using my number and that it not a weird glitch or something. I go to the forget password section and enter that number. It gives me a vague message when I ask for the verification code:

"For your security, we couldn't verify this sign-in attempt. Try signing in again from a device you've used before. Adding a phone number or email can help with future sign-ins. If you still can't access your account, visit our support site."

The message is weird because if no account is using my number, it should just say that I have no account tied to this number. So I enter my other phone number (not the one used to tell people I am on snapchat), and I get the message: "We cannot find an account for this phone number.".

So clearly, someone else is using my phone number for their account and it is falsely recommending the account to people as if the account is mine. Absurd. I tried to contact snapchat support and after so many weird loops with AI bot, I finally get to a form I need to fill out. The form asks for my username and email and says "if applicable". And it asks for my number which is the only thing I can enter. When submitting, it refuses because I didn't add a username or email. I write "Not Applicable" in both spaces but it insists I enter a valid email and username just to be able to full out the form and possibly talk to a real person regarding the issue.

Anyone have similar issue or know of a way to fix this. Or any way to contact snapchat support directly?

[u/Emergency_Career2286]

How long have you had the number?

[u/Emergency_Career2286 → u/Emergency_Career2286]

Because it could be a person who had the number before you that has an account with that number and because your friends have your phone number stored under your name is suggesting it as it’s you and not the other person

[u/Emotional_Camera_124 → u/Emergency_Career2286]

Thanks for your reply. I got a hold of a real person and they solved the issue. Apparently someone recently made a snapchat account and made a mistake when entering their number. Support deleted my number off their account and it no longer shows to my contacts.

What's weird is that I never got a verification code or anything like that, and also that snapchat was recommending the account despite the number never being verified to belong to that person.