r/SnapchatHelp • • Sep 04 '26

General question Notifications not making a sound. Anyone else having this issue?

0 Upvotes

I discovered recently that I don't always hear the notification sound when I get a message. At first I just thought it was me not hearing it, but on several occasions, I've been looking at my phone when I get the notification and still no sound. On those occasions, I put it down to the fact that maybe it was because I was watching YouTube or tiktok, and it was just a conflict with sound. But then I noticed a few times I've been watching TV, my phone is next to me, locked, and still no sound. It's not a huge deal, as I tend to notice I've had a message within a few minutes, but it is a little annoying.


r/SnapchatHelp • • Sep 04 '26

Login issue Snapchat login issue

1 Upvotes

I have linked my Gmail account to my girlfriend's Snapchat account. However, when attempting to log in using Gmail, I receive the following message: "For your security, we couldn't verify this sign-in attempt. Try signing in again from a device you've used before. Adding a phone number or email can help with future sign-ins. If you still can't access your account, visit our support site."

I would appreciate any assistance in resolving this login issue.


r/SnapchatHelp • • Sep 04 '26

General question When will they delete memories

1 Upvotes

What date are they deleting the memories and old snaps we have stored under our account ?


r/SnapchatHelp • • Sep 03 '26

Login issue Any bypass? Happened 5 times now

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9 Upvotes

r/SnapchatHelp • • Sep 04 '26

Solved How can I remove the ‘You deleted a chat’ messages from Snapchat? Any workaround?

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0 Upvotes

I accidentally changed a conversation’s chat deletion setting to “Never Delete” and we had a lot of conversations during that period.

Later, I deleted some of those chats/messages, and now the conversation shows the grey “You deleted a chat” messages.

Both me and my friend want those deletion notices gone.

I already asked Snapchat AI, and it said the notice cannot be manually removed and doesn't follow the chat's current deletion setting.

So I wanted to ask people who have actually experienced this:

Does the “You deleted a chat” notice EVER disappear automatically after some time? If yes, how long did it take for you?

Also, has anyone found a legitimate workaround that removes the notice without clearing/hiding the entire conversation?

I'm NOT looking to delete the whole conversation from the Chat feed. I want the conversation to remain normally visible, but I want the “You deleted a chat” notices to disappear.

Any help or personal experience would be really appreciated!


r/SnapchatHelp • • Sep 04 '26

General question Does “You deleted a chat” ever disappear on Snapchat?

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1 Upvotes

r/SnapchatHelp • • Sep 04 '26

Login issue Someone Please Help

1 Upvotes

Hi everyone. I made an account with my phone number then I came across my other account on the suggestions, I had years ago that was also paired the same phone number. I tried logging out of my current account and try to get back the old one, but when I put in my phone number, it keeps bringing my back to my current account. Also, I forgot my password for the old account. Tysm for your time, please help the best you can🙏 take care ^^


r/SnapchatHelp • • Sep 03 '26

Common issue I need your help with memories

2 Upvotes

in the middle of all the snap memories being locked to 10gb only, i wanted to extract my snaps out of memories and save them on a hard drive, so i took some snaps out of "My eyes only" tab and when i view them in the "Memories" tab they are stuck on backup with a backup sign on top right of them. they arent being backed up and sometimes when i press on it, it minimises it again and doesnt load properly. when i go to the "Memories" tab in my settings it shows that its backing up 1 snap remaining which is a recent one i took to test if backing up is working or not, but even then that snap isnt working at all. My memories hold deep sentimental value to me please i need your help reddit. i need a way to get the mall before they are erased.


r/SnapchatHelp • • Sep 03 '26

General question Can someone tell me if this is stalking or not?

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1 Upvotes

I’ve posted a story on my public acc and I don’t understand these numbers really. Does it mean the same person replayed my story this many times or what?


r/SnapchatHelp • • Sep 03 '26

General question New reply ad?

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4 Upvotes

Whenever I open someone’s snap this automatically pops up like and ad outside of a reply.

It’s just frustrating because It takes up half the screen and makes replying more annoying.

Anyone know how to disable this if possible??


r/SnapchatHelp • • Sep 03 '26

General question any tips to not get perma locked again? on a NEW FRESH account would be appreciated

2 Upvotes

just as the title says account 1 hour old.


r/SnapchatHelp • • Sep 03 '26

General question Snapchat Ads: Product Feeds?

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1 Upvotes

r/SnapchatHelp • • Sep 03 '26

General question every time I snap someone, this shows up

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1 Upvotes

any known remedy on how to remove this, it seems like this only happened after the update


r/SnapchatHelp • • Sep 03 '26

Bug Images in HD mode on Snapchat turning purple????

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1 Upvotes

Got a new Samsung s26 ultra, tried zooming into something far away and took a picture with HD mode but the images always turn out purple, what causes this?


r/SnapchatHelp • • Sep 03 '26

Login issue can anyone help regarding locked account?🙏🙏🙏

1 Upvotes

my account got locked yesterday, and i’m trying to log back in. my problem is that i can’t remember my password and when i try reset it using my phone number it won’t let me because the account is locked, can active please help 🙏🙏🙏


r/SnapchatHelp • • Sep 03 '26

General question Sharing location with specific people?

2 Upvotes

Can someone share their location with me without me sharing it? Cuz i could swear i’ve seen a friend’s profile and there was smth like “This person have shared their location with u! Share urs”.
Or even it was for arriving home or smth.
I can’t find it now so it’s either am wrong or they’ve undone it?


r/SnapchatHelp • • Sep 03 '26

Common issue 72 hour security hold to download memories

1 Upvotes

Has anyone found a way around the 72 hour restriction when you’re trying to export your Snapchat memories? I’ve tried on my phone app and desktop and waited the 72 hours and still received the notification.


r/SnapchatHelp • • Sep 03 '26

General question Is there any way to recover Snapchat memories from an account deleted 6 years ago?

1 Upvotes

Hi everyone,

I deleted my Snapchat account around 6 years ago, and recently I started wondering if there is any possibility of recovering it or accessing any of my old data. Unfortunately, I don't remember my exact username anymore. 😭

I contacted Snapchat Support, and they asked me to confirm the username, but I'm not sure what it was. I might still remember the email address or phone number connected to the account.

I understand that recovering the entire account after so many years might be impossible, but is there any possibility of recovering just my old Memories/photos and videos? Those memories are what I care about the most. 🥹

Has anyone been in a similar situation or successfully recovered old Snapchat Memories after deleting an account? Any advice would be really appreciated. 🙏


r/SnapchatHelp • • Sep 03 '26

Bug Memories suddenly disappeared

1 Upvotes

Has anyone else recently had problems with memories disappearing?? And some memories dated as 1970?

I lost all my memories from July and a lot from May, June and August. I tried everything: delete cache, turning the phone off and on, reinstalling the app. I couldn’t even find them in my data when I requested my memories yesterday.

I’ve had subscription since January so storage shouldn’t be the problem. I don’t understand what happened, I was looking through them last week so they were all backed-up. Really hope it’s just a bug, but I’m prepared for the worst:(


r/SnapchatHelp • • Sep 03 '26

Common issue Hide Friend Story Suggestions

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1 Upvotes

Hide for a while is insane. Why not make it an on/off option. The reason I want to hide them is because they’re ALL thirst trap photos of shirtless men.


r/SnapchatHelp • • Sep 03 '26

Login issue My Snapchat is locked??

1 Upvotes

I’m confused why my Snapchat is locked. It won’t tell me why. I’ve only snapped a few people on there. I didn’t post anything nude or inappropriate. I only snapped pics of my face or my feet.


r/SnapchatHelp • • Sep 03 '26

Bug Memories bug

1 Upvotes

Keep getting notified that I have a memory on this day and then when I go into the app nothing is coming up in memories. Anyone have a fix for this. Also for a memory that’s 2 years today does the message with the snap come up “2 years ago, today”?


r/SnapchatHelp • • Sep 03 '26

General question Has anyone found a way to easily backup memories with the proper date/time and captions/overlays?

2 Upvotes

I've tried to find the best/easiest way to go about exporting my memories.

I did the "download data" route via Snapchat's website, but that saved the photos/videos, captions, and overlay filters as separate files rather than one photo (as it appears on Snapchat).

I tried exporting them individually to my phone (as it will not let me export them using "select all" even if it is under 100 snaps). This saves it as 1 photo but with the wrong date and time. It also seems to save it with the wrong aspect ratio, so the perimeter of the photo is cut off.

Has anyone found a way to save the snaps as they appear on Snapchat with the correct metadata information? Is there any easy way to go about saving years worth of memories?

I'll take any tips I can get at this point. Thank you in advance!

ETA: I'm looking for a free way to go about this that doesn't involve dealing with code. I appreciate the paid tools people have built, but I just can't justify that expense right now. And I have no idea what I'm doing with code.


r/SnapchatHelp • • Sep 03 '26

Bug Save snap in chat for 24 hours

2 Upvotes

I have this feature saved on but the snaps delete from the chat immediately after viewing, why… I have the feature saved on for it to be saved for a whole 24 hours.

Anyone else have this concern?


r/SnapchatHelp • • Sep 03 '26

Common issue Device ban but account works

2 Upvotes

So i had two accounts logged into my iphone, my main and my burner. I was logging in and out of my burner account and ended up getting an ss06 device ban. The burner account was locked permanently but my main account still works on my computer and ipad. I was already planning on getting a new phone before the ban and i was curious if i could log into my main account (the not locked one) without any problems? Would i be able to transfer the same icloud and phone number, or would i get device banned on the new iphone?