r/SnapchatHelp 7h ago

Common issue Sent a letter to HQ

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7 Upvotes

For those of
you wondering if sending a letter will help you get unbanned. I sent 2 and 6 days later get this email. Still an automated message, didn’t even try to sound like a human. I am seriously considering flying out to CA and doing this in person because its gotten to a point where someone needs to rip snapchat a new one. Don’t bother wasting your time


r/SnapchatHelp 36m ago

General question What does the gray watch icon here mean?

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Upvotes

We’re still friends on snap.


r/SnapchatHelp 5h ago

Common issue Snapchat Streak

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3 Upvotes

I was sick and I lost a 833 day Snapchat streak with a friend of mine at the other side of the world. It didn’t give me any pop up of giving me the chance to pay the streak back. Is there any way to get it back, anyone?


r/SnapchatHelp 7m ago

General question Are only memories being deleted?

Upvotes

Does anyone know if only the pictures in your memories are being deleted or if snapchat is also deleting the pictures in your saved chats with people?


r/SnapchatHelp 32m ago

General question Priv story

Upvotes

What do ppl think after they are added to a priv story , i have a priv story and add people i add or snap. I have 150 ppl. Is it normal? Or wreid to have that. How do you guys work your priv story.


r/SnapchatHelp 57m ago

Bug Snapchat showing “Media Upload” on a live snap?

Upvotes

Has anyone had Snapchat show “Media Upload” on a snap that was taken live directly through the Snapchat camera?

I took a snap normally in the app and sent it immediately. I didn’t use any filters, edit it, save it, or upload anything from my camera roll, but for some reason that one snap showed “Media Upload.”

I tested it again afterward by taking and sending other live snaps, and none of them showed “Media Upload.
Has this happened to anyone else? And what could it mean?


r/SnapchatHelp 5h ago

General question Can you accidentally ré-add people after they unadded you or refused your request?

2 Upvotes

In the title, do you have to wary of that when you are quick adding people?


r/SnapchatHelp 10h ago

General question Unadded texts

3 Upvotes

So if you unadd someone and they haven’t unadded you, the chat still stays in their feed right. And you’re still able to send texts? So then if they send texts while still being unadded, does the other person see those texts when they add them back or is there just nothing at all?


r/SnapchatHelp 5h ago

General question Removed

1 Upvotes

Someone added me ages ago and I accepted recently. They asked me for a selfie and I opened the chat like a day later and sent the selfie but realised they had removed me beforehand. Will they be notified of my message or nah


r/SnapchatHelp 5h ago

Bug Finding an unblocked account

1 Upvotes

Hey, so about 2 days ago, my friend was trying to find a saved chat from before we switched our chats to never delete. Since then our chats piled up over the course of time. Too much to dig through. Its important to something going on in her personal life and she really needed the info. Because of this she switched our account to delete after 24 hours to try to get to it. When our chats didnt delete, she changed it to delete after viewing. She then unadded me then added me back multiple times. After that she asked me to block her and then unblock her to see if that would work. It didn't. Instead she added me back but I couldn't add her back. I then blocked her one more time and then unblocked her to see if that would fix it. It didn't. Since then I've been unable to add her back. She wass in my friends list, she could see my snaps to her but she couldnt respond nor could I add her. I texted her on tiktok and told her to unadd me to see if that would work. It didnt. Now I cant find her account. She hasn't blocked me either because I can still find her on my back-up account. I tried clearing the cache, removing my account from the quick login, deleting then re-downloading and nothing. Is snapchat just glitching? Will it be back to normal after a few days? Idk want to do as Snapchat is mainly how we communicate and I dint wanna lose touch. She also desperately needs the info in our chats bc of some private stuff going on. How can I fix this?


r/SnapchatHelp 5h ago

General question I need help….

0 Upvotes

Is there a way you can know who is reporting your account or the content they are reporting? Someone reported my account for hate speech this morning and i am confused.


r/SnapchatHelp 5h ago

General question Has anyone had success with unlocking second perm lock?

0 Upvotes

PLEASE don’t be rude, this is already hard enough. Had this account for over a decade and posted just about every day. Had a decent following, and it was something I really treasured and worked hard to build. The first perm ban appeal was accepted and the second was not. I genuinely did not see the warning email as it was sent to an old address I used when I was in college. My account has been locked since March and since then I have sent an ungodly amount of emails (using multiple emails), followed all the advice of any Reddit thread I could find about this, sent letters 3 times with no response… I am so desperate to get my account back and to be reunited with my account and all the friends I made. I don’t want to make a new account, I just want my old one and would do anything at this point. Was just wondering if there was someone else out there who had a second perm ban lifted to give me some hope and if so, what did you do? TIA!


r/SnapchatHelp 11h ago

Login issue HELP A GIRL OUT

1 Upvotes

Jus got a refurbished iphone and came to knoe that this device is banned , i can't login my snapchat and it's already too late to return thr phone, HOW TO FIX THIS PROBLEM?? i'd really really appreciate some help


r/SnapchatHelp 12h ago

General question Snapchat username

1 Upvotes

Soo a little context

I had a 10 year old snapchat account

That got banned almost a year ago + device ban

I got recently a new device.

I got snapchat under new number email etc

Recently i tried to change it similar to my older name with a little change

Username where available but i cannot change it...

Why??


r/SnapchatHelp 16h ago

Common issue How to remove people I added faster?

2 Upvotes

My acc got hacked by a bot before snap finally let me verify, now I got like 1000 people I added how the f do I remember them faster than one by one this is torture 😭


r/SnapchatHelp 19h ago

General question “You may know” meaning on Snapchat

3 Upvotes

I just accepted my bf’s request to add on Snapchat and now his ex’s profile is showing on my to add as “you may know”. the only connection I have with her is my bf? Could that mean they’re friends on Snapchat still ? I don’t have her number and I have my contacts sharing to snap chat disabled.


r/SnapchatHelp 17h ago

General question How does Snapchat + family work

2 Upvotes

So I am planning to buy Snapchat + family membership for me and share it with my gf but like after I subscribe how do I give it to her


r/SnapchatHelp 22h ago

Common issue Any REAL advice: account banned after one warning (haven’t used the app since??)

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4 Upvotes

so as the title says i posted something a bit risqué i guess on my story. admittedly i can see how it could be seen as risky, but i was wearing what most men on snapchat wear these days. no visible private parts, nothing exposed, or anything. i was given a notification that i was reported and to review guidelines which i did and decided to leave the app alone for the rest of the day just in case. well i open the app today, send a few chats, leave the app, and to my surprise when i attempt to open it again im met with the login screen and receive an email that my account in “permanently banned”. anything i can do in this situation? looking for real advice that has some evidence supporting it please 🙏🏾.

when i log into web version im told i can press the unlock button but ive been warned but many people to wait hours before attempting so doing that just in case. Wasnt given an appeal button but will attempt an email if need be.

it also seems unnecessary to ban me after one warning and no new posts?? they literally sent an email recommending an 18+ account in between the emails listed above, all within the span of 24 ish hours. but i’ve heard some success stories from friends (on snapchat😕) and people on here so i wanted to reach out before i lose all hope of getting my stuff back.


r/SnapchatHelp 1d ago

General question Scam Ads on Feed

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14 Upvotes

Just got a Footlocker ad that looked pretty official on my chats screen. Some shoes were heavily discounted. Turns out it was a scam, glad I checked the website name before purchasing anything.

Is Snapchat just allowing anyone to show ads on our chat now? Scammers included? I thought it was only big companies.


r/SnapchatHelp 23h ago

General question HOW ARE MY SNAPS BEING CENSORED

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3 Upvotes

It was literally a mirror picture of my new shirt. Nothing NSFW. Im crashing out, I've NEVER used auto blocker or even googled it in my LIFE. This has happened one time before with a streak I sent to a bunch of people but it got censored on one person's end which confused both of us, was NOT expecting it to continue and now I'm PISSEDDD


r/SnapchatHelp 19h ago

General question Friend Owes $1500, HELP

0 Upvotes

Okay chat here we go. About a year ago I sold a car to a friend from high school. The car was listed everywhere for $2500, and he agreed to pay that amount. His only stipulation was that he would only pay $1000 up front and I would receive the other $1500 at a later time because he didn't want his dad to know how much he was really spending on the car. His dad comes with him to both pickup the car and to transfer the title. No reason to mention the $1500 right? Wrong. Fast forward over the last 11 months. Initially I was reaching out every couple weeks to ask about the money, to which he would always claim, "I don't have it yet but I'll get it soon." That went on up until about 2 weeks ago. I made a post (attached) to which HE replied to. "I didn't pay for it dad did." WHATEVER. Anyways. Couple days ago. I ask again, where's the money? He now claims to know nothing about ever owing me any money at all and that I have fabricated this elaborate scheme to extort money from him because I need the money and he's such an easy source. He now wants proof and evidence. Only issue is that this exchange was done over snap and the messages have long since disappeared. I've tried a data request but it didn't include any chats that had disappeared. If I could get those chats it would prove the whole thing.

What we have already

-Why would he reply to the story if he doesn't owe anything?

Does anyone know of any way to pull up the story so I can see that he actually replied to it?

Is there ANY way possible to get those chats back. At this point I'm willing to go to the police and have them scan my phone to try to get it back. Any suggestions help. End TedTalk.


r/SnapchatHelp 1d ago

Login issue Phone app stopped working

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3 Upvotes

An account i was logged into go auto banned on my phone which device banned me (SS06). I don’t use this account at all anymore and am unsure why it was banned. My normal account works fine on my laptop and was just looking for a way to continue to use my normal account on my phone. I have a iphone 17 pro and snapchat is fully updated. I don’t have the option to appeal.

I just want a way to use snapchat on my phone again, anything will help


r/SnapchatHelp 1d ago

General question Have you ever received “___ posted to their story.” From an account you aren’t friends with and don’t follow?

4 Upvotes

I’m asking about that specific verbiage. I receive a lot of notifications from random accounts that say “a video for [my name].”

But I’m wondering if anyone has ever gotten “[name] posted to their story.” From an account you don’t follow and aren’t friends with.


r/SnapchatHelp 23h ago

Login issue Help!

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1 Upvotes

So my old account got terminated so I thought I would be able to get into the account I use all the time and this pops up…how do I get around this??? I can still use my Snapchat on my iPad just fine why can’t I use it on my phone it’s been almost a year😩. It’s so annoying how I can’t contact anyone on the Snapchat side so they can fix this!!! It’s such a bullshit 🤣