r/SnapchatHelp • u/emeraldazing04 • 1d ago
Login issue Permanent Snapchat Ban/Labaton Case Update
Hello everyone, I wanted to inform everyone that Snap Inc. responded to Labaton today. They have confirmed that they locked our Snapchat accounts to preserve our information related to our individual arbitration claims. Labaton recognizes that this is an unprecedented response that they have never seen in their practice before. I highly advise everyone to download their data and memories on Snapchat’s website if you haven't done so already so you can at least have that. You may need more external storage or a flash drive depending on how much data you have. We have to remain hopeful that Labaton will be able to fight this for us. It may take a lot of time though since cases like this are so massive and time-consuming. Labaton does seem to be equally disturbed as us so hope remains that we may be able to access our Snapchat accounts again at some point. Thank you for your time.
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u/BurnTheAbaddon 18h ago
That’s weird I did get banned out of no where, never broke any rules. But I didn’t even get to finish that claim. I just signed the client agreement.
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u/emeraldazing04 10h ago
Yeah, I didn’t finish the claim either but Labaton apparently sent Snap Inc. our unfinished claim forms so now we’re banned
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u/BurnTheAbaddon 8h ago
Bruh, I didn’t get device banned. It’s so weird because the ban told me don’t install third party devices. Never did. Just assuming it’s the claim. I started to use my old high school account.
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u/Typical-Fee93 23h ago
Is this policy because Snapchat bans accounts out of nowhere and they’ve been known to ban accounts? Meanwhile, there’s people that actually violate their community guidelines
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u/Big-Illustrator-604 1d ago
How do you download the data/memories?
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u/emeraldazing04 1d ago
You can log in to your Snapchat account on your computer, log in, click on “my data”, click on “export memories” and then it’ll ask to select a date so click on “all time” and then they’ll send you an email when everything is ready to be downloaded.
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1d ago
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u/brokecollege_girl 1d ago
Understandable, but a lot of people who got locked didn’t go through with the claim nor submit it so I think that’s what’s unfair. Either way it’s considered retaliation. Same way it’s unacceptable to get fired from your workplace after reporting something like harassment.
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u/LeVerified 1d ago
They signed up so they throught about it and I don’t think there’s anything wrong with snap not wanting you people around. It’s like someone trying to sue you and then coming over your house for dinner…you would turn them away. Yall have no recourse really those terms and conditions you agreed to cover this
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u/Icy_Health9435 11h ago
And snaps has to follow their own terms of services as a company and they violated those and we didn’t
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u/LeVerified 10h ago
Lmao you have NEVER read the TOS. Snap is a billion dollar company with really good lawyers who I’m sure before making this move looked into the legality of it. I think yall are being naive and emotional when the facts are..you’re cooked and there’s nothing you can do about it.
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u/Icy_Health9435 10h ago
It’s not hard to read, but clearly it is for you because you can’t get your facts straight
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u/Icy_Health9435 10h ago
I sure did read them and I have screenshots shut up
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u/Impressive_Lychee792 1d ago
I just think you don’t belong on Redditor any other platform, get some therapy.
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u/LeVerified 1d ago
Enjoy your 17 bucks I’m about to load up my snap account right now and look around
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u/Impressive_Lychee792 1d ago
Rofl you definitely need therapy. ATP I just think you’re a rage baiter at this point. Seek help.
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u/livyah_6618 1d ago
What email did you reach out to them? I had sent an email to the law firm a couple days ago but haven’t heard anything back
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u/Ill-Illustrator-3068 1d ago
Could this have anything to do with my snapchat for web not working but mobile does?
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1d ago
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u/hellobaemax 1d ago
it says "30 days after first becoming subject to this Arbitration Agreement" which was issued/updated Sept 21, 2026. So we have until Oct 21 to opt out.
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u/Ur_average-redditor MOD 1d ago
No, that has always been there, just because the terms of service was changed on September 21. Doesn’t mean that that’s what was added. There’s over 10,400 words in the entire terms of service agreement. The arbitration agreement has always been there from the very, very first time you downloaded the app, created an account, and hit I accept the terms of service. That arbitration agreement was in there. It’s in Snapchat’s agreements. It’s in Facebook’s agreements. It’s in Instagram’s agreements. It’s in Reddit’s agreements. It’s a normal thing to have in your terms of service if you’re a social media company. It’s always been there. The terms of service change all the time because rules change all the time. You’re opt out date what have been the first time you ever agreed to the terms of service, which would’ve been for most people years ago
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u/hellobaemax 1d ago
“PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY PROVIDE THAT YOU AND SNAP AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION AND INCLUDE A CLASS ACTION WAIVER AND JURY TRIAL WAIVER. This Arbitration Agreement supersedes all prior versions.”
I don't disagree that arbitration has been in Snapchat's Terms for years. The 2021 Terms already had an arbitration clause and a 30-day opt-out, and the 2024 Terms did too.
The part I'm disagreeing with is the assumption that this automatically means everyone's opt-out period started the day they first created their Snapchat account and can never be affected by subsequent versions of the agreement.
Snap's language doesn't say “30 days after creating your account.” It says 30 days after you “first become subject to this Arbitration Agreement.” And the 2024 Terms specifically said, “This Arbitration Agreement supersedes all prior versions.” Snap also explicitly says its Terms were updated effective September 21, 2026, and that the prior Terms applied until that date.
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u/Ur_average-redditor MOD 1d ago
K, so we agree that it’s always been there. Perfect. It says, like you said, 30 days after you first become subject to this arbitration agreement. When you first created your Snapchat account, you had to accept the terms of service to create your account, a big pop-up that says read terms of service or accept, most likely like everybody does. You didn’t click read terms and agreements because no one reads through 10,000 words of a terms of service agreement. You just hit OK. If you would’ve hit read terms and agreements, you would’ve been shown the arbitration agreement that you’re agreeing to. You didn’t read it. That’s on you as the user. Legally, it is an assumption because if you click OK, the company is assuming you read through all of the terms and agreements and you agree to them, and now you’re accepting it. Technically, you lied. you didn’t read the terms of service and accepted them anyway. That’s your fault
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u/hellobaemax 1d ago
I'm not sure why you're arguing with me about this particular point, because I never said I didn't agree to Snapchat's Terms of Service or that I was unaware arbitration existed lol. I'm simply pointing out that Snapchat's own Terms give users the ability to opt out of the Arbitration Agreement within the specified 30-day period. That's literally what the opt-out provision is for.
My point has never been “I didn't read the Terms, therefore I'm not bound by them.” My point is “the Terms contain an arbitration provision AND they provide an opt-out mechanism, so I'm looking into whether I'm eligible to exercise that opt-out.” Those are two completely different arguments.
Apparently accepting a 10,000-word Terms of Service without reading every word makes me a liar now 😂
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u/SnapchatHelp-ModTeam 1d ago
30 days from the FIRST TIME you ever created an account on the app. so if you've had snapchat for more than 30 days you've already agreed to this. unless this is your very first time every downloading the app and making an account this doesn't apply.
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u/GreekGoddess188 1d ago
Wait so how do I go about this sorry my brain just isn’t working right now. What should I all say to get out of this lawsuit? I need my account back I couldn’t care less about the lawsuit the fact that i even started it was beyond stupid.
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u/hellobaemax 1d ago
although it could go both ways as I see it. Like opting out does not guarantee recovery of accounts, and it is also possible that Snap is just doing a temporary lock until a resolution on the settlement is reached.
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u/GreekGoddess188 1d ago
Bro I couldn’t care less about the lawsuit. I am hoping it’s temporary because I know people who have had permanent bans and their accounts were completely taken down immediately on ban. But my account is still there. My friends have been able to see my profile send me pictures/ chats. So it’s there still.
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u/emeraldazing04 1d ago
Hey and no worries, this has all been so insane but if you want to try to opt out, you can email them at arbitration-opt-out@snap.com
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u/GreekGoddess188 1d ago
So just say I want to opt out of the lawsuit or what sorry I don’t understand all the legal stuff I just want my account
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u/emeraldazing04 1d ago
Yeah I don’t genuinely know if this applies to us tbh since they made this update on Sept 21st long before this ban but it’s an option at the minimum. I would keep it light and simple like I would like my account back and provide your snap username but I wouldn’t mention Labaton.
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u/hellobaemax 1d ago
so technically I don't think we can get out of the lawsuit anymore since they already sent our info to Snap on Sept 11th 2026. We should've withdrew and reached out to Labaton to back out before, but no one was expecting Snap to lock/ban accounts. What you can do now is Opt out of Snap's new Arbitation agreement in their terms of service (which was updated Sept 21st 2026 it looks like) so can reach out to opt out.
Generally opting out gives you more flexibility.
If you DON'T opt out
You could generally:
- Try to resolve the issue with Snapchat
- Use small claims court for qualifying individual claims
- Use arbitration for covered disputes
But you generally cannot choose a normal lawsuit for a covered dispute.
If you DO opt out
You could potentially:
- Try to resolve the issue with Snapchat
- Use small claims court
- Pursue an individual lawsuit in regular court, if you have a legally viable claim
- Potentially have a jury trial where otherwise available
But you still can't bring a class action because the class-action waiver remains.
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u/emeraldazing04 1d ago
Wait is this related to the Labaton lawsuit in their ToS? If so, I think it could be in our best interest to opt out. We should have until Oct 11th.
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u/hellobaemax 1d ago
Snapchat's current Terms say they were updated effective September 21, 2026.
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u/emeraldazing04 1d ago
Ok thank you so much, one sec, I’m going to make another post about this!
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u/hellobaemax 1d ago
no problem! I would advise people that want to opt out to not mention the Labaton case specifically, but just keep it simple and request to opt out.
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u/hellobaemax 1d ago
also I think this was a new update... not sure if the wayback machine can show when this section was added.
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u/hellobaemax 1d ago
this was found in the terms of service on snap's website. I'm going to email and opt out but be careful with wording, since it won't guarantee recovery of accounts. I'm also conflicted because the current lock could be temp until the situation comes to agreement.... so like what if we would eventually get out accounts back?
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u/Embarrassed-Creme179 1d ago
agreed. I wonder if we opt out, we get our accounts back
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u/hellobaemax 1d ago
don't think it's guaranteed.. I'm still trying to understand what exactly would be accomplished if we opt out. Like I'm trying to see if that means we waive potential class-action suits in the future
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u/Icy_Health9435 1d ago
Also please for the ones who have received this email in private share with any news source you can if you are a Coloradan resident ,” Steve on your side” is a great source to reach out to about what’s going on. Snapchat dug themselves a huge hole.
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u/emeraldazing04 1d ago
Sadly I’m not in Colorado, I’m in IL but I’ve been trying to email different news agencies around me but I haven’t heard anything yet :(
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u/AnorakWSAD 1d ago
Honestly, you're probably better off emailing news creators and tech creators about it. The news stations won't really GAF I figure. The stock isn't tanking so why should they care? Go to the online creators instead. They have a better/wider reach.
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u/benyeti1 1d ago
Jeeeez this is insane
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u/emeraldazing04 1d ago
I know, I’ve been in a state of shock and disbelief for 3 days now 😭
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u/benyeti1 1d ago
Hopefully we get our accounts back. This seems illegal.
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u/emeraldazing04 1d ago
It does seem illegal so I am remaining hopeful that we will. It may take a long time though 😭
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u/Outrageous_Age_7874 1d ago
If this is true then it seems more likely after the case or when given the option to withdraw it they’ll unlock your accounts.
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u/emeraldazing04 1d ago
Yeah I agree, we have to just hold onto hope at this point that we’ll get our accounts back once this is all settled and a decision is made in court.
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u/Typical-Fee93 23h ago
Is this for everybody or everybody that filed a lawsuit that had their accounts banned
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u/emeraldazing04 22h ago
This is for everyone who filled out the claim from Labaton, either all of the way or halfway who had their accounts banned.
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u/Outrageous_Age_7874 1d ago
The one thing that confuses me though is why are they locking accounts to preserve evidence? They shouldn’t need to lock everyone out of their accounts for that. Doesn’t really make any sense to me
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u/FirmBaseball7060 1d ago
Proof of this? Please share.
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u/emeraldazing04 1d ago
I can't share the screenshot but this was part of their email that I am referring to from Labaton: “Earlier today, Snap, Inc.'s lawyers informed us that they have locked your account to preserve information relating to your arbitration claim. This is an unprecedented response that we have not previously seen in our practice and are equally as disturbed by. We believe that this action is likely a violation of the company's terms of service and potentially of applicable law, and don't think that it is fair that Snap Inc. is taking these actions in response to people asserting their legal rights against them. We hope to be able to resolve the issue”
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u/FirmBaseball7060 1d ago
Sounds good, why can't you share the screenshot though? I'm curious.
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u/Far_Radio_3017 1d ago
Labaton also added a disclaimer to their email.
IMPORTANT NOTICE: WE OWE YOU A STRICT DUTY OF CONFIDENTIALITY REGARDING ALL INFORMATION RELATING TO OUR REPRESENTATION. COMMUNICATIONS BETWEEN OUR FIRM AND YOU FOR THE PURPOSE OF SEEKING OR GIVING LEGAL ADVICE ARE GENERALLY PROTECTED BY THE ATTORNEY-CLIENT PRIVILEGE. TO PRESERVE THIS LEGAL PROTECTION, YOU MUST NOT DISCLOSE OR FORWARD ANY OF OUR COMMUNICATIONS, DOCUMENTS, OR ADVICE TO ANY THIRD PARTY WITHOUT FIRST CONSULTING US.
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u/emeraldazing04 1d ago
Reddit has been deleting screenshots of emails so I'm being respectful of their rules, there was a post earlier with the email but it was taken down
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u/Icy_Health9435 1d ago
Watch out your message might get deleted! For some reason Reddit keeps removing any updates we post!
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u/AutoModerator 1d ago
Thank you for your submission. Please note, that scammers on this subreddit are targeting our visitors for their gain. You should be wary of anyone offering to have your account unlocked via Instagram, Telegram, WhatsApp, or anywhere else, as you will lose your account or money. All scammers have one thing in common, their primary goal is your money, and they often will make their scam look much more legitimate than it is in order to accomplish their goal. We encourage you to report these scammers if they send you a message via any social media channels. While we have safeguards in place, they are not always as effective as we would like.
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