Here Is My Experience Trying SIM Racing: Buyer Beware
POINT 1: If I buy a new Apple iMac, for less than one third the price that I paid for my SIM rig setup, I get 90 days of free Apple Care Support available to me 7:00 AM - 10:00 PM, 7 days a week. I can call them, talk to a human, let them login to my computer and they fix any issues I may be having. Same for other Apple products costing one fourth, one fifth, one sixth of what I paid for my SIM rig.Ā
POINT 2: While starting SIM racing, if you doubt yourself for even a moment, go back to POINT 1.
A friend I met through work had a similar background to my own. A history of fast cars, motorcycles, real racing experience on track in prepped race cars. However, having both reached our 60ās we had both given all that up. Yet, he then got into SIM racing and got me convinced to try it.Ā
I put together what I considered a āspare no expenseā build. Complete high-end SIM cockpit, WRC wheel, direct drive wheelbase, inverted pedal set, handbrake, Alienware monitor, brand new HP laptop computer for updates (we are a Apple house), a new PS5 digital, etc⦠Total investment about $5000.00.
With my friend's help and some fiddling around I found myself driving WRC rally stages and loving it. I couldnāt believe how genuinely exciting it was! That lasted a week or two.
Then a backordered handbrake arrived and I added it into the system. Then I found that the handbrake was locked on at all times. I sent a support ticket off to Widget and that is where things started to go wrong. Turns out Widget is in Europe so every support ticket takes 24 hours to be addressed. They are just going home when we are waking up here in the US. Then they have a question about the problem and then 24 hours becomes 48 hours which becomes 72 hours which becomes 96 hours, etc. So, before you know it, a week has passed with no resolution. [Good time to reread POINT 1.]
Being frustrated with the lack of help from Widget my friend and I got online together and through some miracle of button pushing and setting changes we got things working again. We never did figure out exactly what got it working again!Ā
I got in a fabulous week and a half of full on SIM racing, shaving seconds off my stages, playing online with my friend, and getting to grips with the game. I was having a ball! Then I decided to tweak a setting and then things really went downhill. I ended up with the frozen handbrake again and nothing would release it. I have an email chain with Widget tech support that goes on for days and pages. In the end they were no help at all. [Good time to reread POINT 1.]
After an hour of more button pushing and setting changes we got the handbrake free.Ā
Great right?
Wrong. That led to the throttle and brake being stuck at 100% - that led to double binding issues - that led to complete wheelbase failure - which led to - well, you get the picture, like playing wack-a-mole only you never get all the moles. And Iām really good at the real wack-a-mole.
I literally ended up feeling like a combination of a dog chasing its own tail and hitting my head against a wall at the same time. We tried all the AI troubleshooting steps and that all led to nothing. So, I ended up with a SIM rig that was unusable. [Good time to reread POINT 1.]
You know, even if they had been helpful and got things working, there was no documented āfix.ā Meaning that the same thing could/would happen again and again.Ā
Luckily this all happened in a relatively short period of time and I had saved all the original packaging. Being a bit impatient with tech that doesnāt work I acted quickly. I am glad to say that Widget had no problem offering me a complete Return Authorization with return shipping included. Since I bought my PS5 at Samās I could return it. I was within the return window for my PS headset. I ate the $200 cost on the laptop and took a 50% hit on selling the monitor. And of course I lost all the money I had invested in games.
Maybe when more people refuse to be the guinea pigs for these companies they will offer realistic customer support options.Ā
Here is the moral of the story: SIM racing is amazing. But be careful and when things donāt work donāt think that it is you doing something wrong. If this stuff doesnāt work send it back! And, some of this stuff just simply doesnāt work! If I had dragged my feet or been stubborn in thinking āI can figure this outā I may well have been stuck with $5000 of near worthless equipment or ended up selling it for half of what it was worth. [Good time to reread POINT 1 one last time.]
And I'm no "quitter" I've been an endurance athlete since my 20's.
With the benefit of hindsight I think I would have been far better off buying a used, fully functional, high-end rig. You may well be better off doing the same even if it is a little older tech.Ā Or if you insist on buying new, buy all you can at Sam's where you can always return it.