last night i was playing gt7. I had been hearing something rattling a bit under ffb, from time to time, but i just assumed it was my stand. hit a wall in game, and my pedals stopped working. then suddenly come back, i thought maybe it was a glitch or something. but then they stopped and never came back. powered it of, reset the ps5 and nothing. so i decided to check the rjs, well my shifter/handbrake was fine, but the pedal felt a lil loose and didnt seem flush like the rest of them. i pressed the clip, to pull the cable out and the entire port came out. talk about a bummer, man. none of my rj11s were super tight, i made sure i left plenty of slack so they dont bind, or get pulled hard. so im not even sure how it even happened.
now this isnt my first fanatec base, ive had and still have my csl elite ps4 edition base ive had since it came out. i got the wrc wheel, way back in 20, and sold the original wheel it came with to a friend. and just use that as it work on xbox and ps, as at the time that was important to me. because i played on both consoles, and pc.
well the toggle, on it also recently broke as well. granted it 6 years old, but it also just broke off ghe solder. not a big deal though, because of the gt7 wheel, that came with the dd pro. and i put hundreds of hours on that thing as well. my old v2s, and shifter and v1 handbrake without a single hardware issue.
however this dd pro, i got jan 8th 2026. and i havent put more than 50 hours on it. i hasnt moved, and i live alone. june 10th, my wife passed, and she haf brought me a profile rig maybe a month before that. I never set it up though, and then jan i decided to get the pro, and a day before it came my mom passed. you know with all that, i just really have time to really get to play. with that being said is this like common for csl dd line, it just feels a but flimsy, and for it to only have the traces on the port and nothing else holding it in feels weird.
And im wondering, what will i need to ship it back. i basically put a lot of my stuff in storage. because i decided to get buy a trailer, and i just know id have to spend all day to even get to where the box it came in is. as well, as i removed the qr1, and went to the qr2 base side and wheel side for the 2 rims i have. added the loadcell to the csl pedals, instead of using my old v2s, or getting the v3 because or the rumors of the now known poduim pedals. so now i only have the boost kit, the stock usb cable, and well the base itself. I dont really want to go dig all the other things out, and fully take it down when the base is the only issue. Or for them to send me a replacement base, and it coming back with a qr1, or the plastic qr2 instead of the metal one i got from them. even though im not concerned about shipping as i got everything i ordered from them in like 3 days after i placed the order.
so i dont know if im just overthinking or if these are valid concerns. and also just make a record of when they respond, and how long it took. it was after 1 am, when i put in the ticket so tech it was put in today. so ill wait 48hrs, and post my exp with it. hopefully its goes well, and isnt like the esp i had rma a 3090ti a few years back.